Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Playlist Art on iPhone after IOS 13

Hello,


Is anyone else encountering the issue of playlist art not showing the correct album art on the iPhone after updating to IOS 13? Yesterday, I updated my old iPhone X to the new IOS and it messed up the album art on my playlists on my iPhone. I just purchased the iPhone 11 Pro today and I was hoping would the issue wouldn’t be there but it still persists. In fact, it seems to randomly select a covert art for a playlist each time I open the music app. However, when I click on the actually playlist the correct album art is there. I know this is minor issue for some, but it is annoying the crap out of me right now lol.


I’m old school in that I manage all of my music via iTunes on windows and I don’t use the cloud at all. I just prefer to do it this way because I have a ton of music that I imported years ago via CD from back in my high school days. Anyone encountering this issue currently? I’ve tried re-syncing all of the music on my phone several times, uninstalling iTunes on my pc and reinstalling it, and cleaning the cache. I’ve had this happen in the past but can’t remember what I did to fix it. The album art is correct on my pc, and correct once I select a playlist on my phone. It’s just wrong when I’m looking at all of my playlists on my phone.


Best,

iPhone X

Posted on Sep 20, 2019 8:04 PM

Reply
Question marked as Best reply

Posted on Sep 21, 2019 6:27 AM

I upgraded to 13 and experienced the same. So typically frustrating. My playlist artwork is all corrupted. I can no longer select my playlist at a glance. I think I will have to delete all music on my phone and resync. PIA as I have over 8,000 songs on my phone.

Similar questions

382 replies

Oct 9, 2019 10:44 AM in response to Crazy4Motorbikes

Interesting turn of events,... So, I decided to take a risk and update from Mojave to Catalina on my Mac Mini in my room that I sync my music to my iOS devices.... I opened Apple Music (which is replacing iTunes) and all my album art is gone, HOWEVER, there is a status that states "Accessing Artwork". I went into the preferences and look at this screen shot.... I am assuming that if you uncheck this, you can then manage your own album art.... So, here is the bad news, you can't sync your iOS device with Apple Music.... at least, not directly. For the low low price of $25/year, you can store your music on iCloud and stream your music onto your devices. Which probably works fantastically when you are on the subway!!! It sounds like Apple really wants you to buy Apple Music, instead of holding your own music. If you are on a PC, in order to access this, you need to download the latest version of iTunes... I would assume that on the PC front, they will eventually kill off iTunes and make Apple Music for PC...... so, this is very saddening news. It sounds like the best solution is to go android with a half decent music player app unless you want to subscribe to Apple Music....

Oct 9, 2019 7:18 PM in response to xrobm

PROBLEM SOLVED!!!!!!!!!! *****You can Ignore the post I made about the iTunes syncing with iCloud and having to stream your music, as I have found an old school way to sync your devices****


OK, so here is what is going on. The new music app relies on pulling the album art automatically.... However, you can turn this off in the settings of the new music. app. So, if you update to Catalina, you will get the new music app. When you open it, at the bottom left, you will see the album art syncing.... WAIT until that is done, or you millrun into the same problem, connect your iOS device and trust the computer. On a Mac, your iOS device will show up on the sidebar in any Finder window, elect it and then press sync on the bottom right....


From the music app, it will show up on the left side bar and you can right click and press sync....



Now, from a PC... (I am speculating/assuming here based on what I have read, what I found out on the Mac side, and my IT knowledge). you have to download the latest version of iTunes, and then open it and let the album art sync and AFTER THAT IS DONE... then sync your iOS device as normal.


Now for both PC and Mac, even if you want to manually manage your album art, I would let it download the album art, what I have found is that if it can't find album art for unknown music, it will randomly pick one. However, after it does that, you can drag the correct album art and it will overwrite the wrong art. Once you are done, you can sync your iOS device and all the album art will be corrected

Nov 5, 2019 4:44 AM in response to lba55

My iPhone 7 died a week after the iPhone 11 release date. The artwork was all messed up on my 7 when I purchased the new phone. I posted this before but Apple took down at least one of my posts. Have no idea why. Anyway I had to start over. I did the old “drag and drop” of each playlist one by one. I edited the main artwork for each playlist after they were successfully on my phone and the iTunes phone playlists. It worked for me. I took screenshots of artwork off the Discogs site and have had no problems. All 400 plus playlists have the correct artwork. My playlists are cd’s, iTUNES music, a mix of both etc. I gave up on the Syncing of playlists when I had my 7. An Apple supervisor answered yes to me on the phone when I asked if “drag and drop” would work for the ios13. Just don’t add too many songs at once was all she said. The only issue I had was with just one song I purchased off iTunes. It wouldn’t show up in “Music” on the iPhone side of iTunes but eventually I got it in. Time consuming, yes. Worth the time, yes. I’m retired so time wasn’t an issue like it would be for anyone working.

