phone is stuck on white screen with apple and progress bar all the way to the right, like it is finished.

Received new iPhone Max Pro 11 - restored from iTunes backup on computer. When finished, it had white screen with apple, at bottom it said to swipe up to upgrade - only option to take - so I did. After 2 hours+, the phone is stuck on white screen with apple and progress bar all the way to the right, like it is finished. However, it is bricked. Won't move off this screen, can't even turn it off. Contacted support and they said "common to the new Pro". Only suggestion was "Wait" longer for the built in software to stop the prolonged update - "could take several more hours". Very frustrated at this point. Any suggestions from anyone??

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iPhone XS

Posted on Sep 20, 2019 1:30 PM

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33 replies

Sep 22, 2019 1:18 AM in response to Eddie the mayor

Yes the DFU or full restore mode worked! Amazing device in spite of the stupid out of the box problems!

Sep 21, 2019 7:48 AM in response to wmcelyea

Had the exact issue described here.

Came from an iPhone X that I just updated to iOS13 a day before my new iPhone 11 Pro Max arrived.

Did a fresh iCloud backup of the iPhone X, reset back to defaults, powered off.

Powered on new iPhone 11 Pro Max, ran through the setup, restored from iCloud backup then it stayed stuck on the black screen, Apple logo, progress bar at 99%. Left for 12 hours, no change. Hard restart (press Vol Up, Vol Down, hold Power)

Back to Swipe to Upgrade, swiped up, white screen, Apple logo, progress bar stuck at 99% for hours.

Decided to enter DFU mode with the iPhone 11 Pro Max attached to my Mac via USB. iTunes open.

iTunes detected the restore mode, downloaded iOS13, wiped the phone, installed the OS from scratch.

Ran through the normal setup, restored from iCloud backup, this time only took maybe 5 minutes.

Up and running perfectly now. Just watching all my apps redownload.

Frustrating this didn't work out of the box but hope this helps someone.

Sep 22, 2019 12:25 AM in response to John Kane5

DFU restore saved me thank you so much!!!! Been at starting Friday at 900 am. Thank you thank you thank you

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phone is stuck on white screen with apple and progress bar all the way to the right, like it is finished.