When I'm trying to delete an email out of the Mail app it looks like it is deleting, but then doesn't delete

We all hope the commercial release fixes our problems.

Thing about beta is if you are testing it you already agreed not to talk about it in your NDA, and if you ask about it you are soliciting testers to break their NDA. By definition the final release will be different to the beta anyway.

So there is no point discussing it, is there?

By saying that it's part of the NDA you are breaking the NDA...

By reading this post you have agreed to hold all past, present, and future posts within confidence and to not share or solicit information found or contained within the aforementioned posts. Further, you agree to not remove, alter, or disseminate via any other medium the aforementioned posts. Violating this agreement will result in immediate and harsh irritation of all members of the known universe, because it's hilarious.

In my discussions with Apple support, a senior tech and enterprise support, it still seems like they are not acknowledging the problem. I’m hoping they are taking our feedback and doing something with it. With iOS 13 came a total revamp of the mail app, I’m remaining optimistic that they are working on it. Maybe we’ll see it fixed in 13.3.

UWPTS79 you hit the nail on the head. An added side symptom I am having is emails that are critical are being placed in the trash.

so I had enough and contacted support chat, they couldn’t handle the issue. Yes I did not get notification of 13.2.2 availability. So updated it tested the emails and it failed to correct email issue.

I went back to chat they passed me along to senior support but the genius sent me to tier 1 support. Then I got transferred to senior support after setting up a time to call me, as no one was available. Instead of calling me in 30 minutes the phone rang right away and again 30 minutes later. The SENIOR support person confirmed that NO company wide notice has been published to the support people resources. She was nice so I don’t want to sound bad. But she acted like I was the first person to report the issue. I made reference to this forum and the huge number of posts here. It was like I just didn’t say anything. I repeated it 3 times. Finally got the, “oh ya, I don’t think anyone from support directly monitors it. So sometime next week I am suppose to get a reply. If something earth shattering occurs I will be sure to post it here. the iOS & tested the emails and it failed to correct email issue.

I went back to chat they passed me along to senior support but the genius sent me to tier 1 support. Then I got transferred to senior support after setting up a time to call me, as no one was available. Instead of calling me in 30 minutes the phone rang right away and again 30 minutes later. The SENIOR support person confirmed that NO company wide notice has been published to the support people resources. She was nice so I don’t want to sound bad. But she acted like I was the first person to report the issue. I made reference to this forum and the huge number of posts here. It was like I just didn’t say anything. I repeated it 3 times. Finally got the, “oh ya, I don’t think anyone from support directly monitors it. So sometime next week I am suppose to get a reply. If something earth shattering occurs I will be sure to post it here.

Did that and will continue to report what's happening until a fix is provided.

Since my original post, I upgraded to 13.2.2 but like most others, relief is either temporary or the problem still persists. Having tried 13.2.2 for a few days now, here is what I've experienced:

• sent items still appear twice
• I've seen more sync issues between my Outlook/Exchange Server 2016 mail account and the Mail app on my iPhone and iPad Pro to the point where a message that gets deleted on one device orphans on the other, and the only way to get rid of the orphan message is to delete and re-add the account on the device with the orphaned message. Happens about once every 3-4 days. What a royal pain to say the least.
• Have to delete some emails twice but less frequently it seems.
• After reading the first message, the Unread indicator disappears after a few seconds automatically. Deleting the email then works the first time. When the next message appears, the Unread indicator does not disappear until you physical touch the screen in some way. Then delete works (usually once) but not always (3 times out of 5 I would say).

NONE of this behaviour existed prior to iOS 13.

I've had to delete and re-add my Exchange account on my iPhone and/or iPad 3x over the past week to remove messages that won't delete despite the fact they are 100% gone from the Inbox on my Outlook account.

All in the name of progress ...

But not to announce bad news. But lately I have been using calendar every 30 minutes or so. It at times freezes up and or sends my appointments to some unknown place. If I recall enough detail I can locate it. But sometimes it is gone all together.

and yes my mail nightmare continues. The emails that are not suppose to be deleted are sometimes moved to trash after reading them and they are the ones that are right before or after the deleted email. What is going on? :)

So a week goes by and I hear nothing from my senior AppleCare rep. She promised a phone call in a week with or without any updated news and to see if things got better or worse for me. Here is the letter I sent her tonight:

Howdy! Any updates ? The emails are still not deleting and worse yet the email app grabs random emails and puts them in the trash. Yes the ones that are usually important. I just busted the app doing it and made a screen shot trail of what occurred.  

And I also experiencing problems with calendar events. Not appearing or overlapping each other onscreen. 

I purchased an android phone as my confidence in the iPhone is shaken to the core

Let talk soon. Or send me an email. 

Thanks much

i didn’t tell her this, but as clunky as the android phone is to use and learn, it is kinda cool and fun to learn a new OS.

Peter, Peter, Peter. The iPhone is not old it’s the latest model

the factory reset is the common fix it all but the hours it takes to do it is daunting. If the iOS engineers did their testing we should have these widespread problems. And those that have done the factory reset have reported that it did nothing to resolve the problems.

But the Android phone did take away the anxiety of dead battery or the whole iPhone melting down.

Still a bit drastic going Droid when another mail app would fix your temporary minor problem. If it's iphone 11 definitely give it to me.

Take care not to leave the Droid around. They are as secure as a cookie jar in a kindergarten.

Peter. Thanks for the heads up on the droid. I think I will remove all from google pay except for my link to PayPal which will process transactions hopefully securely. Any flaws in that logic? Let me have it if I’m still playing with Fire using it for any financial transactions. Thanks much Peter

The issue is with the Mail app on your phone but not mine. My Mail app deletes and moves perfectly. So if it applies only to iphone 11 and not my 6S then that may help the devs diagnose any bug if one exists.

Although I use the Outlook app already on my iPhone I’ve always used the ‘mail’ app on my ipad. Looks like I’m going to have to stick with Outlook now as Mail is crap now 😕. But one thing I can do with Mail is select to have a warning before deleting. In the Outlook app I can’t see how to turn this on - been looking in Settings but nope. Sigh.

What is the MATTER with Apple not fixing the mail app problem 🙄

It would seem that to be the case for me as well. Sent items still appear twice.

Double delete seems to not be occurring anymore although I’ll reserve judgement on whether that issue appears to have been resolved for another few days of use and testing.

So glad some had success. Pete my iPhone still is not deleting emails and marking some as unread. Have yet to see if auto trashing of emails is still going on.

I wish I could cuss on here. I could unleash ****. Not one word from AppleCare with the email I sent my sr support representative.

pete how is the battery life with your 6s? Have you had the battery replaced?

I tried outlook and every time you’re reading an email and delete, it takes you back to the inbox. I need to delete then open next email and delete. I think the apple email client, even with the doh Le delete issue is STILL ether than outlook on iPhone.

but anyway, the double delete issue seems to have cured itself yesterday, for me. Thanks!