Level 1

14 points

iPhone 11 - Siri not working with bluetooth helmet

I upgraded from an iPhone 8 to the iPhone 11 Pro, and now Siri does not work anymore when being activated via the "voice command" button on my helmet's bluetooth headset.

Specifically - when I activate Siri using the headset, Siri gets activated correctly and asks "What can I help you with". But when I ask her anything (ex. "what time is it"), she first says "just a moment", then "hold the line please", eventually erroring out with a "Sorry, I'm having trouble with the connection. Please try again in a moment".

If instead, still with the helmet on, I activate Siri by tapping the Siri button on the phone, and then issue the "what time is it" command, she answers immediately.

I also tested with the first version of the AirPods, and Siri activates and responds just fine with those.

The phone is not in driving mode. It's using WiFi and the router is 3ft behind me. The issue is thus not a connection issue, but simply a nice big bug related to bluetooth.

I never had this problem with previous iPhone models. Is anyone experiencing similar issues?

A video showing the symptom is here:

https://logsat.box.com/s/f1970rnts64gs9c4lrzam5dkdn4968nb

Phone: IPhone 11 Pro

Headset - Sena 10c

iPhone 11 Pro

Posted on Sep 23, 2019 12:22 PM

Top-ranking reply

ik8sqi Author

Level 1

14 points

Posted on Sep 23, 2019 5:51 PM

Thanks - both an iPhone 8 and another 11 Pro worked (both iOS 13), so I kept insisting with troubleshooting. While rebooting the phone using the "usual" slider didn't help, I eventually tried using the "Settings - General - Shutdown" command and then turning it back on. This method of rebooting it was what eventually fixed the issue.

Odd...!

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57 replies

Apr 30, 2020 2:55 PM in response to OKCTec

Just want add my name to the list. Have tried all methods I could find to make Siri work on my smh10, results were very temporary. Currently on IOS 13.4, no luck. Siri comes on then immediately shuts off.

Jun 24, 2020 4:07 AM in response to ik8sqi

Oh so it's not just me! My old SMH-10, which I figured was the issue does the whole Siri beep like it's activated and immediately close thing. It really sucks when you want to play specific music or make a phone call.

Sep 26, 2019 9:55 AM in response to ik8sqi

Tried this shutdown option but no good on my Freecom 2 :(

Still waiting for an answer from the vendor!

Nov 18, 2019 8:16 AM in response to ik8sqi

I am having that exact same problem with Bluetooth earpieces. Multiple types of earpieces. Have not been able to figure out a fix. Looking for a little help on this one also.

Thank you!

anypats

Level 7

21,465 points

Nov 21, 2019 6:45 PM in response to user001976

If I knew then what I know now I wouldn’t have posted it but unfortunately there isn’t a way to delete it. I’m not employed by Apple and I’m just a user like yourself.

dan69v

Level 1

4 points

Nov 22, 2019 4:48 AM in response to paulo.grego

I'm on the latest 13.2.3, it worked because the phone rebooted but has stopped working again.

m.p.b.

Level 1

4 points

Dec 15, 2019 10:03 PM in response to SupraTT

Installing 13.3 did not fix here, but slighty different behavior. Screen doesnt turn black, I just hear the initial beep and nothing happens on the screen.

Dec 31, 2019 12:57 PM in response to SupraTT

I am having exact same problem described. above. It worked briefly after resetting and then came back. Has anyone with Apple come up with any solutions??????

Eric-gah

Level 1

4 points

Feb 27, 2020 2:53 PM in response to isaac86hatch

agree. 13.3.1 brings even less visual feedback and just some beeps but no Siri! Using wireless earbuds to test this. Hopeless.

Jun 2, 2020 1:05 PM in response to ik8sqi

Same problem with a Sena-N-Com 901. IPhone 8 IOS 13.5

When I activate Siri with the call button, I hear the beeps in the same second. Can't ask Siri anything.

Jan 23, 2020 6:56 PM in response to KGTDocTaylor

I'm so happy to see other users are having this issue. It bugged me so badly months ago but there was no info online. Heres what i did that seemed to work

Unpair your headset
Hard reboot the phone (volume up, volume down, hole power button till the phone reboots on its own, don't use the slider)
pair your helmet again

From what I can tell the issue has something to do with applying an iOS update so you need to re-pair your bluetooth devices afterwards to ensure functionality.

O_Spring

Level 1

4 points

Mar 2, 2020 12:19 AM in response to Matteo-bs

Il can confirm I have also the same problem with my car Bluetooth receiver. And a restart of the iPhone solve briefly the problem.

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iPhone 11 - Siri not working with bluetooth helmet