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User profile for user: Bathouse
Bathouse Author
User level: Level 1
10 points

MacBook Pro trackpad suddenly not working

Hi all, have looked around at other posts online to fix this but haven’t had any luck yet.


I have a 13” MacBook Pro Retina, 2015 model I think. Yesterday when I opened it from sleep the system seemed very slow and unresponsive, the cursor moved about very slowly and jaggedly. I restarted and then the trackpad became totally unresponsive.


The keyboard is totally fine and works ok. Unfortunately I don't have an external mouse to use to going through settings is a little clunky.


Doesn't look like the battery has swelled from what I can see from the outside.


Any help very very much appreciated!


Matt

MacBook Pro Retina

Posted on Aug 24, 2019 9:41 AM

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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
188,700 points

Posted on Aug 24, 2019 10:32 AM

You can Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379


https://support.apple.com/15-inch-macbook-pro-battery-recall


A swollen battery can adversely effect the trackpad.


If your pointer is jumpy when you use a trackpad ... - Apple Suppor



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
188,700 points

Aug 24, 2019 10:32 AM in response to Bathouse

You can Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379


https://support.apple.com/15-inch-macbook-pro-battery-recall


A swollen battery can adversely effect the trackpad.


If your pointer is jumpy when you use a trackpad ... - Apple Suppor



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

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MacBook Pro trackpad suddenly not working

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