Photos in iMessage disappeared after ios13 update

After updating to iOS 13, all photos previously sent and received through iMessage are gone. Has anyone else encountered this issue and found a solution?

iPhone XS

Posted on Sep 19, 2019 2:30 PM

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Question marked as Top-ranking reply

Posted on Sep 20, 2019 7:39 AM

Just a suggestion which you may have already tried, but on my phone if I click on the info icon at the top and scroll to the bottom it says x number of images in iCloud and there is an option to download them. Hope this helps

485 replies

Nov 12, 2019 6:58 PM in response to Randalpaul

That’s good at least. And oh no about the photos and videos thing... Let us know if that finally finishes downloading. I don’t want to do a restore for it to only end up messing up my photos and videos.


It looks like it is mixing things up then if it is showing that live thing. Even with the indexing fix there appears to be other problems (like inaccurate storage display, and also what you’re describing).

Nov 13, 2019 6:32 AM in response to ShortyMuch

No.


the phone only needs to be connected for the software restore, once the iOS is restored you can disconnect it. If you are restoring from a computer backup you will obviously need to keep it connected for that as well.


once the data is downloaded back to the phone, you should keep it connected to power and wifi as much as possible to index.


if you disconnect when you reconnect to wifi / power it will resume where it left off.

Nov 13, 2019 8:24 AM in response to th1ef

So i used your process of connecting to itunes to restore to 13.2.2, then backed up from my iCloud backup after the restore was complete but still not having luck. After the iCloud restore i went into a larger thread with photos and it showed the "XX photos in iCloud" and clicked download. It then showed the "Downloading Messages from iCloud" when at the main messages screen, left it connected to power/wifi until the message went away, then went to check the messages and again nothing was there still.


Since then i've tried hard reset, log in/out of icloud, turn off/on Messages from iCloud backup and it's shown the "Downloading Messages from iCloud" several times yet nothing when it's finished.


Any ideas here? Is restoring to 13.2.2 through itunes then doing the iCloud backup not work?


Thx

Nov 17, 2019 8:59 AM in response to DanVet

Yes...both are no longer showing any history prior to the restore, however my voicemail history is intact. I am fine with this since I don’t reference my call history or Safari history that often..or really ever. I’m happy just having things indexed properly again...minus some older photos showing a runtime as if they are videos instead of photos.

Nov 20, 2019 1:50 AM in response to arossini

Did this issue get fixed? My iphone 8 in the text messenger thread once I went to info, I can see all the pics in the text thread. Upgraded to the iPhone 11 Max Pro and restored from latest backup. The restore was good and all text are there along with pics pics are in the thread, but there's no "see all photos" for me to view in the message thread. They are not displaying. Is there a solution?

Nov 20, 2019 6:47 AM in response to JMpls

I have everything in iCloud (supposedly), as it shows 168 GB (I pay for extra) so I am hoping that would work but I am scared. I know how to back up pictures and videos to a flash drive although it will take a very long time (128 GB flash drive) and I think I can sync safari info and notes to my Mac at least. I just hope the cloud would work...

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Photos in iMessage disappeared after ios13 update

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