App Store update problem

App Store will not allow app updates. Message says discounted price only available to customers had previous version of this item. Click cancel or buy button to continue. Nothing happens when I click either button

Posted on Aug 22, 2019 10:49 AM

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20 replies

Aug 22, 2019 6:05 PM in response to Problemgenie

You don't appear to be updating an app, you are upgrading the app to a new paid version. You also appear to be trying to get a discounted price for the new paid version, however, you can only get the new paid version at this discounted price if you own a license for the previous paid version.


Is the older version of the app on your device?


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 3 cellular, watchOS 5.3; iPad Air 2 & iPhone 8+, iOS 12.4; TV 4th Gen, tvOS 12.4;  HomePods, audioOS 12.4 and Airport Express w/ Airplay 2

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App Store update problem

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