contacts no longer sync with BMW iDrive IOS13

I updated my iPhone 6s to IOS 13 and now my BMW iDrive can't access the contacts. Anyone know what's going on?

iPhone 6s

Posted on Sep 23, 2019 12:55 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 23, 2019 5:12 AM

Same issue here. I work for a BMW dealer as a Genius. 2018 640GT, iPhone XS; iOS 13.1.3. Contact loading is inconsistent when starting the vehicle. Temp workaround: Try going to Manage Mobile Devices>Disconnect (not delete) device; then “reconnect”. That seems to reload the contacts properly MOST of the time. iOS 13 caused it. Remains to be seen whether Apple will correct, or whether a BMW iDrive update will come along. IF you have a pre 2019 vehicle, (not iDrive 7) You can go to BMW.com/update to see if there’s a software update is available for your vehicle. So far, there’s nothing new that I see, however. iDrive 7 go to Apps>push the option button>update apps and services. But again, I don’t believe there’s a fix as of now. BTW, If you’re using Apple CarPlay, everything works fine.

57 replies

Oct 1, 2019 6:21 AM in response to ChrisJ4203

To eliminate the number of contacts being the problem, I took all my exchange contacts off the phone leaving only the contacts on the phone (saved in iCloud). That is a total of 286 contacts which seems to be a modest number. I then turned on the car, and counted (manually) the number of contacts in the car contacts file. Only 106 transferred. Some letters of the alphabet were missing entirely and others had a partial list of my contacts under that letter of the alphabet. Turning off the car and turning it back on after a period of time always gives me a different list of contacts that are downloaded. I am on IOS 13.1.2 which does nothing to resolve this problem.


Is it possible that in IOS 13 not all contacts are actually stored on the phone (some remaining in iCloud until needed) and only those actually on the phone are transferring? I am grasping here. Is anyone aware of any other make of car affected by this problem?

Sep 30, 2019 12:38 AM in response to ChrisJ4203

Strange that people suddenly start to look for reasons other than iOS 13 why it fails.


This always worked fine before iOS 13 and the number of contacts didn't change. If this would be a restriction I would also expect that it stops at a certain contact... and doesn't show random contacts like it does now.


This clearly is a bug introduced with iOS 13 so can someone at Apple have a look at this… this is really annoying !

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

contacts no longer sync with BMW iDrive IOS13

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.