iPad Pro 12.9 Screen Light Bleed

My screen also has this issue, which I've seen posted a few other places. When I took it to an Apple store, they had a technician look at it and told me the screen was fine, maybe a few bad pixels, and offered me a credit if I traded it in for a new one. It's a little over (2) years old. I've brought in the original one I bought because the touchscreen stopped responding. They replaced it on the spot. I don't understand why they're giving me the run around this time.

Posted on Sep 3, 2019 8:18 AM

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176 replies

Nov 7, 2020 3:09 PM in response to myaka

I expect, myaka, based upon Apple’s current designs, that the new iPad Pro will not have the beveled edges of the 2nd gen. iPad Pro.


Actually, isn’t that true of even the current iPad Pros?


Has there been any reports of this «Light Bleed» issue with any of these iPad Pros with the squared edges?


(Of course, the large screens of the 12.9” would be the most susceptible to stresses caused by different expansion coefficients of the various materials being used.)

Nov 8, 2020 8:56 AM in response to Halliday

Halliday wrote:

I expect, myaka, based upon Apple’s current designs, that the new iPad Pro will not have the beveled edges of the 2nd gen. iPad Pro.

Actually, isn’t that true of even the current iPad Pros?

Has there been any reports of this «Light Bleed» issue with any of these iPad Pros with the squared edges?

(Of course, the large screens of the 12.9” would be the most susceptible to stresses caused by different expansion coefficients of the various materials being used.)

Indeed, the current iPad Pro edges have 90º angles. I know but one user of a new 12.9 iPad Pro, with no report of issues. Indeed, I convinced that person to forgo an Apple-refurbed second generation 12.9. That new device is still young, but I expect Apple knows exactly what went wrong with the second generation models and has addressed the issue in their new devices.


Apple has larger LED products in its very thin laptop displays with no issues, but they admittedly have no heat-generating hardware shoehorned behind them, so screen size of the iPad might be connected. Perhaps Apple will someday enlighten us.

Dec 26, 2020 6:48 PM in response to glee217

I have exactly the same problem, but mine is a continual white bar all the way across. This isn’t second 12.9” iPad Pro. The previous one did the exact same thing, so this is the replacement device. I’m sorry I bought a second one.


Square Trade gave me a check for the full purchase price, so I bought a second. I will NOT be purchasing a third. It’s under warranty with Square Trade on this device. I’ll take the money and never buy another iPad again. Lesson learned.

Oct 9, 2019 3:21 PM in response to MichelPM

It seems like it’s becoming more common. My 12.9 in iPad Pro has recently started having this problem too. It bugs me, but I really want to make sure it doesn’t get worse. I’ve probably owned at least 30 Apple devices in the past, and I’ve never seen this issue before, yet a quick search shows it’s happening to a lot of people on this specific iPad Pro model. Is there a way to report these issues to Apple so they know it’s happening?

Nov 17, 2019 4:47 PM in response to Keithlwood

Same over here! IPad Pro 12.9” model a1670, I purchased this 1 year 3 mo. ago brand new from the Apple store and can’t believe this is happening to my screen!! My iPad is treated so so delicately, there is literally no reason nor excuse for this to be happening. If I get a replacement thru AppleCare+, that’s cool, sure, but uh ...why should I even have to pay the $50 fee for a replacement of a defective device that already cost me over 1200 dollars just one year ago...

...not to mention the fact that a replacement of the same model poses the same defective potential....if I have them replace it for me, once my AppleCare+ runs out this July I will be stuck with a device which is probably gonna do the same defective thing to me after another mere year of usage. I really hope Apple does something about this issue...they’re gonna be losing long-term loyal customers if not..

Dec 1, 2019 7:02 PM in response to denise gilbert

The Best Buy guy said a replacement screen itself would cost a few hundred dollars, so not a cost effective option. I’ve gotten nowhere with Apple on this. Support is very nice, but had nothing to offer besides sending me to the stores who already gave me their answer. I’m reconsidering my commitment to Apple products and ecosystem going forward. This is my third iPad. I’m on my 7th iPhone, have bought similar for the rest of my family. Add in all the iTunes expenditures, app purchases, etc., I’ve been a very good customer. Sometimes companies get so big/successful their bureaucracy prevents them from doing the right things.

