iPhone 11 screen scratches

I have the same problem. Since a friend told me what had happened to his screen I have taken special care with my iPhone 11. If I put it in my bag it is always with a crochet cover. Outside the bag, I only carry it in my hand (no rings) or leave it face up on the table, yet I got a scratch it came out of nowhere. I went to an Apple Store and as I bought it in an APR they told me that they wouldn't change my screen as if they had done it with my friend's iPhone 11 and that all I can do is not lose hope that Apple will take out a Replacement program for those of us who are affected by this problem. Basically the response of Apple employees is "thoughts and prayers”.

I bought the case before the phone and when I saw my friend's problems I made a crochet case for extra protection (I never made it for another phone). I feel as if I were in a Doctor Who chapter in which the weeping angels appear, every time I blink there is one more scratch.

Same issue! Glad that people are talking about this.

Brand new iPhone 11, and there's a massive scratch on the right side of the display - almost cutting the right half in two. A line that runs almost 80% of the display. One moment, it was fine, the other, it came out with a scratch. No impact, no drop, no dash, no incident whatsoever. And there's an inexplicable scratch/crack that came out of nowhere.

Also the device overheats, and has a terrible battery backup. Contacted Apple Support - absolutely no help. Went to the nearby Service Center, they refuse to help citing "Cosmetic Damage". This support is provided by Maple India - who are Apple's Premium Resellers in India, since Apple does not have retail presence in the country. The service advisors were untrained, unprofessional, rude, and largely ignoring any concerns that I raised. Just looking at the crack was enough for them to dismiss the issue - they showed no interest in even hearing my issue out. PATHETIC!

Apple Support insists my iPhone is fine, but I have used enough iPhones over the past 8 years to know what is hot and what is not. I get 4 hours lesser backup than my previously owned iPhone 8 Plus with identical usage patterns throughout the day.

My iPhone 11 is nothing but an expensive paperweight with Apple giving zero concerns to fix this. Never expected Apple to drop down to such bad standards. Manufacturing Defects - 100%, Customer Satisfaction and Support - 0%. Apple has failed miserably.

Images - you can notice the crack on the right side. Photo taken while on call with Apple Support.

I really hope Apple fixes this issue and helps me with a replacement device. Been a loyal customer; have used iPhone 3GS, 4, 5s, 5c, 6, 8 Plus, and now the 11 - not to mentioned the Macbook Air, Macbook Pro, iPad, Apple Watch, AirPods - in the last 8 years, yet this is how Apple treats you. Extremely disappointed, but I hope Apple fixes this ASAP.

I have the same issue as the original poster and many commenters - my 11 Pro Max has a number of scuffs and fingernail scratches (as does my Watch Series 5). Based in the UK.

Apple Birmingham did their best to fob me off today back to where I purchased the device from (EE), who I will raise the issue with later. Apple's best solution was to set up an Applecare call for later today where they can examine this further.

No offer to replace the display, no solution declined as I wasn't offered one. Will be sending a formal complaint email to Apple later today as after buying a £1200 phone, I should be better looked-after!

I have the same issues. I purchased 9/27 and not even a week later two scratches appeared. No drops, no keys in pockets and I also have the QMadix liquid screen protector. Doesn't matter. Scratches still appeared and I was hoping for a phone with a strong screen. So disappointing and frustrating. Then yesterday I noticed I had a smudge that wouldn't go away. Its in the screen and no matter how much you wipe/clean with phone safe products it doesn't go away. Its a part of the screen. I hope Apple does something about this. My phone is less than a month old and the screen is wasting away. Spending 1500 on a phone and another 60 on screen protector. This doesn't seem right.

I have always seen complaints regarding iPhone when it is first released and have never experienced anything like what I have read. I think I have owned every version of iPhone except the 8 or Xs. I have had my 11 for just over a month and for the first time ... very disappointed in this screen. Scratches have appeared and now looks worse than my X did after 2 years of use. No other model has shown this kind of wear after a year ... and this is after just a few weeks!?

I have also had the same issue on my two week old iPhone 11 Pro Max. Like many on this thread, I have owned nearly every iPhone model since the very first one in 2007. I've never had a screen protector, never broken or cracked a screen and never have seen any scratches like this. My 12 year old iPhone original model screen looks better than my two week old $1,400 Pro Max. This is utterly unacceptable and needs to be rectified. Pictures 1 and 2 were taken on October 17th and the last picture was taken today, October 21st. In just a few days there is even more marring. I keep the phone in my pants pocket and do not put keys or anything with it specifically to avoid this issue.

