iPhone 11 screen scratches

Disappointed at how easily this thing scratches.

I upgraded to an 11 Pro from an iPhone 7 which I owned for three years. Whilst the display in the 7 obviously no longer looks "as new" after three years, it's still very good. However my new 11 Pro after few weeks of ownership, mostly kept in an office workers key/sharps -free jean pocket now looks like this:

Obviously without an protector it's going to look quite horrible in a few months not to even mention after three years. I wish Apple eventually comments and takes some action on this.

I just received this October 29.2019 the iPhone 11 Pro Max. Color: Gold. 512GB. And today November 2.2019 don’t know how or when, the phone never fall, and never happened anything, for any reason today the phone have various scratches on one bottom left corner of the screen (see photo).

[Edited by Moderator]

I just wanted to add my own evidence here, iPhone 11:

The phone has not left my flat for 3 days and has certainly not come into contact with anything that should cause such a deep scratch. Initially thought it was a crack it is that bad.

I chose this phone as a direct result of the claim of "The toughest glass ever on a smartphone" and I feel very misled. If they hadn't advertised it in this way I would have put a screen protector on immediately!

Assuming these claims are based on tests, I wonder what sort of force Apple think would be required to cause such a scratch?

Upgraded from a 5s so I know how to look after an iPhone.

This was a birthday present and it has now left me feeling very disappointed.

Mine is also showing scratches only only having for 1 week! I pulled it out of my pocket randomly and instantly caught it. There was nothing in my pocket with it and no sharp edges near my phone. I’ve never had this issue with a screen on my iPhone before. Help! I can even feel the scratches when my finger rubs over it!

This is my 11 pro after three days of normal use. Kept it in my purse or in my coat pocket (not with other items in my pocket). This deep scratch showed up out of nowhere. It catches with my fingernail. My old iPhone 7 never in 3 years got a scratch like this. I’m so disappointed with Apple!

Yes but not in the shop around me. I was not excepting such a important degradation in 2 weeks. I have never put any screen protectors with any of my iPhones and never get damages like that.

During 2 weeks my wife took care of her iPhone 11 more than what Apple suggests in their video. ( see pics )

Nah. Just one very slim screen protector is all you need. Behold my iPhone 11 Pro Max, now more than 5 weeks since launch with the very nice and very responsive Belkin screen protector installed and ZERO, ZIP, Nadda scratches:

They don't cover my notch, but I have no scratches there. I also NEVER carry my phone in a pocket. There's too much chance that grit can scratch the phones screen in a pocket as you've come to learn from this experience. My phones are cased in cases, which clip into a polycarbonate clip case when not in use. So always protected during transport.

This is my phone:

Mine looks so much like a crack I almost had a panic attack

I have had my iPhone 11 for only 7 days and all I’ve done is take it in and out my pocket. My iPhone 7 didn’t even look this bad after 2 years, truly disappointed.

it’s an iPhone 11 and there is no screen protector. If I had one this wouldn’t have happened. The picture was taken with flash so you can see the whole scratch, when it’s clear you can only see part of it.

I’ve only had my IPhone 11 for 10 days now and I noticed a deep hairline crack or scratch in it out of nowhere. I never dropped the phone and I’ve carefully taken care of it. Needless to say I’m very upset that Apple isn’t really responding to all these complaints or taking initiative to respond on how to rectify the situation.

I called personally and spoke to customer service who set up an appointment at an Apple store to see about replacing the screen and the support guy said in my notes it’s possibly a known issue with the glass... So does that mean they do know about it? I’ve seen many people reply they took it to Apple stores and got turned away saying the store said it was user abuse so now I’m concerned the same might happen to me in the same situation. The closets Apple store is an hour away... Apple please rectify this!!!

I have

the same problem. I only wore iPhone 11 in my coat pocket without any objects.

A deep scratch appeared on the glass of the phone after two weeks of use. My

previous iPhone 6 plus after 4 years of use looks without a single scratch. My

first iPhone 4 lies in the drawer of my desk in perfect condition, and he is

over 10 years old. I am very upset and disappointed.

Felt the need to particiapate, as I am super frustrated and disappointed as well.

I got my 11 Pro on release day (so one of the first batches) , it has been almost 2 months now, and the scratches just keep coming and coming.

I am a vivid iPhone user and get a new one every new generation since the iPhone 3, and I never had these kind of issues before!

The iPhone X was super robust when it came to scratches on the screen itself, but the iPhone 11 Pro? It currently looks like I have driven over it with a truck! While in reality, it is seriously only staying either in my pocket or on a table.

If I could, I would trade this back to my iPhone X - my phone looks super unprofessional with those scratches and I am not sure what to do.

I hope Apple will come to realize this sooner or later, there just have to be some affected batches - I expect a fix!

My iPhone is only two days old and there’s huge scratch on it. I used it very very carefully, scratch came from nowhere. I’m so disappointed. I still have iPhone 5 and iPhone 7, but there’s no scratches on the screen and I never put screen protection on it! Apple quality is becoming worse and worse!!!

I have the same issue. A lot of small scratches on my iphone 11. Never had a single scratch on my iphone SE after 4 years. Now a lot of scratches after 4 weeks. I didnt drop it or something, just normal use. Very disappointing.