iPhone 11 screen scratches

Throwing my image on here as well, 11 days into ownership and my iPhone 11 Pro has a deep scratch in it after only putting it in my pants pocket, no accidents or mishandling on my end. The vertical scratches didn't come until I felt the scratch with my fingernail and as I pulled away my nail through the groove to feel it, new scratches appeared.

Apple support of course said it is not covered by a warranty and when I asked if any amount of scratching to the screen, regardless of the amount of force needed, is considered not covered by the warranty they said that is correct. Really frustrating.

I've been an iPhone user from the first gen and have never had the misfortune of a scratched screen or a shattered one.

During the latest release, I went from an XS Max to an 11 (yes, a "downgrade") and I am absolutely baffled and disappointed by the scratches that I am finding on my screen. I have NEVER had an issue like this before and I am absolutely perturbed to learn this is a widespread problem. This is NOT the "toughest glass in an iPhone" - It's infuriating!

I have the same problem, the quality on this display is not that good, and actually i went to the apple Store for replacing the LED Display using my apple care and they told me they will not, only if it is broken, scratches are not covered. For me the scratch is very annoying as i cannot fully enjoy the experience of watching my photos and videos.

I had this phone for 10 days, on day #8 it was already scratched! A DEEP half-screen length scratch from nothing that I know of! I had every iPhone model since 3s and never had a SINGLE scratch!!! ***?!!!!!

I have had the same issue ... I received my iPhone as a gift (sort-of) from my uncle (and I live in Canada). I used the phone for less than six hours, taking care of it with care, leaving it in my jean pocket (I had a case on it, but no screen protector). While heading home (from Syracuse to Ottawa) I pick up the phone and shine a light only to see what I think are smudges ... they weren't, more like hairline scratches as well as one deep scratch. And this is in less than six hours of usage.

I do have AppleCare, I mean using it at this point to fix a screen is not useful. It's not about the money either, its about promise, it's about the concept. I went to an Apple Store, and the 'Genius' told me it's not covered, apple hasn't released an official statement, and here 'look at my phone it's fine' ... well I told him, just because your's is fine doesn't mean others' out there aren't. There is a possibility that there may be defective models. How is it fair that I use my Apple Care to fix a screen that in itself is defective? Youtuber's have tried to replicate this issue and they have succeeded. One guy said he literally put two iPhone's to each other and move them slightly, and they got scratched. The Apple Store couldn't do anything ... usually you get better customer service, it's been declining. When we pay for a premium device, we expect the same in service. What can I possibly do in six hours time to get a phone scratched?! My old iPhone 5, to this date (and it has been through ****), barely has scratches on it ... my mothers iPhone 7 plus, my brothers 8 plus.

PS: Mine is the iPhone 11 Pro, 256 GB. I wish I had come across these forums beforehand. Wouldn't have asked my uncle to get me the phone. O and Apple, this is why people switch to android.

and look at the old phone -__-

Quoting the Terminator: Old, but not obsolete.

Apple please look into this!

Had the phone for just over a month. Never dropped it, never been in touch with keys, coins, etc. It goes from its exclusive pocket on my suit trousers to the standing charger on my desk at work. I don’t even let people touch it! There is no explanation for these scratches. I had almost all iPhones since the 3G model, never used screen protector or case and even after using them for a whole year or longer they never looked as bad as this iPhone 11 I’ve been using for just over a month.

seriously Apple? For a $1600+ Device this is quite frustrating...

I have the same exact issue! Second day, only in the pocket, nice scratch along the side out of nowhere. Now more and more little scratches are collecting. I have an 8 I’ve had for just shy of two years and it doesn’t have a single scratch, nor did any phone previous to this.

I have had my iPhone 11 for about 1,5 months...last week I determined that there was something wrong with my camera, the lenses back and in front have a really small point on it. I don't know if its dust or a scratch. When I took some picture there was like a big green lens flare in some light situations, never dropped my phone or something. I just had a case and a screen protector on it, but nothing to protect the camera lenses. So I called Apple Support today and they will replace my phone. But a bit disappointed from Apple, that this happened after such a short time. So use a protector also for your lenses. sry, for my English ;). Here are examples of what I mean.

Hello there. I have exactly the same problem. Got my iPhone 11 on saturday and noticed a scratch on sunday evening.

The only place my phone has been was inside my pocket and on my table with the display turned upwards. Didn't even have time to buy myself a screen protector (which I never had with my previous iPhones)

I also got my iPhone from the provider (Vodafone Germany) so now I'm not really sure what to do. Anyone got replacement phones? It's December and the first post was in September so I guess not?

I got this scratch in less than a week after buying 11pro max and don't know when did I get it. iPhone was only in pockets without any items, didn't put its screen on the table and didn't drop it on the floor. Seems like it broke up from the inside. And I can feel that crack with my nails! I've been using 6s for two years without any screen protection and its screen still in good conditions

I think Apple needs to own up to this and offer a replacement if not free repair. The customer is always right has always been my policy having a customer facing background. My new iPo e of less than a week also has a nick in it and I have never had this kind of issue ever before. My family buys apple products all the time and this is just going to make us all go elsewhere.

here is a pic. Not offering to fix this is just plain bad customer service.

I just got my IPhone 11 Pro Max for almost 2 months ago. I have been taking care of it, as was it a little baby.

However, this weekend i noticed a big scratch on the screen, and i have no idea how it got there. I havent dropped the phone or anything.

My 4 years old IPhone 6S dont have any scratches nearly as bad as the one on my 11 Pro Max - it only has thin hairlines scratches, which is okay on a phone of that age.

I am really disapointed, considering the really high purchase price of the phone.

If this issue is related to Apple making the screen softer in an effort to make the screen more durable if you should drop it on the ground, this is a very bad trade.

I would rather have a scratch proof screen, as i have an Apple case mounted on the phone, if the very unlikely would happen, that i dropped the phone.

The first picture is my 2 months old 11 Pro Max, and the other one is my 4 years old 6S.

Similar issue with my brand new iPhone 11 - a 3cm scratch appears out of nowhere. Never had similar issue with any of the 5 earlier iPhone models I had for the past 8 years.

Does Apple plan to do something about these display issues?

I just got my iphone 11 pro from US, and without any use there are like big scratches on the screen.. have been using iphone’ since long.. and never used a screen protector..

so disturbed with this new thing

does apple provide screen change for this? My iphone is completely in warranty

my iPhone 11 Pro also has the same screen problem. it is less than 1 month, kept with extreme care, yet yesterday I mounted a big scratch and 2 smaller ones. never seen such a delicate screen. I am very disappointed