Same issue here, two big scratches appeared already out of nothing. I can feel them with my fingernail. On top of this many micro scratches that seem to form just by light contact with cotton. Never had these problems with the previous generations of iPhones. What is otherwise a fantastic phone just makes me feel very sad now.

Here's mine. Never had a case, have had 8 iphones, have not dropped this and have looked after it. A case or screen protector did not come with it and I spent 1300 eur on this. This is not normal.

Possibly a side note, I play guitar so have slightly callosed fingers, is this not a phone for musicians Apple? Thought you loved musicians? The side scratches are not from my fingers though, nor are the other scratches I'd wager.

Got an appointment to see someone at Apple Store in an hour.

I have the same problem with 1 of my iPhone 11. We bought 2pcs (white and green) about 3-4 weeks ago. One has so many scratches on the screens especially on the front screen. The apple service in Poland told me that they can take the phone but it is nonsens because they will return it that it’s mechanical damage and it’s our fault and they won’t take it on warranty. I’m really mad because our iPhone 7 after 3 years dont look like that.

I have the midnight green iPhone 11 Pro Max and a space grey iPhone 11 Pro. Both phones have visible scratches on them after a week’s use. I must admit that one of them was accidentally dropped by my nine year old and two really conspicuous scratches immediately appeared. I had no incident with the pro max and it has a conspicuous scratch on it. I have been an iPhone owner since the 1st generation. Never seen this in my experience. There is something really wrong with the 11’s screen and Apple needs to do something about it as a matter of urgency. Had to Even resort to a screen protector to prevent further incidents

We have bought iphone 4s, 5, 6, 7 Plus, 8 Plus, iphone X. We never use any phone screen protector and we never have any scratches issue when putting them in my jean pockets or my wife purses/handbags.

We bought Iphone 11 Pro Max and my wife put in the hand bags just couple days and suddenly we got many scratches on the top right of the phone. At first I thought it was a key or the kids did it until I searched and found this thread. We are really really unhappy about this as we paid 1300 and it is not acceptable as the cheap touch screen phone with couple hundred dollars would have better scratch resistant. I suggest my wife bring it to Apple store even thought other claimed Apple did nothing about it for now unless you have Apple care or pay 330 for new screen. I am going to file complaint to others about this so hopefully Apple would take care loyal customers like us.

Here is my iphone Pro. I bought it Sept 14 and just took it out of my back pocket to find this hairline scratch that I can feel with my nail. I have never used a screen protector on any iphone that I've owned since the original. I quite stunned this has happened. My over a yr old apple watch that gets more abuse than my phone has no deep scratches like this. I have a pop socket on the back and I always prop it up. Its never been laid face down. I'm gonna go to Best Buy to see what they say since I have no local Apple store here in Asheville. I ordered a screen protector just in case I can't get it fixed to hide the scratch. I've so annoyed and disappointed. Just as annoyed that there is no Apple store to take my phone in also.

Apple deleted my comment due to “speculation”, so I will post my theory on why this is happening elsewhere. But just know this is very odd.

Here is my post again without the “speculation”:

I’ve had 5 iPhones from multiple generations, never used a screen protector, never had a scratch. I always keep it in my front left pocket with nothing else, no keys, no change, nothing. 

Now I have a huge circular scratch(crack?) that came out of nowhere. The ONLY thing I can think of that might have caused it maybe it brushed against the rivet of my jeans when I took it in or out of my pocket. That’s right folks, a tiny jean rivet. Or perhaps it was scratched by my fingernail while swiping, or maybe there was a speck of sand stuck to my thumb. You can see where I’m going with this. 

Regardless, this is unacceptable for a $1100+ phone. My model is iPhone 11 Pro 256GB Midnight Green. 

And to the fanboys saying you should’ve got a screen protector, I say Apple shouldn’t have advertised this phone as “the strongest glass ever on a phone”. My iPhone 6s was used heavily for over 4 years and there’s not a single scratch on it. 

Its hard to see in this picture, but here is the large circular scratch, as well as a small smudge-like scratch near the front facing camera.

On the second day got a chip on the screen of my 11 Pro. Came out of nowhere, had it in my pocket, treated with care.

Was forced to buy a screen protector for the first time in my life.

Photo taken with pocket microscope, x60, screen protector is on.