Cannnot restore DEP managed iPhone XR devices from Apple Configurator 2 (updated to ver 2.10) which the devices have been unassigned from Apple Business Program since iOS 13 released. Once I process restore process, got the error message "(AMRestoreErrorDomain error 10 - Failed to handle message type StatusMsg) [AMRestoreErrorDomain - 0xA (10)".
Is there any solution how to restore unassigned DEP managed iPhone XR devices?
iPhone XR
Here is the "unofficial" work around for the issue I got from Apple.
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We found the underlying issue while onsite at All Covered today. The Mac needs the
newer frameworks installed.
Apple
Configurator 2 Restore Issues with iPad OS 13.1
MacOS
10.14.6 includes the Mobile Device Framework version 988.266.4. iOS 13.1 and
iPad OS 13.1 requires the Mac have Mobile Device Framework 1190.9.1 to restore
or update the device properly. To update the framework you need to plug in an
iOS 13.1 or iPadOS 13.1 device to the Mac to start the update to the newer version.
running Apple Configurator 2. Use a direct connection to the Mac, not a
connection through a hub.
2. Click install to update the frameworks for the Mac. This will take between 1-2
minutes. iTunes and Apple Configurator 2 will quit as part of the process.
3. When complete check that the Mobile Device Framework is updated in either
System Information or Apple Configurator 2 (About Apple Configurator).
Same issue. I have now 5 unusable iPad Air 2 which are urgently needed.
Adding to the pile. A fix would be appreciated.
Please and thank you
I have the same problem.
Thank heavens for Dan figuring it out and posting a workaround first! Saved me a huge headache. Thank you!
good catch!
I had this problem, too, but your solution did it. Thanks so much!
I experienced the same error under the same conditions. I followed @dan-hamilton 's suggestion and that worked.
Thanks
This worked perfectly, thanks.
Same issue : I was trying to upgrade iPhone SE with iOS 12.4.1 using AC2 - error "AMRestoreErrorDomain error 10".
Now I'm trying to restore it via iTunes
Dan,
This worked beautifully. Thank you for sharing.
Failed to restore iPhone XR since iOS 13 released
