Photos in iMessage disappeared after ios13 update

All good points. I see nothing coming from any of this either. I’m waiting on a call but since others have also been in the same boat with this and got no help it’s doubtful anything will change. I deserve a refund for iCloud. This phone of mine (iPhone 7 plus) was about $1,000 when I got it and now look at the situation it has gotten me in. I should have used another product. Our data is definitely nothing to play with especially when it’s being paid for. This is just not okay.

Not only are none of my attachments indexing but my iPhone won’t download more than 36GB from iMessage even after it saying it’s downloading for 15+ hours. I can’t believe I trusted them. I’ll wait for the call and see what is said but it will most likely be nothing of use as they are clueless.

You don’t lose data. You back up first. And quiet frankly it isn’t hard to transfer data from an Apple device to an android device. So go ahead and switch from iOS. But the customer service with Apple is actually amazing. Go to android and you’ll have worse problems just saying. No need to be hasty

Well for me all of my data is in iCloud, not on a computer. There’s 166GB on iCloud which I didn’t even have on my computer (which is why I didn’t back it up to a computer, I’ve always used iCloud with my iPhones and it worked until now). The problem is my phone won’t sync properly with iCloud or index.

Congrats. That’s great! Hopefully it works for some people. In my case my iPhone storage is even screwing up what it displays - it hops from 26 GB used to 170 at random. iMessage shows it still hasn’t fully downloaded all texts either and I’ve kept it connected to WiFi and power for 20+ hours. My issue started when I started from scratch on a new iPhone 7 Plus. The iPhone 7 Plus had to have iOS 13.2 installed, so I did that, then logged into iCloud. I don’t think starting over will help in my case. I’m just done with iPhones.

I hope this works for others though.

A phone that originally cost around $1,000 and $9.99 a month for iCloud only for this to happen:

-Inaccurate storage displays on iPhone storage in settings and phone storage doesn’t align with iCloud storage as it should.

-iPhone won’t fully download messages from iCloud even after toggling iMessage off and on to force the “downloading messages from iCloud” to pop up in the iMessage app. 20+ hours connected to charge and WiFi - no change.

-It won’t index any older attachments beyond the first week I got the phone.

Hi,

I was having the same issue as you. The storage was showing messed but no pictures.

the storage still shows incorrect on my phone but pictures have loaded.

I have provided you with a working possible solution. If you feel it won’t work and are still moving to android, I will purchase your phone from you.

please let me know. Not sure if you can be helped if you don’t want to be.

I am willing to try this. However, like I said, my issue started when I did start from scratch on a new iPhone - so I am doubtful it will work. I’m also scared of losing more data with trying anything (what I do have on my phone as of now).

And thanks for the offer. I will let you know.

So, what I expected... The engineers say to just wait. They are clueless on the matter. I was not given any information on possible solutions. I thought this would be handled better considering the prices of their products but I was wrong.

So I was contacted by Apple support after sending diagnostics off and they are clueless. Just said to give it time and not toggle messages on and off in iCloud. So, no solutions. This issue isn’t getting addressed fixed. I’m astounded.

So you encountered your issue when first setting up a new phone? Or it occurred on a phone you already had a while and updated?

I got no practical help from support. First of all, people should be either compensated or given solutions. This isn’t a minor deal.

I really hope this works. I’m just not sure. My other iPhone 7 Plus didn’t have this issue and it was iOS 13. It only happened when I set up a new phone. The new phone had to install iOS 13.2 and everything. I logged into iCloud and then noticed many days later the issue.

I have read on here that one person even purchased a new iPhone and it didn’t work even when they did that. It also appears my phone isn’t downloading all photos/videos from the cloud. When I try to transfer to a USB flash drive device that connects to the phone it says it has to download many things from the cloud - and then says “error” because it’s not working. When I connect my phone to my laptop it shows there is 4,000 items - which means my phone didn’t download all of the photos and videos. Hopefully my iCloud renewal (renews tomorrow) doesn’t screw up somehow with a card decline because then I’ll lose almost everything.

Maybe I’m just screwed.

Thanks Apple.

I added another credit card just in case. When our one (default) credit card declines my family uses the MasterCard as a second option. Hopefully if the default declines it automatically does the other. Not sure how that works though.

My iPhone Messages storage shows 3.5GB but iCloud storage shows 13GB.

when I turn off iCloud messages I’m told they have not fully downloaded yet?

I do see the photos now though?

when I look at the conversation sizes in the iPhone storage they are weird, one shows -1 byte?

My storage does the same thing. My phone isn’t fully downloading photos and videos either even though it shows that I have the correct number. When I hook it up to the computer it shows it only has a fraction on it.

It looks like even with the restore you’re still having some similar issues. I updated to 13.2.2 and it’s still not fixed the issues. iMessage still says it hasn’t fully downloaded messages. Do you plan on keeping in contact with Apple? Because they aren’t fixing this issue and there was no interest shown to me. I was simply told the engineers say to just “wait.” Right...