When I'm trying to delete an email out of the Mail app it looks like it is deleting, but then doesn't delete

When I'm trying to delete an email out of the Mail app (specifically a "live/Hotmail" account) in iOS 13, it looks like it is deleting, but then doesn't delete. I have to press the delete button again for it to actually delete. Anyone else having issues with this? I deleted and re-added the affected account, but it still does it.


Thanks!


[Re-Titled by Moderator]


iPhone XS

Posted on Sep 20, 2019 8:35 AM

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Posted on Sep 28, 2019 9:20 AM

Update, 13.1.1 did resolve the issue. Tested with a few more emails after my post above.

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340 replies

Sep 27, 2019 6:17 AM in response to nmobach

I am running iOS 13.1 and have the same issue. I have two email accounts linked to my Apple Mail. I have no problem deleting email send to my personal Gmail account.


But if I open an email from my work Exchange account then I need to tap delete twice.


Note that if I am in the list view then I can swipe left and delete without any problem. It’s only when I actually open the message that I have to press the delete button twice.

Oct 11, 2019 10:31 AM in response to Anguss69

It’s happened to me to. I’ve got over 3000 emails suddenly reappeared. When I moved emails to the bin I didn’t have the option to empty the bin. The only options are move, mark or archive. If I go to each email individually in the bin then I have the option to move to the trash can but I can’t do this with the thousands of emails that have reappeared from years ago

Oct 11, 2019 2:23 PM in response to ifrazafzal

This is what worked for me. I compared my mail settings to my wife’s phone, which worked fine. I turned on 2 settings that my wife’s phone had turned on but mine didn’t, Organize by Thread and Complete Thread. I also turned on Preview 2 lines.

My mail worked fine after this. I then reset them back to their original settings and I still don’t have duplicate emails anymore.

it’s possible that changing any Mail setting may correct the duplicate mail issue. issue

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When I'm trying to delete an email out of the Mail app it looks like it is deleting, but then doesn't delete

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