Unable to rearrange app icons in ios 13

After upgrading to iOS 13 and trying to rearrange app icons this is what happens: I long press the app icon and select "Rearrange Apps" from the context menu. Apps show the "x" mark and start wiggle. I try to move/rearrange an icon and after a 1-2 second delay the icon moves but then freezes on the screen without the "x" mark although all other icons wiggle. The specific app icon is no longer movable and the sliding of the screen left to right becomes sluggish. After a while, and without me being able to do anything useful the "x" marks disappear, the wiggling stops and the app icon that I intended to move stays where it was initially. Looks like a MAJOR bug in iOS.

iPhone 8 Plus

iPhone 8 Plus

Posted on Sep 20, 2019 4:45 AM

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Posted on Sep 21, 2019 3:56 AM

SOLVED - I was having the exact same problem. I had the Zoom function enabled with the three finger double tap active in accessibility settings which was the cause of this problem. Once I disabled this in settings moving the icons around was back to normal for me - what a relief! Hope this helps others who have same issues - check your zoom settings!!

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250 replies

Sep 22, 2019 10:39 AM in response to DaliGR

Thank you to PaulTJ for that solution. Though if someone needs to use Zoom they will be sort of stuck trying to rearrange a lot of apps won't they? Anyway, I was really annoyed with this until I read your solution. Now I can get things reorganized on this new phone which now has room for my ridiculously large collection of apps.

Sep 23, 2019 2:25 PM in response to lobsterghost1

The lingering concern would be for anyone using Zoom to access the screen due to a visual impairment. That is what Zoom is for after all. However, Apple does have a special customer support section for reporting such things. I even noticed that one of the bugs/concerns I had for VoiceOver users has been addressed in iOS 13. I'm guessing the people complaining are programmers and could resolve all bugs in the blink of a mouse. <eg>

Sep 24, 2019 2:18 PM in response to iFrog41

Hey all,


I just discovered a setting that will make toggling zoom much easier.


  1. Tap Settings
  2. Tap Accessibility
  3. scroll down to Accessibility Shortcut
  4. put a check by Zoom in the list of services by tapping on Zoom.

This will enable triple clicking the Home button to disable / enable zoom. No more having to go in and out of settings to toggle3 the setting. Even when Apple fixes this bug, enabling this is a nice feature to have as this will allow multiple services to be enabled / disabled this way. Hope this helps make things easier for everyone. To know the status of zoom when using this method, a bubble will pop up on screen saying enabled / disabled based on status.

Sep 24, 2019 3:05 PM in response to Bluecore

Bluecore wrote:

Yeahhh - even better - thanks a bunch !!

I thought so too. The whole zoom feature to zoom in and out is a three finger double tap. Now you can turn it completely on and off with a triple tap of the home button. So it's not such a big workflow change. Also what's good about this, is if you triple tap to turn it off while zoomed in, if you triple press again, it will turn back on and zoom back in where you left off. I've never moved icons while zoomed in, that would be much too frustrating fo me. Anyway I figured at least this way, if Apple is slow to fix the bug, using accessibility shortcut won't feel as much out of place. Have a great even.

Sep 27, 2019 3:41 PM in response to PaulTJ

This was driving me absolutely CRAZY as one of my folders dumped about 20 icons out onto my home screen and I could not get them back into a folder. Thank you, Paul!! It took some digging around to try to find a solution but I'm glad I came across your post!


APPLE...are you listening? This is an issue that is going to cause lots of trouble tickets and troubleshooting for you!! Please fix it...ASAP!!

Sep 28, 2019 4:57 PM in response to slipskid

I would call this a workaround, not a solution. The problem continues in iOS 13.1.1.


I’m legally blind and I use the zoom controller all the time so it’s a pain in the butt to have to turn it off every time I want to move some icons or folders on my devices. I have over 300 apps


I did call Apple the day I upgraded to 13.1 and gave them a list of problems this one being one on a rather longest list of bugs.

Sep 30, 2019 2:14 PM in response to 100pat

Hi, I just confirmed that this bug is still present and not fixed in iOS 13.1.2.


Is there a better way of making Apple aware than discussing here? I would guess it can be fixed easily and it might drive people crazy because with the change in behaviour of iOS 13 they might think they are doing something wrong ...


Hoping for fix in next release ... at least we have a workaround.

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Unable to rearrange app icons in ios 13

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