iPhone 11 screen scratches

Same here. I've always been very carefull with all of my iPhones in the beginning of use and payed less attention to their condition after some time. I've never put them into cases nor glued screen protectors and everything was great. I put my nude iPhone 7 into travel bags with coins, keys and other sharp things and it NEVER scratched deeply. Only few short hairlines that noticeable on direct light.

How I was surprised when suddenly I saw the deepest scratch I've ever seen on my new iPhone 11! As I said, I'm always very careful in the beginning of use of new devices, but that scratch just appeared from nowhere. I can't even imagine when I could scratch it that big. Only sharp knife could do that. I've never put my iPhone 11 screen to the table, but it looks like that I did it on the table full of tiny metal pieces and slide it just for fun. Take a look on this beauty:

This is not normal. I think that Apple have to admit that issue and replace defective screens. Moreover, other people don’t have such problems, so maybe not all screens could be stretched the same way.

Really? Car windows are NOT scratch proof. Not in any way shape or form. But since you make this claim, please provide proof of scratch proof car windows.

Here's how my iPhone 11 Pro Max screen looks 4 months since getting it, with a screen protector. Even under bright light, I don't see scratches.

I have no clue what his situation is. The electron microscope comment might be pure fancy, sure. I have a friend who both he and his wife have iPhone 11. He keeps his phone in his pants pocket and against my advice didn't put a screen protector on it. His wife uses a case which covers the phone when not in use. His phone has micro scratches. Hers does not.

Me personally, I ALWAYS put a screen protector on my phones. And I don't ever put them in my pants pockets. I use a clip case like this, which protects my phone when not in use at all times. The back of the case has clip which rotates and can be clipped to my belt or a pants pocket:

Same. iphone 11 had it in my pocket for a few days and scratched on the camera. Now I have a glare on my front facing camera. Clearly screen is not scratch resistant due to so many cases so far. Went to apple store store and they wont replace free of charge.

Unfortunately Apple does not care about customer feedback. Posting here and on social media is the only way to grab tech media attention to pressure Apple to respond.

By the way, mine had a defect right out of the box (below). It is more like a stain than a scratch (it is not possible to feel it with the finger or nail). I am still trying to get a replacement...

i had a screen protector on my iphone 11, and when i took it off, i noticed that both on the edges and under where the screen protector was, i found scratches. I have not dropped this phone. I have dropped other iphones and experienced only minor scratches. The scratches on my screen now are ridiculous. I wish i didn't but this phone. I went to the apple store and the tech showed me his phone that did the same thing. He said even with apple care they can't replace it for me until it breaks. SO disappointed in this screen.

I purchase all the latest products as they are released and by far the iPhone 11pro has been the most susceptible to scratches in the screen with little or no effort. I spoke with several employees on the call line and they have made me two different appointments at a Apple store and Bestbuy which happen to be 70 miles each way for me. Both times they said they couldn’t fix the screen as it was not covered and they didn’t have the authorization to do the repair. I really feel like they know the problem exists but if they just ignore that it will go away. I read someplace like Tom Hardware that they made the screen and back flexible and that may have sacrificed the hardness yet they claim it to be the most durable phone to date.

I have 16 apple devices on my Verizion account and both the iPhone 11 pros are scratched the iPad pros and numerous iPhone X’s one of which was my old phone, are perfect with no scratches. I always carry in a otter box defender with no glass protection.

Hi there, I reached this thread because I have a brand new Iphone 11 Pro, and after only 3 months, the phone is totally scratched, even with deep scratches. This is my 4th iPhone and none of the previous ones had this critical problem. I always try to keep my phone apart from my keys and so... but I'm very worried about this crap screen, it's so soft...

I have the exact problem. My phone is full of smears and scratches. I contacted Apple through the chat a went to the Apple Store. They told me it's my mistake and if I want to fix it, I'd have to pay the full price of screen repair. I really hope Apple can comment on this thread. See pictures of my scratches/smears:

Even I am facing the same problem of screen scratch. In my case it was a manufacturing defect. When I removed the plastic over the screen, I noticed it. And now the Apple store from where I have bought it, they are not even listening. The after sales support in Bangalore, India is pathetic. I even have 6 months screen damage warranty. Still they are not helping. This is clearly a manufacturing defect and Apple must take my case seriously.

Apple claims iPhone 11 glass to be the strongest smartphone glass ever made. This is ridiculous.

Same issue here. Used my iPhone 11 4 days and it's already scratched...

Out of the house, always, always have it in my pocket, without keys or coins or anything...

Once at home, always at the same place on a piece of furniture where I charge the family phones...

Not impressed.

#LetsMakeAChange

My Scratch Phone 11 got its second scratch today. Got it 7 days ago... 🤦‍♂️

I've always been very careful with my phones and adding a screen protector in 2020 seems completely unreal.

Anyway I've never liked them and was fine without one up to now with this brand new phone.

Honestly at this point the most probable explanation for those scratches is the jeans rivets.

I'm guessing Apple QA Team is not wearing jeans...

This is how my iPhone 11 Pro Max looked after about one week just having it in my pocket without any sharp objects. The only thing was my car key which is made of plastic. I do believe that the fault is not happening to all iPhones, just to some certain batches.

[Edited by Moderator]

To Lobsterghost1:

Well, I took the effort and here are the pics:

a) iPhone 11 Pro Max. 3-4 weeks old. Scratched display + pic showing how it is affecting the view!!!!!!!!!! That is my point!

B) iPhone X: 2,5years old. Daily use. Felt downstairs, on the road, etc. Display much better and solid enough!!!

c) iPad Pro: felt downstairs, daily use... not sure what kind of display this iPad has.

Well, maybe I just had a bad luck with iPhone 11 Pro Max display scratch but it seems it is general issue when reading on the internet.

Can I claim the money back return?

To Crynai: Analogy with car paint is not right. If you scratch your car outside, the driving is still the same. But when you look at my scratched display, the reading is affected. So cannot agree.

THx.

Sorry for my english - I'm not a native speaker )

Purchased iPhone 11 about 5 months ago, all this time I was very carefull with it - no scratches, no drops. Two days ago when I returned home noticed that something was wrong with it's display - I still don't know how but 1 very ugly deep scratch and 3 smaller scratches miraculously appeared on the screen. I don't even have tools to cut gorilla glass so deep at my disposal ! ))) Probably iPhone 11 had some contact with my keys in the pocket of my coat for several minutes when I was driving home. 100% sure no pressure was applied + pocket had a lot of free space + only keys and phone were inside. Besides these keys don't have sharp edges. Hmm...Probably, these keys could scratch the surface if dispaly was made from very soft plastic. I called Apple support center if they could test the screen quality - nope, they couldn't help me ))