Apple TV Won't Login to HomeShare

I am receiving the following error on my 3rd Gen Apple TV:

“Unable to Sign In

The Apple ID you entered couldn’t be found or your password was incorrect.

Please try again.

To change or reset the password for your Apple ID, go to http://iforgot.apple.com on your computer.”

Fact: Apple released new iOS code and my Apple TV can no longer log in to

HomeShare

Fact: I am able to log into iTunes (so Apple can sell me stuff)

Fact: My Apple TV is on Ethernet (hard wired, not WiFi)

Fact: I can connect to HomeShare with my Windows devices and my other

Apple devices (iPhones, Macs, iPads) so it is a fact the issue is not

the ID or Password.

Fact: Apple support person requested that I log into HomeShare with a

two-factor code at the end of my password

Fact: I did and received the same error message

Fact: They asked me to try again and requested a screen sharing session

Fact: I performed the same actions again and got the same results (even with

"supervision")

Fact: I was told to restore the Apple TV to factory defaults

Fact: I did and still get the same error message

Fact: This was escalated to a senior support person who told me that it was

a server issue at Apple, and it was only affecting Apple TVs from being able to

login to HomeShare

Fact: I explained how this is not possible and that I didn't believe him

Fact: The senior support person gave me what he said was his direct dial

with his extension

Fact: The number he provided does not work. When you dial the number, it

asks for the extension followed by the #. When you do that, it then asks for

the same information a second time. When you do that the message is "We're

sorry Apple is now closed" regardless of the time of day that you call and

refers you do a different number for support.

Fact: I go through to a different senior support person who asked if I was

still having the issue

Fact: I stated that if I wasn’t, I would not have called back to Apple

48-hours after I reported the issue and had not heard anything back from Apple

Fact: The senior support person said that engineering has requested a video

or photo of the error message and asked me to take a picture of my TV screen

(above)

Fact: I took the picture and received an error message on my iPad

"Unable to Upload File"

Fact: The senior person asked if there was an error code or anything more

descriptive. I told him no, that I read him the exact code.

Fact: this person asked me to email the file to myself and then upload it. I

did and it failed.

Fact: the utility states it supports up to 50GB of files but could not

upload a 2.3MB file

Is anyone else having this issue? If so, were you able to resolve it and if

you did, how?

I'd like to get this fixed.