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No option to download songs from cloud

I have reviewed multiple tutorials/community threads trying to find the answer to this .. my iTunes Match is cancelling tomorrow, but I don't want to lose all of my files that I curated over the course of decades.

I have gone to iTunes > Library > Music dropdown > Songs - all songs show a blue cloud with down arrow icon (aka they're in the cloud) but I can't actually click on the icon. Nor can I right click and have the option to download (see screenshot: http://prntscr.com/paia50)

I have also created a Smart List out of all the songs in the cloud, and tried downloading from there; again, no option to download.

Please help!

Posted on Sep 24, 2019 2:22 PM

Top-ranking reply

turingtest2

Level 10

274,119 points

Posted on Sep 25, 2019 1:00 PM

See Identify cloud status icons in your music library on your Mac or PC - Apple Support and check the status of these tracks in the cloud. I wouldn't normally expect to see them greyed out like they are in your screenshot.

tt2

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No option to download songs from cloud

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