"Sign in to Complete Purchase" message after updating to Apple Watch OS 6.0

I'm getting the message "Sign in to Complete Purchase" every time on my Apple Watch after installing OS 6. Also, it asks me to login to an old Apple ID that I don't use anymore...


The message keeps popping up on my wrist 4-5 times and then it goes out for a while.


Reeeeeeeally annoying!

Apple Watch

Posted on Sep 25, 2019 12:32 PM

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Posted on Oct 30, 2019 6:32 AM

After you turn off automatic updates in the "App Store" tab did you go back and follow the steps provided above by Waterside Guy?


These are the steps from his list to complete the fix:


  1. Now go back to “My Watch” and scroll to the bottom to see “Available Apps”.
  2. Any apps you see that are trying to install are the culprits causing the notifications! (Most apps will say "Install" next to them so it should be easy to see which apps are trying to install)
  3. Delete those apps from your phone, and if necessary reinstall them with your Apple ID used currently.
  4. Turn Automatic App Install back on if necessary.


I hope this helps. I haven't had any issues with the pop-up since I did this.


102 replies
Question marked as Top-ranking reply

Oct 30, 2019 6:32 AM in response to daisyh126

After you turn off automatic updates in the "App Store" tab did you go back and follow the steps provided above by Waterside Guy?


These are the steps from his list to complete the fix:


  1. Now go back to “My Watch” and scroll to the bottom to see “Available Apps”.
  2. Any apps you see that are trying to install are the culprits causing the notifications! (Most apps will say "Install" next to them so it should be easy to see which apps are trying to install)
  3. Delete those apps from your phone, and if necessary reinstall them with your Apple ID used currently.
  4. Turn Automatic App Install back on if necessary.


I hope this helps. I haven't had any issues with the pop-up since I did this.


Jan 2, 2020 5:28 AM in response to Watersideguy

I received the same message as my Apple Watch was trying to "Complete a purchase" with my wife's apple ID. This step by step answer helped solve my issue. Thank you Watersideguy for saving me hours of time of trying to work with Apple tech support!


  1. Open your Apple Watch app on your phone and go to “My Watch”
  2. Go to Settings/General & turn off Automatic App Install.
  3. Now go back to “My Watch” and scroll to the bottom to see “Available Apps”.
  4. Any apps you see that are trying to install are the culprits causing the notifications!
  5. Delete those apps from your phone, and if necessary reinstall them with your Apple ID used currently.
  6. Turn Automatic App Install back on if necessary.


Feb 25, 2020 3:57 PM in response to duasoteb

Solution! Go to your iphone / click

on your name icloud / scroll down which you would see all your apple devices backs, if you have more then one of course / remove iwatch from your icloud /

now once you remove the old back up it should pop app a message on your iwatch showing your recent apple id and asking to enter the passcode/

once you do that your back on track/

you don't have to delete apps or remove accounts and you watch settings will not change . Hope these will help .



Sep 28, 2019 4:35 PM in response to duasoteb

OK. Here is the fix that worked for me!


  1. Open your Apple Watch app on your phone and go to “My Watch”
  2. Go to Settings/General & turn off Automatic App Install.
  3. Now go back to “My Watch” and scroll to the bottom to see “Available Apps”.
  4. Any apps you see that are trying to install are the culprits causing the notifications!
  5. Delete those apps from your phone, and if necessary reinstall them with your Apple ID used currently.
  6. Turn Automatic App Install back on if necessary.


You now wont receive any more of those annoying notifications!

Sep 29, 2019 6:23 AM in response to NirKo

OK. Here is the fix that worked for me!


  1. Open your Apple Watch app on your phone and go to “My Watch”
  2. Go to Settings/General & turn off Automatic App Install.
  3. Now go back to “My Watch” and scroll to the bottom to see “Available Apps”.
  4. Any apps you see that are trying to install are the culprits causing the notifications!
  5. Delete those apps from your phone, and if necessary reinstall them with your Apple ID used currently.
  6. Turn Automatic App Install back on if necessary.


You now wont receive any more of those annoying notifications!

Sep 29, 2019 6:24 AM in response to NirKo

OK. Here is the fix that worked for me!


  1. Open your Apple Watch app on your phone and go to “My Watch”
  2. Go to Settings/General & turn off Automatic App Install.
  3. Now go back to “My Watch” and scroll to the bottom to see “Available Apps”.
  4. Any apps you see that are trying to install are the culprits causing the notifications!
  5. Delete those apps from your phone, and if necessary reinstall them with your Apple ID used currently.
  6. Turn Automatic App Install back on if necessary.


You now wont receive any more of those annoying notifications!

Sep 26, 2019 9:21 AM in response to Watersideguy

It's your watch updating apps to the latest version after upgrading the OS. This happens when you have apps installed that weren't "purchased" using the currently logged in Apple ID. E.g. you changed your Apple ID at some stage, but installed apps linked to your initial/original Apple ID. If you enter the credentials for your old/former ID, you should be able to get through this without compromising anything.

Sep 29, 2019 3:29 AM in response to duasoteb

Yes, I'm having the same issue. My apple watch started to display the 'Sign In to Complete Purchase' notice right after I upgraded to 13.1 on my phone. What I noticed was that the apple Id that it is asking me to sign into is my wife's apple ID. We used to share one ID to make our purchases, so I do have some old stuff that I bought using her account. Need some help here, Apple support.


Thanks

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"Sign in to Complete Purchase" message after updating to Apple Watch OS 6.0

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