Level 1

16 points

Homekit an LG smart TV 2019 not working

Hi,

From the Netherlands. I have a OLED 55C9. Airplay 2 works partly. But Homekit doesn't at all!. When scanning the QR code generated by the TV, the TV says it has been configured with Homekit. However, my Homekit app says that adding the LG OLED has failed. The tv is connected by ethernet and WiFi, the iPhone on the same wifi....With other iPhone no result either. My Apple TV in the attic functions as hub.

Some Airplay features work, others not:

MacBook Pro: ScreenMirror works, playing films from iTunes works, playing films directly from QuickTime and selecting Airplay to LG TV DOESN'T work.

iPhone: Airplay works with all features.

I already asked around on the LG forum, have reset my router, have done a factory reset of the TV, nothing works.

Anyone know a solution???

Posted on Sep 5, 2019 5:20 AM

Top-ranking reply

apocolipse

Level 1

4 points

Posted on Dec 3, 2019 11:43 AM

@robertapple1 OMG THANK YOU!!! That worked!

I'm going to go out on a limb and assume that LG is trying to send the input names over to HomeKit, and that one of the names being too long is causing the failure. @Apple Please take note.

When the LG TV is "smart connected" to a cable/sat Set top box (please ignore "remote", its between the TV and the STB), the LG TV names the input based on the provider, which is a long name ("Baltimore Something FIOS Verizon blah blah blah blah Services Something Something").

When the LG TV is "smart connected" to the STB, Adding the LG TV to HomeKit fails ("Home couldn't connect to Accessory" or similar message)

When the LG TV is NOT "smart connected" to the STB, adding the LG TV to HomeKit succeeds just fine.

When the LG TV, after being added to HomeKit, is re-"smart connected" to the STB, the LG TV Accessory in HomeKit becomes unresponsive.

When the "Smart connected" STB input name is re-named on the LG TV to a short name (Home Dashboard -> Edit -> Rename input), and an exists in HomeKit, where previously was "Unresponsive", HomeKit accessory is now responsive.

Conclusion, long input name causes an error in the accessory update/verification process.

Solution: Rename input after its "smart connected" to a short name

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59 replies

Enzodima

Level 1

4 points

Dec 27, 2019 12:10 PM in response to mad4power

Thanks a million mate.

Let me try later on and update you !

you guys rock

Dec 27, 2019 2:31 PM in response to robertapple1

Hi Robert,

Bij mij werkt het ook niet. Toevallig al achter een oplossing gekomen?

Jan 4, 2020 8:12 AM in response to pe.TRIK

I had tried the same wifi network but that failed every time.

(see post above) how i got it to work.

Cdyson25

Level 1

9 points

Oct 5, 2019 10:46 AM in response to robertapple1

Thanks Robert. I am just leaving the logic remote disconnected from the TV box and using the dedicated remote. Hopefully a fix comes soon. I got ios13.2 yesterday so may try again. Doesn’t explain why it’s only an issue with the cable box. (Hdmi1 ) Apple TV and blue ray don’t interfere

Mokhov

Level 1

12 points

Dec 25, 2019 9:38 AM in response to MacDad44139

1. Shortened name. Didn’t help

2. Disconnected STB (both from control panel and physically). Didn’t help.

3. Factory reset TV, then tried to connect to Home from very beginning. Didn’t help.

SM8200.

any advice?

Dec 27, 2019 12:35 AM in response to mad4power

Also to add to my last message.

i have noticed that when you scan the QR code with the home app setup the code on the TV instantly changes to another QR code and the home app is reporting the code is incorrect.

BTTony

Level 1

4 points

Dec 27, 2019 1:32 AM in response to mad4power

I had exactly the same issue. On your iPhone go to settings, privacy, location services, System (that one is all the way down) and then make sure the switch behind Home Kit is ON... this worked for me and fixed the problem.

Enzodima

Level 1

4 points

Dec 27, 2019 8:54 AM in response to mad4power

Hi Dear community,

This is driving me crazy too... nothing seems to work !

Does anyone of you know how to change the naming I find in HomeKit : LG WebOs TV A1F5 ? This is far too long and I believe from what I read before it has to be shortened...

In my settings I called my TV : LG e9, so I don't know where this name is coming from...

Thanks guys

Dec 27, 2019 9:35 AM in response to Enzodima

Go to the home app press and hold the LG TV accessories,
then on the next screen press on the gear icon in the bottom right corner,
the name will be displayed on the top of the screen and just below it will be the same name in an editable field
tap in the field and change the name to what ever you want
tap on the X top left corner of the screen to return to the Home App main screen

Hope this helps

robertapple1 Author

Level 1

16 points

Dec 27, 2019 9:31 PM in response to Mike-Beerens

Probleem zat er bij mij in dat de T-mobile TV box door de TV herkend werd (en deze met de LG remote te bedienen is) en de TV de box een (gekke) lange naam gaf. Zie mijn eerdere reactie in *** topic. Na de zoveelste poging en resets werd die naam korter na een koppeling (Entone). Vervolgens liep de AirPlay koppeling probleemloos.

dus, kort de naam in die de LG TV aan je settop box gegeven heeft, en probeer AirPlay opnieuw

Mokhov

Level 1

12 points

Dec 26, 2019 7:11 AM in response to MacDad44139

No, it didn’t help.

BTTony

Level 1

4 points

Dec 26, 2019 1:48 PM in response to robertapple1

On your iPhone go to settings, privacy, location services, System (that one is all the way down) and then make sure the switch behind Home Kit is ON... this worked for me and fixed the problem.

Dec 27, 2019 2:00 AM in response to BTTony

Hi Tony

Thanks for your reply, I use homekit a lot and I can confirm that is on and working for everything else, just NOT this TV.

Enzodima

Level 1

4 points

Dec 27, 2019 2:42 PM in response to robertapple1

Unfortunately that didn’t help me...

i feel like I did everything possible, I can't add any accessory

Airplay won't work on my brand new E9 :-(

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Homekit an LG smart TV 2019 not working