I forgot my security questions, and when I click on "reset security questions" it asks me to login, and when I do so, it says: Cannot Reset Security Questions We don’t have sufficient information to reset your security questions.

I forgot my security questions, and when I click on "reset security questions" it asks me to login, and when I do so, it says: Cannot Reset Security Questions We don’t have sufficient information to reset your security questions.

Posted on Sep 5, 2019 12:11 PM

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Question marked as Top-ranking reply

Posted on Oct 14, 2019 7:30 AM

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



30 replies

Feb 13, 2020 8:31 PM in response to m3031

If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help.


Apple ID - If you forgot the answers to your Apple ID security questions. https://support.apple.com/en-us/HT201485


From the article below.


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID. https://support.apple.com/en-us/HT201303


Apple ID - Official Apple Support. https://support.apple.com/apple-id


Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169


Get Support https://getsupport.apple.com Work through the screens to get a chat option.


https://twitter.com/AppleSupport


Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.



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I forgot my security questions, and when I click on "reset security questions" it asks me to login, and when I do so, it says: Cannot Reset Security Questions We don’t have sufficient information to reset your security questions.

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