Can’t hear a phone call through headset

Ditto here! But my iPhone 11 is brand new, 4 days old; the first 3 days the earbuds with the lightening connector that came with phone, worked like a charm. Then I UPDATED the iOS and NOW NO SOUND comes thru the earbuds!! I DO NOT want anyone forcing me to buy $249 AirPods!!!!!

Hi. I have the same problem with an iPhone 8. I'm using wired headphones from SteelSeries. When I listen to Spotify or YouTube they work fine. However, in calls or WebEx (videoconferencing app), the audio comes from the phone. Any ideas? Is Apple doing this on purpose for people to use their accessories?

The "audio routing" setting has an option for Bluetooth but not for wired headphones.

I only use this phone for work. My personal phone is an Android Xiaomi phone that works fine with any headphones. I don't see the point of buying expensive Apple devices. It's such a ripoff!

Also, no one from Apple is replying to this email thread, which is not very professional either. If there is a known or intended issue, just acknowledge it so that people don't waste time investigating.

gasoffmd

did you try the following? it is not a satisfactory solution, but better than nothing

- click on this to see my post earlier on in this thread

https://discussions.apple.com/thread/250573630?answerId=252823350022#252823350022

Same issue. Have tried wired and Bluetooth earbuds. The only ones that work for calls with out having the call come out of the phone speaker are the Apple earbuds and I hate them. They are hard plastic and hurt my ears. This is infuriating! Ready to chunk this pos phone. Annnnd all these posts with zero response from Apple. This is why I always bought galaxy.

Interesting key point I suppose I will make. My wireless Bluetooth (non-Apple) earbuds and every pair of wired apple and non-Apple earbuds worked great for music and calls with my iPhone 7 and my work phone Galaxy. But multiple pairs of wired and Bluetooth earbuds later, along with multiple lightening connection devices and NONE of them work with my iPhone 11 for calls. They work great with music then I get a call and it comes out of my phone, even with the earbuds connected.

I think you have something there awully, wrt the audio routing that is. That said, I’ve a non-Apple adapter and was on 13.6. and updated to 13.7 after seeing your post. For me neither versions routed the call to the headphones. By default it was set to automatic, switching it to Bluetooth made no difference. There is (as you point out) no wired headset option on either version of iOS...

Same issue as other. Phone calls are not connecting through wired headphones or earbuds. Just upgraded to IOS14.

Seems like an uograde issue

wireless head phones work with phone calls just not wired.

I've heard from many people that Apple brand gizmos aren't the solution. I can't believe that there's any reason why if you can hear sound in earphones from the Music app, and you can record using the microphone in your earphones using the Voice Recorder app that you should not be able to hear or speak into a phone using the same earphones and adapter. It's clearly a software issue, not a hardware issue, and Apple just need to fix it.

I do not understand why my headphones (2 different sets) connected to my iPhone 7 through the lightning adapter stopped working for phone calls, although they allow me to hear music, podcasts, etc. The iPods which came with my iPhone which plug directly into the lighting port work for phone calls and music, etc , but do not fit in my ear.

This thread is getting long!

I have the same issue; iPhone Xr with latest iOS 14.4. When using 3.5mm headphones using a 3.5 to lightning connector adapter, I can hear music, YouTube and other audio just fine even when a call rings is plastic through the headphones just fine. When I answer or make a call, (what's app or regular call) the audio no longer goes through the headphone but only is audible if I put the phone to my ear or turn on speakerphone.

Someone had one that I used. I think it was an original apple adapter I haven’t purchased another one yet. The first one said it was “certified” but it didn’t work on phone calls so I returned it.

many people are reporting this issue with Apple products (headphones and dongles), not just 3rd party.

Same problem.

iPhone 12 mini

iOS 14.4.1

Audio works via lightning to 3.5mm audio jack but does not work during phone calls. Called Apple three times with no solution.

Five or six weeks ago I was assured by Apple tech-support that their engineers were working on this problem, but now I think they’re full of ****. My suspicion is they want to make the plug-in ear bulbs obsolete and force you to spend over $200 on the air buds.

Have the exact same issue with my iphone 11!

Sound works perfect through lightning to 3.5mm adapter to my headphones for music, however the moment a call comes in, all sound comes out of the phone and can't hear anything through headphones.

Am currently on iOS 13.3, anyone know if the latest beta firmware fixes this?