Dec 21, 2019 5:18 AM in response to MichelPM

Thanx for the reply. I wasn’t suggesting it’s a fix; just a way to ignore the issue. Sort of a out of sight - out of mind.

May I suggest that Steve Jobs’ (R.I.P.) Apple is no longer a trustworthy company? Look how they’re dealing with this issue (S.O.L.)

I paid over $1,100 for my 2nd gen/12.9, 512gb, WIFI & Cellular. Apple offered me a $240 trade in value for my iPad PRO towards the purchase of the 3rd gen/12.9 (same specs.) What a gip!

Jan 12, 2020 6:07 PM in response to Keithlwood

Same thing on my second generation iPad Pro 12.9: screen bleed on left side (held vertically). Mine has been in a quite sturdy aftermarket leather case, covering front and back -- and that always placed in a padded laptop case for any travel. No dents, scratches, or signs of ill use. I've always babied it, as its price justified exercising a high standard of care.


Apple product once was renowned for longevity. I recently disposed of a working LC computer, which those of you who go way back may remember. Still keep a fully functional G3 Blueberry iMac around in the event I feel the need for Classic Mode.


Hope they do something to change this. I've reported it to Apple through the feedback link provided earlier in this thread.


Feb 23, 2020 11:43 AM in response to MichelPM

Hi MichelPM,


Thank you for your advise to the support community on the risk of screen replacement by third party.


However, I feel you need to stop with telling the community that "It is not a common issue". The fact that we are here discussing the issue of the iPad Pro 12" 2nd Generation Screen Bleed shows it is happening. I had 1 replaced and the same occurred to the replacement 9 months later. Sitting with me in the office are 10 of the same model, of them, 6 are showing screen bleed.


So it is a common issue.


Best Regard,


Darrza

Feb 23, 2020 12:27 PM in response to Darrza

No one here that regularly posts here are seeing an inundation of posts here, in these official Apple support communities, on this iPad Pro backlight issue.

So, clearly you are only basing your assertions just on your own, sole experiences, alone.

If this was a “common issue” we'd be seeing tens of thousands, or more, postings of this iPad Pro screen backlight issue.

Clearly, this is not happening here and the amount of users reporting this are only adding up to a small minority users, somewhat less than a thousand users reporting this issue, here in these Apple iPad support communities, to date.

This is a very small minority of affected iPad Pro users across the entire world!

This posting, alone, only has 3 pages of users reporting and of those, we have some repeat user posts.


Respectfully, please do not tell me what I can or cannot post here.

May 1, 2020 3:22 PM in response to Keithlwood

I had a bleed on my MacBook Pro a few years ago. Luckily it was under my three-year warranty and they gave me a brand new MacBook Pro. Now I have a bleed on my second generation iPad Pro 12.9 screen as well. I have the money to buy a new one but I’m not really anxious to spend another thousand dollars so I’ll wait until it gets worse because it sounds like that’s what will happen. I did call Apple about it and the sweet young thing in the technical department had no idea what a screen light bleed is...

May 2, 2020 11:10 AM in response to Jcdl

I gave in and bought a brand new iPad Pro 12.9 inch 4th gen. The new technology is such that I don’t think there will be any screen bleeding anymore. And it’s also “ blow you out of the water amazing” from what I can see about it online- so I will keep the old one that’s starting to bleed as a back up because everybody in my family already has a large iPad Pro and does not need a different one. With the new warranty on my new iPad that’s coming I got the two extra years of warranty And they have a new program where you can continue your warranty for around $5.99 a month after that for as long as you own your product. It’s amazing to me. So I’m quite excited about my new iPad which will be here in a couple of weeks. And if it does bleed it will have an extended warranty!

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iPad Pro 12.9 Screen Light Bleed

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