Can’t hear a phone call through headset

The only experience similar to that in months, since originally resolving the issue, was during a recent call to my bank, their automated phone system came thru my Apple wired earbuds as expected but as soon as a real person picked up, their voice came straight from the phone itself, not thru the earbuds. All other calls have come thru the earbuds as expected.

I know I'd be totally frustrated if my issue had continued.

I haven't read the whole thread but just to clarify - I thought the genuine apple wired earbuds currently work as expected for this particular issue. i.e. it is only when an adaptor is used to other (non-apple) wired earbuds that the issue is present. Is that correct ? i.e. if I got hold of a pair of genuine wired earbuds (lightening) then I should be ok for voice calls..?

Took the 13.6 update today, no mention in the release notes and quelle surprise the problem remains. Apple obviously completed uninterested in this one, it cant be a h/w issue either (for obvious reasons)..

Just bought brand new iPhone SE 2020. While I have been a loyal Apple guy for years...I am ‘old-school as well! I like using my wired headset with microphone for calls. Imagine my surprise when I found all my various wired headsets were good for ‘listening’ to music, recordings, etc. on my SE 2020...but were useless when making or receiving calls. Hmmmm?

i find Apple earbuds uncomfortable..they hurt my ears and fall out...hence my various wired over-the-ear headsets with microphones.

I’ve read all (7) pages of this thread/subject and it seems I am by far not the only one with this issue.

i am a little confused why Apple, with so many customers voicing the same complaint, has not responded to the questions posed and the same issue being a reality for so many people.

is there a ‘fix’ for this chronic problem. Seems from reading that I am not alone...lots of folks prefer wired headsets for telephone calls.

can you help us please Apple?

I just got a 2nd job and need to use a headset with a mic. My headset just came and I plugged it in and I’m having the same issue as all of you. This is so disappointing. Now what?

Apple, hello, can you hear us or do you have a head set on??

Me too. I have bought and returned so many audio cable adaptors from Amazon thinking it was an adaptor issue. I even left a bad review for an adaptor. ☹️ This SUCKS!!! I need my big noise canceling headphones to take calls while working. 😩😩😩😩

iphone 8, cannot hear phone call through headset. Can hear music just fine. Using Lightning Adapter. Looks like this is a know problem base on other posts. Is there a software fix. Running IOS 13.6

Please for the deity of your choice, has anyone found a solution to this yet? One that actually works? It's SOOOO frustrating.

I've just bought a new SE 2020, and I almost didn't buy an Apply product at all because of the whole not having a standard universal headphone jack any more thing, but got an adaptor at the same time. That works for everything other than phone calls (although I'm sure it did work for phone calls once). This is so rubbish.

Sadly that has not fixed my problem, but it does make me think that my problem only started recently, and I *think* it was right after getting Siri to read some pages on Safari to me, so I will look around that area of my phone. Its a pain - may have cost me a job interview as I could not hear the interviewer on the initial phone interview.

All those suggesting to get a genuine Apple adapter, please note the £9 one is just lighting-to-jack, meaning you can't charge at the same time. Apple seem to sell a Belkin adapter with charge, but why should I trust Belkin? Sort it out, Apple.

And... just to make the thread even longer, I'm having the same issue.

I have an iPhone 8, software version now 14.4. I've been using the same earbuds for the past year with no problem, and that's 2 different sets - one with cord, one Bluetooth, different brands. They were working great just until a few days ago when suddenly I wasn't able to hear on a phone call, but the person CAN hear me. And I can listen to music on the phone with them.

Since it's with both corded and Bluetooth, clearly it's not an issue with the jack. And since it's suddenly happening to both sets of ear buds that I've used without a problem for a year, plus I'm able to hear music, I can't imagine the buds are the problem either. It's just phone calls.

????????????

Why? Everything worked before the update so they must have fixed it so only "Apple" head sets work. They should fix it. Too much trouble to download an older operating system so it works right again. Some people depend on head set use that work in noisy environments and and have to keep using their hands. Some replies below show they ran out and bought Androids.

Having the same problem on iphone 12 (ios 14.5). The issue is persisting since years which means that they are not willing to fix it. They are obliging consumers to buy apple products by closing the apple ecosystem. I regret switching from android to ios because of these egoistic monopoly attitudes

Same thing 2 hours ago, Czech Republic, iPh8, 3.5mm dongle,

4hrs of continous listening to podcasts,

phone rings,

media stops,

I push the answer button on the cord of the Sony earbuds

playback continues

phone continues to ring in pocket.

W T F ?

Second thing, 4G signal falls to one bar(small town near border) = sound cuts = playback pauses, once a minute.

I put the 3G on, everything fine, like Android.

Third thing, initial earbuds sound is too loud (like 85% loud instantly), while with regular on-ear Marshall headphones work just fine, same cable, same person, same device, same everything.

Apple is a joke their all about making money. They don’t care about anyone or anything. My 3.5 stopped working also. And the XR phone is a piece of **** paper weight. Apple is the millennial Scrooge **** apple