ios 13 and itunes support

I've also been able to connect and backup my iOS 13 device in High Sierra using iTunes 12.6.5.3, which is the last version that supports app management or can restore iPod clickwheel games to an iPod classic.

tt2

In Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

tt2

I’m running 12.8.2.3 Itunes on (MacOS High Sirerra 10.13.6) and this MobileDeviceUpdater fix worked for me. I would like to thank you for your help as nothing else worked including contacting apple support!!! I do not have app support in this version of itunes. I was advised to buy the Lightning to USB 3 Camera Adapter which did NOT allow me to initially connect to my older mid 2012-MacBook Pro until after I installed the MobileDeviceUpdater fix. However I am glad I bought the Adapter because I can now back up from my new iphone 11 pro to to my Samsung external T5 drive. Thank you to the hard working apple community for figuring this out for me I am sending you all virtual love!

peace.

For iOS 12 or later you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if required. iOS 13 likely requires iTunes 12.8.2.3 or better.

Assuming a suitable version of iTunes is in place, but iTunes still fails to detect your device, then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

tt2

I was stuck with High Sierra and iTunes 12.8.2.3, iPhone 7, iOS 13.3.1

No phone detected by iTunes, although the phone showed up under USB in 'about this Mac/system report'.

Spent a few hours doing varies self help ideas, phone reset, Mac restarts and trying different cables - to no avail.

App Store wasn't showing any iTunes updates. [although the Catalina version is now 12.10.x I was told]

The VERY helpful Apple support call back directed me to download and install iTunes manually, https://support.apple.com/kb/DL1977?locale=en_US

I did that and still have iTunes 12.8.2.3

- difference is, though, now when I connected the phone an iTubes popup told me extra software needed to be installed (which was I guess like a patch for iOS13 phones etc).

It downloaded and installed, (Took a lot longer than the stated time, though, so, be patient)

and once it was done, iTunes now works as it should

now I can backup my iPhone to the Mac.

phew

Advice from iPhone support had been to install Catalina!

Thanks Apple Support 10/10. Wasted a morning on it, though, so it would have been better if it had been auto updated.

For iOS 12 or later you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if required. iOS 13 likely requires iTunes 12.8.2.3 or better.

Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

tt2

it's not downloading...

internet is working fine.... bust still its not downloading...

after a long while it displays an error message that couldn't contact server...

also App Store update is also not able to connect as it keeps on displaying "checking for updates"

can i get the required software from somewhere else...

Hmmm. I installed iOS 13 on an iPhone X and it completed. I then connected it to a Mac running Mojave v10.14.6. Photos recognized the iOS 13 iPhone. In iTunes, the iPhone did NOT initially show up. I disconnected it and a pop up showed up stating that additional software is required to be downloaded on the Mac. After the download and install, I reconnected the iPhone and magically, it showed up in iTunes. In iTunes it then executed a backup. It now appears to be sync'ing just fine.

Probably just an anomaly, but this morning I too got the message about a software update after plugging in my recently updated iPhone XS. After launching the install, the process hung with 1 minute and 17 seconds left to complete. That message stayed up for about a half an hour before I decided to abort and reboot my MacBook Air. Upon reboot, I couldn’t get past the Apple logo screen with the progress bar stuck at 100% (or maybe 99.9999999% !). After about an hour of looking at that, I ran the disk util from Recovery Mode, and no errors were found, so I’m restoring a Time Machine backup from yesterday. I’ll probably wait for a full software update before trying to connect my phone again. This isn’t how I anticipated spending my Saturday.

Correction: I assumed it was iTunes that was being updated, because a pop-up asked me to close it.

From the log, it was a new version of Safari:

PKLeopardPackage <id=com.apple.pkg.Safari13.0MojaveAuto, version=1.0.0.0.1.1567552241, url=file:///Library/Updates/041-98185/Safari13.0MojaveAuto.pkg

the install log shows a few other packages seemed to fail:

"PKLeopardPackage <id=com.apple.pkg.MobileDeviceOnDemand.1300A38, version=1.0.0.0.1.1567124787, url=file:///Library/Updates/041-43993/MobileDeviceOnDemand.pkg>",

"PKLeopardPackage <id=com.apple.pkg.CoreTypes.1300A38, version=1.0.0.0.1.1567124787, url=file:///Library/Updates/041-43993/CoreTypes.pkg>"

)

2019-09-21 07:38:00+10 sooty system_installd[733]: Package Authoring Error: PackageInfo bundle reference found without top-level bundle definition. Bundle will be skipped: <bundle id="*"></bundle>

2019-09-21 07:38:00+10 sooty system_installd[733]: Package Authoring Error: PackageInfo bundle reference found without top-level bundle definition. Bundle will be skipped: <bundle id="*"></bundle>

2019-09-21 07:38:00+10 sooty system_installd[733]: PackageKit: Bundle com.apple.SyncServices.AppleMobileDeviceHelper is nested inside upgrade-bundle or atomic-update-bundle and will not be version-checked

2019-09-21 07:38:00+10 sooty system_installd[733]: PackageKit: Bundle com.apple.SyncServices.AppleMobileSync is nested inside upgrade-bundle or atomic-update-bundle and will not be version-checked

