Uninstalled Apps data use

I’ve had back and forth with Apple support and 13.3 seems to have made things better as I haven’t gone through data like last week. Apparently there is some information that support wants to share with me, but we haven’t been able to cross paths since Thursday. System services is definitely using way more than it should.

Interesting...i just looked again at mine....my software is up to date at 13.3. Still looks as if most my data coming from from uninstalled apps. Now I just got phone yesterday....my numbers are current period 511, uninstalled apps 210, system services 113MB. This is iPhone 11. On my 8 I was blowing thru several GB every few days in uninstalled apps. I’m so confused as to why some of us are having this extremely frustrating issue and others aren’t. If anyone, gets any help at all with Apple, I’d love to know how to fix this. As of yet, Apple support has been zero help to me.

Wow....same here....i actually disabled as much Siri stuff as phone would allow! I never use Siri anyway, but noticed the same....that was a high percentage of my battery use. I had iPhone 8 and did everything apple support suggested (have spent hours on phone with them as well as in store visits). No solutions! Upgraded to iPhone 11.....same issues with new phone, new SIM card, and set up brand new not using backup. Ended up returning new phone. Back to iPhone 8. Once again, did factory reset.....added no apps whatsoever....guess what....uninstalled apps still using my data! WTH! When is apple going to recognize this is a problem and fix it! I was told my case would be sent to engineers; however, they ran diagnostic and told me my phone was “just fine” so they will not send onto engineers. Have to to say I’m extremely disappointed with Apple at this point!

Has anyone heard any more on this?

my wife and I had been having the same problems being described here.

iPhone XS and 8, both on iOS 13.3.

I have been though diagnostics with someone from Apple, and it’s been sent to engineers over a week ago, but not heard anything back as of yet.

I’m still experiencing this and it has been almost 5 weeks having an open issue with Apple. Currently sitting at 79MB under Uninstalled Apps since Dec 20th which is a huge decrease to the 4.5 GB used in 1 week when this was first an extreme issue. The support person has me updated every so often after logs were taken, to indicate that no update is available from Apple engineering. Next follow up call is scheduled for Jan 14th. I’m expecting that the update will be that there is no update. 👎🏻

Well, if you've got Apple support on it, not sure what else can be done. But just for info.... I read some other threads and people were guessing that it had someting to do with homekit and/or home app. There's a thread in the German Apple discussion pages that talks extensively about this. So this morning I totally deleted the home app on my phone, then rebooted the phone, then reset the cellular data counter and after an hour my "uninstalled apps" were at 3.4MB. Long story short (too late), it's not a homekit/home app issue.

Please let us know if/when you find anything out.

Thanks.

Home Kit was an option about the usage with support, but may have been ruled out. The issue Apple support mentioned was surrounding Home Kit where a user was recently removed. My status was never changed in Home Kit - added once and never removed.

I have another device that I wiped out and started from scratch where I did not remove any apps, and only installed 1 where I started to see Uninstalled Apps using data again.

I’ll keep this post updated with anything new from Apple.

Interesting. I did temporarily remove my wife's account from our homekit about a month ago. Had her back on within the same day, but that would fit with that hypothesis. But it sounds like it doesn't explain your situation.

I have been having the same issue and I've read both threads. I tried many of the suggestions lists without luck.

The last thing I did was toggling wifi assist ON and then back OFF. Same for iCloud Drive. Toggle On then OFF. These have always been off.

My data usage has gone from 10 mb per minute to 10k per minute. So far this new lower rate of data usage has held for about 10 minutes. I am posting here just in case anyone else is looking for something else to try.

Over the last month, my updates from Apple Support was...drum roll...No update available yet from the Apple Engineering team.

My newest email update was to install 13.3.1 (which I did Feb 2nd) and reset my Cellular Data usage. Currently sitting at 308KB in under 48 hours. A huge difference from my 4GBs in 72 hours in December, but still creeping up.

after doing the update, I have co tasted Apple Support via my email thread with them to ask when they’d like to speak next since doing the update. Waiting on a reply.

I have not installed or uninstalled any apps in about 6 months. From Jan 10th to Feb 2nd, I had used 485MB of data under Uninstalled Apps with no change to my cell phone usage pattern. Some of the suggestions may work for others, but I use some of the suggested apps regular my (ie Wallet). I hope it can work for some, but with no change to my apps, this is a ridiculous amount of time (and data) for Apple to not know what is happening.

Same....I’ve been working with Apple support since beginning of December! My case has been “escalated “ in priority to engineers several times. Guess what...huge surprise....no answers/solutions. The latest I heard was “in cases like these, usually you just have to wait for the next update.” This was right before I updated to 13.3.1. Another big shock....that did NOT fix the issue. I’m not leaking as much data as I previously was in uninstalled apps, however, it is still going up......with nothing installed, uninstalled, etc! In the mean time while waiting for this to be fixed before upgrading to iPhone 11, my trade in value for my 8 has decreased significantly. Was told by Apple to wait and now they will not honor original trade in value or offer any kind of compensation. To say I’m beyond frustrated with Apple is a huge understatement!

I will say that this issue seems to have improved dramatically (though not completely eliminated) with the latest public beta for iOS 13.4. I have been running public beta 5 since the middle of this week and I reset my data usage to test if this beta finally fixed this issue. Total cellular data usage 475 mB. Data usage from uninstalled apps 545 kB. Much better, but not completely solved.

My issue, which was a high use case of over 6GBs in a matter of days in early December, I’ve not heard back for over a month on the issue. Usage has dramatically improved but I’m still waiting for a reply from Apple Support.

I was called by Apple Support today and asked to download 13.4 as they indicated there is a fix In this version. They will then call back on Saturday for a follow up.

What I noticed is that my Cellular Usage section went from less than 1 GB used since March 10th, rose to 90GB. Being shocked, I checked the reset statistics and it showed a date from 4 years ago!

I’ve written back to support showing them what happened. Now I wait.

MDBunnie wrote:

I’ve written back to support showing them what happened. Now I wait.

I refuse to install this update, it is yet another lemon update from Apple. iOS 13 has been a disaster. If you want a good, unbiased opinion before installing any of these so-called "updates" to see what they seldom ever fix and so often break, go to Forbes:

"Apple iOS 13.4 Is Causing Serious iPhone Problems"

https://www.forbes.com/sites/gordonkelly/2020/03/26/apple-ios-13-4-cellular-data-security-iphone-11-pro-max-upgrade/#169ff872f750