iOS 13 audio cuts out

Yes Apple screwed up this update. Nothing but problems on my phone as well. Sound cuts in and out lol apps closed except music and cuts out every 30 seconds or so. Fix this update Apple admit you’re mistake.

Glad to see others are having issues...well, sort of. I keep having my music go silent but the song keeps playing. SO annoying since this is all music I bought through iTunes over the years. Fix this Apple!!!

I have the same issue with my IPhone 11Pro. It happened suddenly with no clear reason.

Restoring the phone is not a feasible solution. Apple always throws this at their customers and they don’t realize how much work and frustration is involved.

I will be listening to a song on iTunes (doesn’t make a difference if it’s off Apple Music or downloaded directly) and the song stops. I hit play and it doesn’t react. I can watch a YouTube and listen to Audible without issue.

Is this an ITunes issue? Everything is updated to latest versions so please don’t suggest that as a solution. I’ve turned off my phone and restarted.

thank you.

I have done everything. Including resetting my friggen phone. No matter what audio app that I am using, when I open or close other apps on my phone (Amazon most consistently) the audio cuts out for about 1 To 1 1/2 seconds. Been doing it for about two months now. I first thought it was the new Bluetooth speaker that I had almost sent back until I was listening to a podcast through the speakers on my phone and it happened again. I can guarantee that it will happen every time that I minimize the Amazon app after opening it and then again when I close the Amazon app. However it seems to do it randomly as well. I thought maybe because I had received a message of some sort but I have not been able to confirm that. W the French Toast?

Hello joeyc410,

Thanks for using the Apple Support Communities! I understand that you are having an issue with the audio dropping out on your iPhone while you are listening to music. I'm happy to help you find information.

First, I would recommend that you force quit the Music app and Restart your iPhone. These articles will walk you through these steps:

How to force an app to close on your iPhone, iPad, or iPod touch

Restart your iPhone, iPad, or iPod touch

If you are still having issues after reviewing the article, please let me know. Also, can you tell me if you are having the issue with the volume if you use a different set of headphones, or use the app use the Music app without headphone?

Have a great day!

Hello joeyc410,

Thank you for reaching back out to us regarding your audio issues.

Here are a few resources that can assist you:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

Restore your iPhone, iPad, or iPod touch from a backup

If you are still having issues after reviewing the articles, please contact Apple Support.

Have a great day!

Hello. There are quite a few step by step descriptions and videos posted on different web sites. You can simply Google "How to factory restore an Apple I- Phone 11 ( or 5 or 6 etc)" I am no technician so you should cross reference what follows with other sites. Here are the steps I followed -

1. On your iPhone go to Settings/General/Software Update to confirm you are running the latest version of iOS
2. Open I- Tunes, go to Help/Check for Updates to make sure you have the latest version
3. Stay on iTunes and connect your iPhone to your computer using a USB cable. After a few seconds iTunes should 'beep' and your iPhone will appear as a device icon listed on the left side of the home page. iTunes will automatically start to back up the iPhone data. You can follow progress of this step at the top, center, of the iTunes screen.
4. Once your backup is complete disconnect your iPhone from the computer
5. On your iPhone go to "Settings/your name/Find My...." and switch off "Find My iPhone" With older software you might need to use "Settings/your name/icloud/Find my …" search sequence
6. Connect your iPhone to the computer
7. iTunes will recognize and run a data back up as in step 3 above
8. Once the back up is complete, right click on the iPhone device icon in iTunes and select "Restore from backup" in the drop down menu.
9. Select "Restore iPhone" under the Software section of the next pop up screen
10. Confirm your choice to "Restore" when prompted on the next screen
11. That's it!! My phone took about 20 minutes to fully restore. I cannot remember if I was prompted to make any set up selections during the restore process. All of my files were saved and restored as before and the audio drop out issue completely resolved.

Same problem 2 different iphones.

Same problem in my car with Bluetooth.

Same problem with different Bluetooth headphones.

Same problem using the phones speaker - no bluetooth anything...

Same problem with ibook app and auable app.

Restarting does nothing!

Hundreds of restarts... power offs and restarts

The one and only thing that works for any real length of time is;

1. start playing audio
2. press the iphone power button to place in screen saver/power saver mode
3. press the power button again to bring up the 'mini' audio screen (with time / date and day)
4. keep it live (don't let it close) once it crashes - the mini screen will change to 'audio' as opposed to the audio title (song/book). press <play> repeatedly until it restarts. It will now play for some time - normally at least a 30 min.

I'm having the same issue and it only started after I did the update..

Not just my music on my Phone but also Apple Music and apps like Pandora.

I was using my headphones fine with no cuts.

The song stops and sound cuts and when it comes back its right where the song left off.

I have already quit apps and restarted my phone. I also tried 2 other sets of headphones and same problem.

This is iOS 13.1.2 update.

I have the same issue with a wired headphone and also after upgrading to 13.1.2. Happens on my podcast app, music app, and even on third party Mixcloud app.

And please... recommending that we restore the iPhone because of this is absurd. I would rather stop listening to music on my phone than to go through a day of restoration.

I am having the same issue. I don't want to have to revert back to factory settings just to fix this issue. This problem is catastrophic to me, it is making it extremely hard to access my only escape to any mental health issues I have. Music is just about my only coping mechanism and now it is difficult to even listen to music on my phone because of the audio cutting and jumping. My volume buttons are also not working. I have tried all methods of changing the volume and it is no longer virtually instantaneous and now randomly changes the volume a significant amount of time later. I have tried restarting my phone multiple times and closing the apps multiple times and that has not worked. I do not want to have to take a day restore factory settings and then re-download everything. Surely this issue can be fixed easily in a small bug update?

I’m glad to finally find others having this issue. Yes, indeed, it started with the update. I have had the sound cut out on Apple Music as well as Spotify, Calm Radio, Primephonic and Idagio. They all started to act up after the update. The sound stops. Sometimes it restarts on its own. Sometimes I have to force close the app and start over, but I lose my place and end up hearing repeats of songs I just heard. I have faith that Apple will correct this. The only question is how long are we going to have to deal with this?

Is this similar. Upgraded to 13.3 by accident. Now when I record video the sound starts off fine then drops so you can barely hear it. Took the recording offline onto computer, same problem, so obviously microphone or software???? Anyone have a solution.

Hello Apple? I paid for a phone to be able to watch videos and listen to music on and can't do either because your update broke it :) Maybe lets check that we don't break anything before we try to "improve" things for people hm? It's 100% the update, I have friends having this problem too. Apple really showing how they're tanking as a company lol and none of the customer reps are even replying with helpful solutions haha they just say to factory reset it and then what when it breaks again? :) factory reset then too? Genius really Apple.