iPhone 11 Pro Max screen colour issues

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Level 1

15 points

iPhone 11 Pro Max screen colour issues

Ok so this is a bit of a weird one... I got my iPhone 11 Pro Max last Friday. All set up and working OK. Yesterday I was wiping my old XS Max and I noticed that the iPhone 11 screen looked ‘dull’ by comparison - muted colours and just washed out. I thought it might be a dodgy OLED panel BUT when I went to change the wallpaper in settings, the preview image IS vibrant and the colours much better. Images attached to prove I’m not going nuts (I hope). I went to my local Apple store and they said it all looks fine. I’m wondering if this is an iOS issue as surely if it was the panel itself it wouldn’t show any difference between the images? I’ve checked and turned off/ on all settings like True Tone etc but to no avail... anyone have any ideas?!!

Posted on Sep 24, 2019 11:23 AM

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Answer 1

Ajmartin01 Author

Level 1

15 points

Sep 30, 2019 7:43 AM in response to thom-thum

Yeah same it’s the Apple wallpapers only affected. Workaround is to download Google’d versions but then you lose the auto night and day wallpapers... it’s a software issue though by the looks of it. The issue isn’t as bad for me now I’ve upgraded to 13.1 but still not fixed...

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Answer 2

Nov 11, 2019 10:50 AM in response to ozgur224

force restart your phone, this will fix it until you change your wallpaper again. then you’ll have to force restart again. this bug has been around since iOS 11 for some people so a fix should come soon, i’ll post as soon as i hear about it

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Answer 3

Ajmartin01 Author

Level 1

15 points

Sep 25, 2019 12:40 PM in response to thom-thum

I spoke to a senior advisor online after visiting the Apple store. They confirmed they could notice the difference on the image I showed above and recommended I try 13.1. I tried it, issue is there still, not as extreme now however. It seems to vary at different times which makes me think it’s something to do with some kind of brightness or configuration of the screen behind the scenes in display controller or something. But I have a sort of temporary workaround - reduced white point and turned colour filters on, shifted the balance to red and increased the intensity and it has made a bit of a difference. Plan to re visit the Apple store when an appointment is available as recommended by the senior advisor....

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Answer 4

Sep 30, 2019 7:32 AM in response to Finneganbell

in the end it turned out it’s just apples default wallpapers that have the issue for me. If I select my own image then the colours are fine. It’s only when you select theirs that they suddenly look desaturated.

funny workaround - I like one of their default wallpapers, so I googled it and found it as an image. Saved it to my photos and selected that as my wallpaper... ta daaaa! Colours look fine!

such a weird issue!

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Answer 5

mirko20

Level 1

4 points

Nov 11, 2019 12:11 AM in response to ozgur224

I’ve found a solution that fix the bug! You simply have to restart your iPhone with the following process (forced restart)

press volume up + volume down + power button until The screen turn off and turn on.

This fix all problems!

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Answer 6

Nov 11, 2019 10:49 AM in response to mirko20

Forced restart will fix it until you change your wallpaper again, which reverts it back. There is no solid fix for this bug as of yet, but a force restart will fix it until you change your wallpaper again

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Answer 7

Sep 24, 2019 11:29 AM in response to Ajmartin01

Do you have dark mode turned on?

Do you have Dark appearance dims appearance turned on?

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Answer 8

Feb 5, 2020 10:08 PM in response to Ajmartin01

that is a bug in ios 13

if turn off device and then turn on you can see the problem is solved

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Answer 9

Oct 29, 2019 1:03 AM in response to Ajmartin01

This is happening with me as well on my iphone X. Every stock wallpaper looks washed out. But when i restart my device it get's back to it's original color.

This is because of IOS 13.

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Answer 10

Oct 29, 2019 3:41 AM in response to piyushhaswani

restarting it does appear to help, but as soon as you change your wallpaper again it goes back. 13.2 was released today, try installing that and see if it fixes it, it’s fixed a major bug for me

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Answer 11

Nov 18, 2019 8:02 AM in response to Ajmartin01

Turn your phone off and on again it should be fine then. My iPhone 11 Pro Max does this too but only with that background.

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Answer 12

mirko20

Level 1

4 points

Nov 3, 2019 2:46 PM in response to Ajmartin01

Exact same problem... even with iOS 13.2...

both my iPhone 8 Plus, XR and 11 Pro Max show this issue.

Even the guys at my local Apple store can’t explain what happen...

this is a bug of iOS 13...

I hope that Apple will fix this problem soon

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Answer 13

Oct 23, 2019 12:42 PM in response to Ajmartin01

Problem fixed with a forced restart ( quick press and release up and down and long press wake button until apple logo appears) you may need to do that more than once but eventually it will be fixed.

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Answer 14

Oct 12, 2019 10:20 AM in response to Ajmartin01

I have this issue on iOS 13.1.2, however for me it is only wallpapers from my camera roll that are affected, any apple ones appear normal. I spoke to an advisor who could verify the issue and said engineering are very much aware of the issue as it has been reported frequently, however they have no fix just yet. Weird that it seems different for different people.

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Answer 15

Nov 5, 2019 3:19 AM in response to Ajmartin01

I have the same issue after I updated to iOS13.2. It seems like a screen colour issues which occurs on every app and photo album.

I found this when i used Facebook and acknowledged that all the colour that I posted was desaturated.

I have tried to figure out for a day but still couldn't find out. Next day, i accidentally clicked on a desaturated picture in the photo album then the screen colour was instantly cleared and more saturated within a second.

I think I have to buy an apple care + for this but still not sure if it's because of the screen or iOS issues.

P.S. I have iPhone 11 Pro

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iPhone 11 Pro Max screen colour issues

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