Get "Paired Apple watch is not responding" message. Message suggests putting watch on charger (it is there!), making sure Airplane mode is not enabled (it isn't) and reconnecting watch and phone (I have). Have uninstalled and reinstalled Audible, etc., etc. Nothing seems to work. Watch indicates that it is connected to the phone and other things work okay.
Apple Watch
I got this message back from Tech Support:
Hello Judith,
Thank you for contacting Audible. My name is Gustavo I am Tier 3 Technical Support Lead assigned to your escalation regarding your Apple Watch not syncing with the Audible app. I apologize for any inconvenience this has caused you.
• Both the paired Apple iPhone and Apple Watch are in proximity and both connected to their chargers as the syncing process requires 50% or more of charge
• Both iPhone and Watch are connected to the same wireless network
Note: If the wireless router supports dual-band and if the iPhone is connected to a 5G Wi-Fi network, proceed to change it to the 2.4G network to match the Watch's connection. Avoid attempting to sync content while connected to a public Wi-Fi network (like Starbucks) or restricted networks.
• The OS versions on both devices are up-to-date
Apple iPhone: iOS 13
Watch OS: 6
Audible app version: 3.10.3
• Disconnect any Bluetooth headsets from the iPhone's Settings section
• If the content to sync has a large file size, it may be best to start the syncing process in the evening so it is done overnight and also, download the audiobook in parts instead of single file. Sync one file/content at a time.
If the issue persists, perform the following steps:
Watch:
1. Press the Digital Crown to go to the Home screen and view your app list.
Note: If your app list is in List View, press firmly on the display to change it back to Grid View. You cannot delete apps in List View.
2. Lightly press and hold an app icon until it goes dark and begins to wiggle.
3. Swipe around the screen to find Audible then tap it.
4. Tap Delete App.
5. Press the Digital Crown to exit Edit mode and turn off Apple Watch.
iPhone:
1. Cancel any pending downloads by choosing Device from My Library, swiping the respective titles from right to left then tapping Remove from Device.
If you cannot sign in, tap Try App from the Amazon login screen to access the application.
2. Tap Profile (silhouette icon in the top left) -or- More, then tap Settings.
3. Scroll to the bottom, tap and hold one finger for 10 to 15 seconds on the Audible version until you get a 'Reset Sign In' prompt.
4. Tap Sign Out in the prompt then tap Sign Out in the top right corner.
5. Tap the Home button twice to view running apps then swipe each app upwards to force close them.
6. Press and hold the Top (or Side) button until the slider appears then drag the slider to turn off the device.
7. Press and hold the Top (or Side) button again until you see the Apple logo to restart.
8. Once back on, turn off Bluetooth by tapping Settings > Bluetooth and toggle the option off.
9. Turn on Apple Watch.
10. Make sure iPhone and Watch are next to each other for better syncing.
11. Launch Watch on iPhone then tap "My Watch."
12. Under Available Apps, tap Install next to Audible.
13. Once Audible is installed on Apple Watch, launch Audible on the iPhone, sign in then tap Device.
14. If the title is already downloaded, tap the overflow menu button (3 horizontal dots next to the downloaded title) and select "Sync to Apple Watch." If not, download the title in full from Cloud first.
15. Verify that the content is now syncing. Once synced, verify that it plays without incident.
If you encounter the alert message "Paired Apple Watch is not responding" that appears when transferring a book, this is expected if there is no transfer progress within 40 seconds to 80 seconds; if the file transfer resumes the app will automatically dismiss the alert. Also, if both devices are connected to the same Wi-Fi network while syncing your audiobooks, exit the Audible app and disable Bluetooth from the Settings app. This will force audiobooks to sync over the Wi-Fi network, which is usually faster than Bluetooth syncing (depending on your network speed).
I appreciate your patience and understanding regarding this matter. If you have any questions, please do no hesitate to reply to this email.
Have a great day!
I had already tried all those things and none had previously worked. But thought I'd post their response in case anyone else still having issues. As I mentioned above, a book eventually downloaded to my phone although it took longer than previously.
