Photos in iMessage disappeared after ios13 update

I am experiencing the same: After the update to iOS 13.0, photos sent and received under iOS 12.x are not present under "info" in imessage (but they are if I scroll up through the message history). If I send or receive a photo after the update, they are present in the "info" section. Is this a known bug? Known fix?

Thought the 13.1.2 update would fix this issue, but my photos are still not displaying in the info section. The photos are still in the message thread. Currently using the iPhone 11 Pro, not sure if this matters at all either, but I'm not showing the "download links" like others have claimed.

Thanks.

Just a suggestion which you may have already tried, but on my phone if I click on the info icon at the top and scroll to the bottom it says x number of images in iCloud and there is an option to download them. Hope this helps

Sadly I can’t even turn ON iMessages now.

I get an error saying I must turn on mobile data. It IS on...

I previously had hotspot on and now get a message saying I can only use it over WiFi or USB. Extremely annoying.

For some reason today I also can’t get photos in the Messenger app whereas yesterday I received some. So bloody annoying Apple.

I’ve just installed the iOS 13 update and I was excited to see the new features, only to discover that all of my photos have disappeared. The strange thing about it

is that the names of all of my albums are still there, but none of my photos, which to me, means I should be able to get them back. My photos are very important to me... please help.

I just updated to iOS 13 today. This same issue happened to me. I went into iMessage, tapped the i to view shared photos, and in each conversation I have about 3-4 photos left. The rest have disappeared. Gone. Any solution yet?

Exact same issue. When click info only photos from past few weeks exist but when scroll through the messages all the photos are there. Seems like a simple fix to iOS 13.1 - who knows if they read this?!?

I have the same problem. Recently updated to 13.1.2 and all photos in all Messages conversations are gone from the details screen, but still display in the conversation. When I tap, "Download" as you suggest above, it initially shows, "Downloading", but then disappears and not only do my photos NOT display, the option to download them disappears.

Apple - what the heck is going on? I thought this problem was supposed to be fixed with 13.1.1! I didn't have this problem until I updated to 13.1.2.

BS, it is the update. These complaints weren’t made until the new update. I didn’t have the problem until the update. There have been over 200 people to bring this up on Apple Discussions. Anyone reading this right now, you need to send feedback to Apple:

https://www.apple.com/feedback/

Contact Apple support and voice your concern and the fact no one has been offered any real help or solution to this problem. Also, everyone, check your iMessage storage. In settings go to General > About > iPhone storage > Messages. You will see there it shows you how much GB of photos and videos are in the app. Mine shows over 15GB of media. This proves it is a display/access problem in iMessage. Everyone with the issue needs to keep contacting Apple and not give up. For their pricing this is unacceptable. And if they never help with this I will be complaining about Apple to everyone I know and will switch to another company for phone business.

The fix that worked for me is that described by @JMpls on page 17.

Restoring from the cloud did NOT work for me.

Restoring from the local backup on my computer did.

iOS has never been so buggy. It's still plagued with little problems. But at least I got my message attachments back - finally.

https://discussions.apple.com/thread/250644536?answerId=251658658022#251658658022

i do have an itunes backup, but not sure when the problem occurred so dunno which backup to restore from. i don't want to lose my current messages if i restore from an older backup.

after turning off imessage backup to icloud (setting) and doing the DFU update, a handful of photos i sent after the DFU show up in "details." however, it only shows 7 photos in details (i've sent >7 photos since the DFU) and they aren't all the most recent photos (1 photo is from 1yr ago, mb further back). but i'm not convinced this "fixed" my issues since a few photos are from before i tried these troubleshooting steps.

i also noticed a NEW issue today. when i go to a convo and try to send a photo or take a pic, the entire screen goes blank. no "back" button or "cancel" button. i confirmed my camera works. i even restarted my phone. same issue. then i forced the message app closed. i even tried on a group text and with other convos. the issue isnt isolated to one person or group vs individual messages. the feature just isnt available.

after another lengthy convo w/ my SA, he told me iOS 14 is being released tomorrow 9/16. engineering's response re my issue is to install iOS 14 and it *may* fix my issue. however, i read the iOS 14 release notes and there's no mention of it fixing imessage bugs so it likely won't work. fingers crossed though!

SA had also suggested i use a new ipad, erase it completely, then restore my old ipad backup onto it. he said it should merge any missing info. then i could restore my ipad backup onto my iphone. however, he also sent me https://support.apple.com/kb/HT204136 which says that restoring from backup is device-specific and won't solve our issue since imessages/photos doesn't transfer from diff devices when you restore from backup.

summary of my issues:

-"details" doesn't show message photo thumbnails

-if i try to "see all links"/download from icloud, it pretends to download the files, then the entire section ("attachments" disappears!

-if i try to "download all links"/"see all links," it pretends to download the files, then the entire section ("links") disappears!

-imessages only goes back until june 2018 even though my settings are to keep messages forever/delete never. when i check my ipad, it shows messages from 2012!

-scrolling through my message, i can "tap to download" an image. it shows it's downloading, but the generic icon appears. last week, after "tapping to dl," i could tap on the generic icon and my image would expand/open. now, it pretends to dl and the icon becomes unclickable

-indicator at the bottom of the messages app isn't present

-NEW: can't take photos/upload a photo from iphoto in imessages. the entire screen goes blank. i have to go to the camera and take photo or go to iphoto library, find the photo and then i can send via messages.

hopefully the ios 14 update (release 9/16) will fix my issues...but im not confident it will. the ios 14 release notes don't say anything about it fixing this problem

OK So I have another thread started about this issue too https://discussions.apple.com/thread/251914632

Anyways my latest update is its still broken however if you try sending a photo message or link to a contact you already have a broken info history for the info works for that later image which to me proves that basically the issue is a bug that breaks the historical link between the info area and old imessage media such as pictures/links etc ... its almost like it looses the historical timestamp after the update so you cant see any old info in the info area even though its physically there in the message !

Apple need to pull there heads together and stop fobbing the customers and support staff off

I did that when I bought my iPhone11 and list all the photos.

mom so sick of Apple sending everything to ‘the Cloud’. I can’t even log in to that, but I just keep getting charged.

Not every one had a Mac. I want my messages on my iPhone.

I am going to read your comments again soon. What I can ask is this: can you log into iCloud from going to the iCloud website on the internet on your computer? If so, when you click photos, does it show all of your photos and videos on there? Now this is direct access to iCloud, not the nonsense your phone is showing. If you can do this and you see the correct number of photos and videos in your cloud, I can explain to you how to back up to a flash drive. First you’ll have to get a flash drive that has the same amount or more of GB that your photos and videos in the cloud has. Then I can tell you how to copy everything onto it.

1. If you have an Apple computer, go to preferences on safari.
2. Select General.
3. On “file download location” you click it then you select the flash drive while it’s plugged in. Under this also select “manually” on the Remove download list items.
4. While on safari in your cloud on the photos and videos, manually select them - up to 1,000 items at a time and click the cloud with the downward arrow at the top right (it is right next to the trash icon. The cloud with the downward arrow will download the items directly to the flash drive). I’ve found that sometimes I have to do less than a 1,000 at a time for it to properly download. This will take a long time but ensures you have extra back up of images and videos in case you need it.