ios 13 and itunes support

I downloaded iOS 13 but now my audiobooks won’t play. They appear but can’t listen to them. I run a Mac with high serria but can’t update it to Mojave. Is this the reason? If so shame on Apple as I do t want to format my HD for an Mac OS upgrade. Any help is appreciated!

JerkWrench wrote:

I downloaded iOS 13 but now my audiobooks won’t play. They appear but can’t listen to them. I run a Mac with high serria but can’t update it to Mojave. Is this the reason? If so shame on Apple as I do t want to format my HD for an Mac OS upgrade. Any help is appreciated!

I've just migrated to iOS 13 and my audiobooks still work. Try removing and reloading the content.

tt2

Reboot your router and computer and try again.

In Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it, close iTunes and reopen. iTunes should hopefully recognize your device.

tt2

Thanks Dan, what a star you are. Its working and I am finally able to start syncing my ripped music from my ageing 2011 MacBook on High Sierra to a local copy on my iPhone Pro Max. Shame Apple tech support couldn't tell me about this updater software. It saved me costing up a new MacBook lol

To answer a couple of questions - Sierra and above are good with IOS 13 due to the iTunes update. Not syncing your older mac with iCloud is because there were changes made in iCloud to support IOS 13 which are not currently available to Mac software. Catalina will fix all of this. So, the bottom line is, from a tech support viewpoint, is if you cannot update your mac to Catalina when it is released don't expect your Reminders, notes, calendars, or contacts to sync from your phone to your mac via iCloud if you use IOS 13.

Tech Support Senior Advisor

Thank you for that tip! Is there a list somewhere, of things to avoid after upgrading to iOS 13.1, between now and the Catalina release date?

I heard there are problems with reminders and notes.

Lastly, is it possible to upgrade to iOS 13 using iTunes? Or is it mandatory to do the update only via the iOS system update screen?

Are you using a VPN? You might also try checking for malware with a trial of https://www.malwarebytes.com/mac/.

I see I asked the above already but you didn't respond. Third party security software might also interfere with the connection to software update, or stale DNS records. Reboot your router if you haven't already. You could try switching to Google's public DNS servers on 8.8.8.8 and 8.8.4.4.

tt2

Sometimes your broadband provider can hold stale lookup records. Changing which DNS servers the router asks for the information can help, but if that is outside your skill set don't worry about it. Try again in a day or two, it may resolve itself without you doing anything.

tt2

I see two instances of the software patch, which probably doesn't help. Did you close iTunes? Hopefully it will complete before too long, otherwise you may need to force quit/reboot and start over.

Good to see Malwarebytes has cleared out some dreck.

tt2

I previously posted a reply, but felt like I needed to repost. My install also froze precisely at 1 minute 17 seconds remaining. Had to force quit and reboot. At that point, my MacBook Air was toast. Had to load a backup from time machine. I use bit defender and am beginning to wonder if having anti malware running might have caused the issue.

I foolishly upgrades my iPhone Xs to iOS 13 0n 9/23/19 and then my iMac desktop (running High Sierra) in iTunes wouldn't recognize the phone on my desktop, but the phone would show up in iTunes on my laptop (also running High Sierra), after 2 hours on the phone with various Apple (tier 3 representatives) I was told my only option was to upgrade the desktop to Mojave which would have the necessary "drivers" for the iMac to recognize the phone. I didn't want to upgrade to Mojave, because I now can't use some of my other applications. After loading Mojave and launching iTunes, then got another error saying I had to load additional software in order to recognize the phone, which I did and it recognized the phone. I synced the phone and all my contacts on the desktop and phone were duplicated. I manually deleted all the duplicate information in my contacts file on my desktop , launched iTunes and selected replace contact information on this iPhone with information from this computer. After syncing the contacts with my iPhone some contacts are duplicated some in triplicate. Then noticed there was a fix iOS13.1, downloaded this hoping it would fix it, but it did not. I manually count 1190 contacts on my iPhone, but only have 556 contacts in the contacts file on my desktop. Noticed today while waiting on phone with Apple there was another fix 13.1.1 downloaded that too, but it didn't fix the problem. I had also tried removing all contacts from my iPhone and tried to replace the contacts with those on my desktop and each time the same thing. Today I spoke with Apple support again and was told since iTunes is going away my only option is to store my contacts in iCloud. iTunes no longer accurately syncs my iPhone and my iMac since loading iOS13 and there is no fix as far as Apple is concerned. I was also told there is no way to go back to OS12 once you upgrade to OS13, because even a factor reset will default to iOS13.

Any updates on this serious issue??

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13.1.2 did not fix it either. My mac is High Sierra with iTunes 12.8.2.3. My machine cannot update to Mojave. I currently still have a ticket. Was on phone with Apple top tier for over 2 hours. I even recovered my phone, however it only recovers to 13.1.2! I have 2 Macs - HighSierra, neither one recognizes my 2 iPhones (6s+ & SE, both 13 compatible). AND my son came by he has iPhone 7 with 13.1.2 and my Macs ask for permission, he gives, and then they just never show up in iTunes!! Situation is Messed UP! I cannot go out and buy new Macs to work with my iPhone. They suggested backing up to iCloud. I don't have super internet here that is not an option!! I am going to talk with them again, but I don't see them doing anything unless more people call/contact them!! If you have this issue...Call them and tell them iTunes needs a FIX! (Catalina will be totally removing iTunes and using Finder, so they don't seem to care about High Sierra??)

In Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

tt2

Yeah. I already tried that. Nothing happens. No windows or popups. Nothing happens and iTunes does not see my iPhone ios13. The iTunes is already running the newest version for high sierra. 12.8.2.3

Yeah. I already tried that. Nothing happens. No windows or popups. Nothing happens and iTunes does not see my iPhone ios13. The iTunes is already running the newest version for high sierra. 12.8.2.3

at techspot:

Note: iTunes 12.9 is not available as a standalone installer. Apple has chosen to only make available bundled with Mojave. You can always download the installer for iTunes 12.8 from here and then update once installed.