When I'm trying to delete an email out of the Mail app it looks like it is deleting, but then doesn't delete

When I'm trying to delete an email out of the Mail app (specifically a "live/Hotmail" account) in iOS 13, it looks like it is deleting, but then doesn't delete. I have to press the delete button again for it to actually delete. Anyone else having issues with this? I deleted and re-added the affected account, but it still does it.


Thanks!


[Re-Titled by Moderator]


iPhone XS

Posted on Sep 20, 2019 8:35 AM

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Question marked as Top-ranking reply

Posted on Sep 28, 2019 9:20 AM

Update, 13.1.1 did resolve the issue. Tested with a few more emails after my post above.

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340 replies

Oct 29, 2019 6:53 AM in response to nmobach

I think I may have found a solution to this. First of all I'm using an iPhone 8 with 13.2, and have had this exact issue since upgrading from IOS 12. I'm using 4 Exchange type accounts, 2 are on premise Exchange servers and 2 are Office 365s. All exhibited the same issue. I'm not sure if this will work for POP/IMAP accounts, as I don't use those.


This works for me since the initial IOS 13 update.


Settings > Mail > Treading

Organise by Thread On *

Collapse Read Message Off

Most Recent Message on Top Off

Complete Threads Off


* I think this is the main setting that matters. The rest should be personal preferences, but I thought I'd share all the settings I use.

Sep 28, 2019 7:50 AM in response to Jeff Strickler

Just downloaded iOS 13.1.1 and it seems to have fixed the Exchange message double-delete issue for me.


I couldn't find official Apple link that describes all the fixes but this link doesn't mention any fix for Apple Mail


https://9to5mac.com/2019/09/27/apple-releases-ios-13-1-1-with-fixes-for-battery-drain-siri-iphone-restores/


I'm just amazed that Apple has released two updates already to iOS 13 in less than a week. How many bugs are there? When is the next update coming? Sheeesh.


Oct 30, 2019 11:49 AM in response to Rob4956

Try going in to your outlook or office 365 account and removing all mobile devices. Do this by opening outlook online from a computer web browser then go to settings >all settings >General > mobile devices. Then remove the account from your iPhone through the passwords and accounts. Finally, add the account back.


This seemed to work for me so far.

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When I'm trying to delete an email out of the Mail app it looks like it is deleting, but then doesn't delete

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