2019-09-21 07:38:00+10 sooty system_installd[733]: PackageKit: Bundle com.apple.MobileDeviceUpdater is nested inside upgrade-bundle or atomic-update-bundle and will not be version-checked

2019-09-21 07:38:00+10 sooty system_installd[733]: PackageKit: Bundle com.apple.MDRemoteServiceSupport is nested inside upgrade-bundle or atomic-update-bundle and will not be version-checked

2019-09-21 07:38:00+10 sooty system_installd[733]: PackageKit: Skipping component "com.apple.macos.driver.AppleUSBEthernetHost" (7.0.0-7.0.0-152000000000000) because the version 8.1.1-8.1.1-144200002000000 is already installed at /System/Library/Extensions/AppleUSBEthernetHost.kext.

2019-09-21 07:38:00+10 sooty system_installd[733]: PackageKit: Skipping component "com.apple.DeviceLinkX" (5.0.0-264.0.0-276000000000000) because the version 5.0.0-264.0.0-1311000000000000 is already installed at /System/Library/PrivateFrameworks/DeviceLink.framework.

2019-09-21 07:38:00+10 sooty system_installd[733]: PackageKit: Extracting file:///Library/Updates/041-43993/MobileDeviceOnDemand.pkg (destination=/.PKInstallSandboxManager-SystemSoftware/F435D994-708C-4B38-86FC-BA643BE3AB81.activeSandbox/Root, uid=0)

2019-09-21 07:38:01+10 sooty system_installd[733]: PackageKit: Extracting file:///Library/Updates/041-43993/CoreTypes.pkg (destination=/.PKInstallSandboxManager-SystemSoftware/F435D994-708C-4B38-86FC-BA643BE3AB81.activeSandbox/Root, uid=0)

2019-09-21 07:38:03+10 sooty system_installd[733]: PackageKit: xpchelper --rebuild-cache --overlay /.PKInstallSandboxManager-SystemSoftware/F435D994-708C-4B38-86FC-BA643BE3AB81.activeSandbox/Root

2019-09-21 07:38:09+10 sooty system_installd[733]: PackageKit: prevent user idle system sleep

2019-09-21 07:38:09+10 sooty system_installd[733]: PackageKit: suspending backupd

2019-09-21 07:38:09+10 sooty system_installd[733]: PackageKit: Executing script "preinstall" in /private/tmp/PKInstallSandbox.JkbJ84/Scripts/com.apple.pkg.MobileDeviceOnDemand.1300A38.h96gtu

2019-09-21 07:38:09+10 sooty colin[5849]: Running Install Scripts . . .

2019-09-21 07:38:09+10 sooty install_monitor[5846]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr

2019-09-21 07:38:09+10 sooty colin[5851]: Begin script: usbmuxdpre

2019-09-21 07:38:09+10 sooty system_installd[733]: preinstall: /System/Library/LaunchDaemons/com.apple.usbmuxd.plist: Operation not permitted while System Integrity Protection is engaged

2019-09-21 07:38:09+10 sooty system_installd[733]: preinstall: (kernel) Kext com.apple.driver.AppleMobileDevice not found for unload request.

2019-09-21 07:38:09+10 sooty system_installd[733]: preinstall: Failed to unload com.apple.driver.AppleMobileDevice - (libkern/kext) not found.

2019-09-21 07:38:09+10 sooty system_installd[733]: preinstall: (kernel) Kext com.apple.macos.driver.AppleUSBEthernetHost not found for unload request.

2019-09-21 07:38:09+10 sooty system_installd[733]: preinstall: Failed to unload com.apple.macos.driver.AppleUSBEthernetHost - (libkern/kext) not found.

2019-09-21 07:38:09+10 sooty colin[5857]: End script: usbmuxdpre

Hi aegordon13.

It works with High Sierra!

I'm "stuck" with 10.13.6 myself, so i had reasonable doubts about updating my iPhone XS to iOS 13.

But it's the same process like DonnerRabe mentioned before. After connecting your updated iOS 13 Device, iTunes (12.8.2.3) asks you to download and install additional software. Do this, relaunch iTunes, and your iOS Device will show up and is ready to use with iTunes and Photos.

Hope this info helps.

regards, Dan

PS: i still have an archived backup of my 12.4.1 version and downloaded the .ipsw as well, just in case. but for now, everything works smooth.

No luck here.

iOS v13, macOS v10.13.6, iTunes v12.8.3, Photos v3.0 (3291.13.210).

I got the Software Update popup once and did not get a chance to install update (I clicked Learn more...) and now can not recreate that scenario to get SU popup. iTunes does not recognize iPhone, but Photos and OS does (Apple > (option-key) System Information > USB).

tt2, thx!

This worked for me.

Earlier, I posted specs as iOS v13, macOS v10.13.6, iTunes v12.8.3, Photos v3.0 (3291.13.210).

After tt2's steps were performed, iTunes now displays v12.8.2.3... which makes me question if I typo'd or if iTunes downgraded?

In any event... up and running.