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iPhone 11 - Siri not working with bluetooth helmet

I upgraded from an iPhone 8 to the iPhone 11 Pro, and now Siri does not work anymore when being activated via the "voice command" button on my helmet's bluetooth headset.


Specifically - when I activate Siri using the headset, Siri gets activated correctly and asks "What can I help you with". But when I ask her anything (ex. "what time is it"), she first says "just a moment", then "hold the line please", eventually erroring out with a "Sorry, I'm having trouble with the connection. Please try again in a moment".


If instead, still with the helmet on, I activate Siri by tapping the Siri button on the phone, and then issue the "what time is it" command, she answers immediately.


I also tested with the first version of the AirPods, and Siri activates and responds just fine with those.


The phone is not in driving mode. It's using WiFi and the router is 3ft behind me. The issue is thus not a connection issue, but simply a nice big bug related to bluetooth.


I never had this problem with previous iPhone models. Is anyone experiencing similar issues?


A video showing the symptom is here:

https://logsat.box.com/s/f1970rnts64gs9c4lrzam5dkdn4968nb


Phone: IPhone 11 Pro

Headset - Sena 10c



iPhone 11 Pro

Posted on Sep 23, 2019 12:22 PM

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Question marked as Best reply

Posted on Sep 23, 2019 1:02 PM

There's a possibility that the helmet is not compatible with the iPhone 11 series or possibly iOS 13. You'll want to check with them to see if there's a firmware update. Also, you could try completely forgetting the helmet in your Bluetooth settings on the phone and setting it up as a new device.

Similar questions

57 replies

Mar 1, 2020 1:41 PM in response to isaac86hatch

Same problem here. It won’t work with multiple earpieces and also with my car over Bluetooth. The odd thing is that if I use the home button to start Siri then it works over Bluetooth just fine, but if I try the “voice command” button of earpieces or car my phone will simply beep and the beep again, like when you wait too much to talk after starting Siri.

it definitely isn’t a firmware software since they all worked fine until the last iOS update!!

Mar 13, 2020 5:29 AM in response to ik8sqi

Same issue with Cardo freedom4+. Has been working fine now simply ignores the voice request for Siri and yesterday has started to ignore the button to activate it from the helmet bluetooth. Also Siri has been very temperamental with working anyhow - using OS13.3.1, (latest update to the freedom4+ btw). This also via the AirPods (2nd Gen) and these are a replacement too.

I too Have had to reset to factory settings the bluetooth equipment deleted it from the iPhone and added it as new and I despair at Siri these days.

Is this just a glitch or is there more issues with Siri and iPhone 11 with OS13...?

Hugs and gratitude people :)

Mar 13, 2020 2:21 PM in response to daren171

It’s not just iPhone 11. It’s any iPhone that has iOS 13. I have an iPhone 7 that I keep as a backup. This phone worked flawlessly. I wanted to see if it was my phone so I updated it, and it stared doing the Same thing. I bought an iPhone 8 new and it did the same thing too. All 3 phones had the same problem.

Apr 13, 2020 7:50 AM in response to DRoush

If there is a bug in the software. No one will ever tell you. If you call Tech Support, they will have you restore the phone from iTunes, delete that then restore the phone as new, etc. you will be put through a series of hopefuls that will do nothing but will eventually make you give up. The person who posted under you stated that they will skip any other suggestions. That’s what I have done. It seems all we can do it wait for a fix in future iOS updates. Again; if there is a bug, Apple is never going to admit it. Not even to their tech support.

May 24, 2020 6:55 PM in response to jfb13

Just to say that I have the same problem with the SMH-10H-fm - worse still, since the last update 13.4.1 the bluetooth does not even detect my helmet anymore which always worked very well before. I installed the latest Sena updates as well, so the problem really comes from Apple. I don't understand how they can drop people like that. Sorry for my English, it is a translation...

iPhone 11 - Siri not working with bluetooth helmet

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