iPad Pro 12.9 Screen Light Bleed

My screen also has this issue, which I've seen posted a few other places. When I took it to an Apple store, they had a technician look at it and told me the screen was fine, maybe a few bad pixels, and offered me a credit if I traded it in for a new one. It's a little over (2) years old. I've brought in the original one I bought because the touchscreen stopped responding. They replaced it on the spot. I don't understand why they're giving me the run around this time.

Posted on Sep 3, 2019 8:18 AM

Reply
176 replies

Sep 17, 2020 11:30 AM in response to Keithlwood

Hi! I'm from India and I've been using my Ipad 6th gen for last 2 years. Suddenly I am seeing this light bleeding problem without any apparent cause or misuse. With warranty period over what possible solutions are there for me to avail. From discussions in this forum it is clear that if I spend money to get the display changed there is no surety that the new display will work well for the foreseeable future.

By the way I had my iPad exchanged about a month after my purchase for a freezing issue where the screen randomly went black and I had to restart the ipad to get it working.

Really disappointed in Apple...

Oct 3, 2020 8:02 AM in response to LukeVSK

Reading how an expensive replacement offered at the Genius Bar at my local Apple store could develop the identical problem, I decided to keep my 2nd gen iPad Pro.


Living with the light bleed is possible, even as it spreads gradually across the entire left (vertical) side, although it is a daily reminder of how Apple's quality and customer service has changed.

Oct 3, 2020 10:37 AM in response to LukeVSK

I see what you are saying and have red quite a few posts about the issue, internationally and in the US. I am speaking as a US person and I have resourced a source in Apple support that assured me IF this should happen again, no matter the time frame, something would be done. Do I believe it? I am on a "wait and see" timer with the unit and Apple. I know that there are "EYES" reading for Apple and for other sources and I wish everyone who has the issue a eventual resolution across every forum/platform this is being discussed upon. (wink)

Nov 5, 2020 5:59 AM in response to myaka

They shall never do that - too embarrassing to admit failure, nevermind the legal/compensation can of worms following such admittance. It is the 4th different product I have from them paid at perfect price with not that perfect performance (worst case was a very lightly used iPad 4 that did not power on ever again, one morning 6 months after warranty coverage without any reason whatsoever).


I really hope the expected microled iPads will make this problem a thing of the past for good.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad Pro 12.9 Screen Light Bleed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.