I've tried everything here without success. I can't even get past "Preparing your content." It literally is just stuck on "0%". Same story with the Apple Watch 4 and 5 both. Reflects extremely poorly on Audible!!!
Yes I have the same problem. The audible books on my iPhone XS do not sync anymore with my Apple Watch series 4 since I did the recent update on iPhone XS and apple watch. I would love to continue using Audible on Apple Watch. Please help
It appears that "maybe" the issue is resolved for me. I had a book on my Watch this morning, listened to it with no problems. Then a couple of hours later it was gone from my Watch. I refreshed my Audible App on both my phone (XS running IOS 13.1) and Watch and attempted to download the book to my watch. I had to download the book to my phone first (didn't give me the option to "sync to watch" until I had it downloaded to phone). But then it synced with no problem. And I've been listening to it with no problem. Hoping it continues to work reliably.
Dear HansonLiu,
thank you:) yes that does work! It even worked within under an hour. It seems to run its course in the background anyway. Great!
now I can listen to my audiobooks from the watch again! It’s not visually reassuring to have to ignore the error messages, but it works and that’s the most important thing!:)
Have a nice day
This works! Seems that the app is somehow not recognising that the audio book is being synchronised. Once it is done although no progress was recognised, the book is finally synchronised to the watch which took about 10-15 minutes. The message disappeared and it was done. Just give it some time...
Same problem here... This is ridiculous. Audible has never worked well on the Apple Watch and now it’s just broken. I’m seriously wondering if Amazon lack the resources to make a good app or is Apple trying to get people to use their version of audiobooks. I originally got this watch to rock out at the gym without my phone... but NOPE Spotify not supported. I refuse to sign up for Apple Music so now only listen to Audible at the gym... which is no longer an option either. Guess I should just quit working out out and all problems solved!
I started synchronizing and then switched off bluetooth while the watch and iPhone are connected to the same wifi. It took some time without any reaction (just displaying the "error message" - which is no error but just a hint). In the background the book was copied to the watch anyway. Finally the message disappeared and the book was synchronized.
With IOS 13.1.3 it’s worth for me, now the syncs doesn’t even start but is “in hold/waiting” (as I use the app in French I’m not sure how it is named in English).
Anybody with the same problem (and a solution ?) ?
I don’t even try to contact Audible support as it seems to me that or they didn’t care I they are unable to help meaningfully.
UPDATE: after being able to sync the books it disappears from the watch again occasionally. The sync of the position of the book on iPhone and watch is also not working correctly. This is all crap! Contact Audible support as Apple will not help you, as this is a 3rd-party-app...
Disconnecting the bluetooth connection between my iPhone and Apple Watch (both of which are on my home WiFi network) seems to have done the trick. I'm transferring a large audiobook; it's not a fast transfer; I imagine that file size is the delaying factor.
I am also facing the same issue since upgrade to latest IOS.
However, as per one of the post I kept ignoring the popup and at the end files are synced. Still needs to test that watch works without iPhone or not.
Having the same issue. Today I upgraded my iPhone X to an XI Pro Max and have the same issue with the audible app on the iPhone no longer communicating with the apple watch.
"Paired Apple Watch is not responding"
Very irritating issue and long overdue for fixing given the age of this thread. I run daily and the functionality of audible on the apple watch is of high importance to me. Again, irritating AF.
I have had the same issue. I have Apple Watch 4 and iPhone 11 with 13.1.3. I have noticed however despite the non-syncing message if I just dismiss the message (repeatedly) and let the process continue, the book will eventually show up on the watch. Hope this is helpful.
Disable bluetooth on the iPhone before syncing. Be on the same wi-fi.
I was having the same issue and it has been frustrating. Once the bluetooth is disabled the iPhone syncs through the common wi-fi and it is faster.
I updated my phone and my audible no longer syncs. After weeks of back and forth I have been told it’s a software problem and I have to wait for it to hopefully be fixed with future app updates. Absolute pain
Issue with syncing Audible from iPhone to Apple Watch since updating to IOS 13 and Watch 6
