iPhone 11 Pro getting HOT

Just received my iPhone 11 Pro and after a few minutes of light use, the back and sides heat up to where I can barely hold the phone. Any ideas?

iPhone

Posted on Sep 20, 2019 7:12 PM

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Posted on Sep 29, 2019 12:41 PM

I have read through all posts and want to offer my 2 cents

My iphone 11 pro was normal until I started using the keynote app. It heated up real fast to a point that it is uncomfortably hot (within 1 min). Whenever I switch to other apps, the phone starts to cool. If I switch keynote on, phone starts cooking again. That’s obviously very weird, then I found this thread.

So following the discussion, I made sure my iOS is up to date on 13.1.1. Then I checked my “battery” tab in the settings, 10 min of using keynote consumed 15% battery, while the whole day of using other apps only make up 85%. Keynote is essential to me in my job, so deleting it is not an option. I also didn’t want to “reset all settings”. Instead, I closed settings>general>background app refresh. That totally fixed the problem


To sum up, here is what you can do if your phone is heating up abnormally

  1. make sure it’s running the latest iOS
  2. check which app consumed the most energy under settings>battery>battery usage by app, delete the problematic app if it’s not essential
  3. close the “background refresh” of that app (check other battery saving tips online, it could be other tricks)
  4. if none of the above worked, reset all setting (settings>general>reset>reset all settings)
  5. still no luck, contact apple for replacement




[Edited by Moderator]

373 replies

Nov 5, 2019 5:02 AM in response to j0nj0nn

Yeah this is happening to me as well. When the phone gets hot it also stops charging. It's intermittent and doesn't happen every time it's plugged it. When it gets hot it's hot from the top of the phone to the bottom. And it's not like it's getting hot from adding a whole bunch of battery life quickly. Today it got really hot over 1/2 hour and only added 2% to the battery.


Not quite painful to touch but almost and extending the full length and width of the phone.


This feels like a problem. How do we get an answer?

Nov 9, 2019 7:10 AM in response to j0nj0nn

I have just upgraded to IOS 13.2 and now my phone is overheating. Wasn’t doing it before. Really disappointed with all the bugs in this new iPhone 11. Really don’t expect such basic problems after years of running and improving IOS. Really, really disappointing. Just running sudoku app for about 10 seconds and my phone overheats.

Nov 14, 2019 12:08 PM in response to j0nj0nn

Just received also my iPhone 11 Pro and after a few minutes of light use, the back start to get hot, I don’t want to be disappointed because it’s a lot of money. And spending money for the phone you think you deserve seems like it’s not worth the wait and the price. I’m a iPhone user since I had my first IPhone 2011 til I have this iPhone 11 Pro I thought I will be satisfied but now I’m getting disappointed, I waited my order 2 months, and this is my surprise.

Nov 20, 2019 11:10 AM in response to j0nj0nn

1 week after my friend got his iphone 11 pro max, it overheated while he was watching netflix. after 1 hour, the phone shut down and it would not cool down or turn on. the whole phone was burning hot. after 3 hours, it would still not cool down and we tried turning on the phone again in which it failed again... he brought it to the apple store and they could not turn it on either. Today i was trying to take photos with my phone (also 11 pro max) and the camera part started heating up a little (feels warm). my phone constantly warms up so fast and i got my phone last month. my battery health is at 99% already from just yesterday using my phone for less than 10 minutes of it heating up. why is the battery health 99%?? I literally just got this phone late October. Keep in mind i never charge overnight and i don't use my phone when it is charging. The 11 pro max battery is so sensitive and not as good as apple said it would be. My battery goes down so fast compared to 2 weeks ago. I see problems with this phone since the 2nd week i got it.

Dec 1, 2019 1:37 PM in response to j0nj0nn

My iPhone 11 Pro has also been overheating lately. It’s not hot to the point that I can’t use it, but it doesn’t feel comfortable for my hands/fingers. I recently took my phone to the Apple store and they ran tests and said that’s it’s normal. Unless your phone pops up the message saying too hot to use they aren’t going to replace or do anything about it

Dec 5, 2019 9:07 AM in response to j0nj0nn

I too have faced same issue It gets abnormally heated at back panel below camera. Even in winter season with i light usage like browsing web, capturing 2-3 pictures, using WhatsApp or any app weather 3rd party or apple ones.


few days back i face another issue my phone get way to hot and it stopped apps to run in background whatever app i opened it had to refresh.


i contacted apple support with the issue they asked me to get it restored i did all necessary step still facing same issue.

Dec 22, 2019 6:05 PM in response to j0nj0nn

I just got the 11 Pro yesterday and I seriously don’t like this phone. It gets HOT! I removed it from the case and it didn’t help. I’m also having issues with apps running incredibly slow as well as freezing up. I purchased the pro for the better camera. It was a ridiculous price to pay for a phone that is giving off this much heat and runs this slowly. I will be going back to the Apple store. My 6s that I had up until yesterday was better. This is not acceptable.

Dec 23, 2019 2:58 PM in response to j0nj0nn

Dec 23 2019 I just got my new iPhone 11Pro last evening as an early Christmas gift from my son John . His twin, my son James and I transferred all my info from my iPhone 8 to this 11Pro this morning ( with Apple’s help). My iPhone 11Pro’s back has been really hot and still is very hot to the touch even hours after the transfer . I worry .

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iPhone 11 Pro getting HOT

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