Dec 19, 2019 5:31 AM in response to tracyfromwinter park

I posted this a couple times but it does take some time. I had to get a new phone soon after this issue. I change the playlist artwork through Amazon or Discogs screen shots similar to the way Apple mentioned to you but go into my photos. I haven’t had any problems since. I have the iPhone 11Pro Max. Don’t know if that makes a difference. I use Windows iTunes though. After I put a playlist on my phone I edit the playlist artwork right away. I have about 400 playlists. Still have to add at least 50-100 more. I’m not sure how many playlists I gad on my iPhone 7.

Jan 28, 2020 6:40 PM in response to Robertl594

I hate to laugh but, lol, because I’ve done this at least five times. The other times my 11 Pro decided to delete all my music at random. I only read the first couple replies but I imagine we’re all experiencing similar frustrations. One of the worst parts about it is not being able to back up our music/playlists. Since the removal of iTunes I’ve had to drag selected music to my iPhone in the finder and then manually add all the songs to whatever playlist I wanted. Talk about time consuming. The biggest problem I have with iTunes being removed is not being able to manage your playlists through my MacBook. My phone has been selectively removing album art from any music I transfer. Regardless of whether purchased from iTunes, or from cds and mixtapes which was never an issue before. I took a screenshot of what I’m listening to now to show an idea.


*Also does anyone know how to see what playlist you’re currently listening to. I tried going through and figuring it out by the songs in it but I’d rather not spend 5 hours looking lol thanks

Sep 21, 2019 10:24 AM in response to duane298

I really hope this resolves itself in a future update because like Robert said I can no longer pick my playlists at a glance anymore. I have to read each title individually and my library is huge 11,000 plus songs on my phone. My library is comprised of music from cds and music I purchased from iTunes over the years. The last thing I haven’t tried, is to reset my phone altogether. However, I’m fearful of going that far and it not fixing anything.

Sep 21, 2019 12:13 PM in response to Robertl594

It’s bad. No luck here. I might try the old drag and drop when I get the new phone if it’s not resolved by then. Will take a long time but if this is still an issue I’ll start over with that. What a ridiculous bug. They make it harder for Windows users every year. They want everyone to get Apple Music. Not happening. My music collection including purchased iTunes albums/songs is huge.

Sep 21, 2019 8:53 PM in response to jlj90

@jlj90


I couldn’t have explained it any better myself.


Before doing something drastic like deleting the whole library, I tried deleting just one playlist and re-syncing ... no deal.


Maybe iOS 13.1 will fix it ... but seeing how it’s been moved up a week to September 24, I doubt the Developers have had a chance to address it.

Sep 22, 2019 9:26 AM in response to jlj90

Hi all, I've got the same problem on my iphone and wife's phone as well. randomly album artwork is being changed everytime. playlist , songs all correct but artworks are really corrupted seriously. we all need to wait for 13.1 patch and i believe it'll be fixed aftrer the patch released. typical new ios bugs everytime happens im used of struggling those bugs it doesnt bother me anymoree :) all i need to do is just wait a few days.. but yes its shame on dev team maybe they should have done more agressively test before they release it


Sep 22, 2019 11:42 AM in response to erkan225

Let’s just hope that you are correct. Very disappointing and time consuming. They destroy the efforts of tons of irreplaceable time spent. They are supposed to enhance our life’s, not challenge us more. It’s times like times like these that I consider moving to the other platform. If I have to redo, may as well start over somewhere else. Tired and frustrated.

Sep 22, 2019 12:46 PM in response to jlj90

Yeah, here’s to hoping it’s worked out during the next IOS update. It’s definitely a really annoying bug and there seems to be no easy way to correct it from our end. So for now, I guess we wait and see. I’m not a huge user of my Apple Music subscription and only have it to listen to artists from back in the day or artists that I’m not huge fans of. I lean on my own library very heavily.

Sep 23, 2019 2:04 PM in response to jlj90

I found a workaround that did the trick for me, but it's slightly labor-intensive, and not the same thumbnail as you had before. Assign each playlist it's own thumbnail. Tap the playlist thumbnail in Itunes, and you'll be prompted to save an image of your choice. I used album covers or pictures I found on Google Images, and saved to my PC. I added my own text to some of them, using MS Paint. I changed the thumbnails on iTunes in my computer, synced with my phone, and no more incorrect, shifting images.


I have iPhone SE with iOS 13, and iTunes on Windows 10, and, like you, I create/edit playlists in iTunes, then sync my phone. However, before syncing, I noticed that the playlists in my phone had the option to upload a different thumbnail by tapping the existing thumbnail on the phone itself, so that's probably another thing to try for those who don't sync with iTunes. I'm actually happier now in a way, because I got to choose my own thumbnails instead of the default, so a happy accident.

Playlist Art on iPhone after IOS 13

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.