Can’t update a good number of my apps

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Level 1

8 points

Can’t update a good number of my apps

When I try to update I get the following message:

This discounted price is only available to customers who own a previous version of this item. To purchase this item at full price, click Buy.

If I click Buy, it just keeps popping up with the same message until I click Cancel. None of the apps were purchased apps they were all free. I don’t know how to get it updated and some of the apps will not work anymore without an update. What can I do to fix it?

iPad Pro 10.5-inch, Wi-Fi

Posted on Aug 23, 2019 9:47 PM

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Answer 1

King_Penguin

Level 10

334,192 points

Aug 24, 2019 9:47 AM in response to Lhnette

There have been a number of posts from people getting the same message, and so far I haven't seen a solution. You've tried logging out and back into the account that those apps were bought on ? If you have you could see if iTunes Support can help : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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