iPhone 11 screen scratches

We just gave an IPhone11 to our daughter-in-law last night. It has been in the case all night. She called this morning to let us know that there is a scratch in the screen. I am reading that this is not uncommon. We have used IPhones for years and never had this problem.

Furious. Have had 3-4 iPhones in the past each for 2-3 years at a time and I have never had a scratched screen. I take care of my things, which is why this is most upsetting. To have just purchased an 11 max and pull it out of my empty pocket to find a scratch that can be caught with my nail is just terrible. The lack of attention to the obvious problem is even more disturbing to me. I will follow this closely and sooner or later, I will demand some recourse.

I don't know, the scratch is felt by running your finger across the screen. I have an iPhone 7 with two years of use that looks better. I saw the screen that Apple changed to my friend and it has nothing to do with mine, it is brighter (mine looks matte next to his) not all the lint of the environment is stuck on it and you do not notice the finger traces.

Just to say, a "me too"...

The first scratch came from placing the iPhone face down on the box the iPhone came in!

Cardboard stronger than gorilla glass?

I think Corning (who make the glass) have dropped the ball...

So - When will Apple wake up to the problem?

And how was it not discovered in testing?

I am still wondring, Why Apple do not come up with a solution to this situation until now... There are so many users that have report this issue.

Also, is really strange that they did not come up with this manufacturer flaw at the production line..

A scratch just appeared on my 11 Pro Max front screen out of nowhere similar to others in this forum. It is very annoying as it hasn't been mishandled. Have not had a screen protector since I had the 7 (I've had every model since the 4) and never experienced this until yesterday. Rather unimpressed as I expected this to be tougher (or at least as tough) than the XS Max. Not a happy-chappie.

What about eye glasses? They tend to have a scratch resistance to them. Why can’t phones have a similar coating? If this knowledge of Apples phones scratching too easily goes viral sales would drop i”m sure.

Of course, sales will fall. I was waiting for the iphone 11 pro in pre-order from September 20 to October 21. And in the end, I refuse. Now I'm not waiting for a phone, I'm waiting for official notifications on the correction of defective deliveries.

DevonbikerUK wrote:

What about eye glasses? They tend to have a scratch resistance to them. Why can’t phones have a similar coating? If this knowledge of Apples phones scratching too easily goes viral sales would drop i”m sure.

Eyeglasses have plastic lenses today, not glass, and even with scratch protection they scratch very easily.

This is really an issue right now. A lot of people complaints about scratches or spider webs on their displays.. Also what Do I need to put a screen protector on my phone if I have the toughest glass ever made in a Phone..

Why Apple do not recognize that there is a manufacturer defect so far ???

I can not install a screen protector although my Iphone is brand new , if I am not able to clean the screen with a microfiber cloth, that is insane.. !!!

Same issue here, two big scratches appeared already out of nothing. I can feel them with my fingernail. On top of this many micro scratches that seem to form just by light contact with cotton. Never had these problems with the previous generations of iPhones. What is otherwise a fantastic phone just makes me feel very sad now.

Mines scratched too and I don’t know how.

Has there been any Apple acknowledgement yet? Aside from the battery life, this phone is a huge disappointment and I can’t even sell it now because of the scratch.

Have the exact same issue. My phone was in my pocket with nothing in it and I pulled it out to a long deep set scratch in the screen.

never had this happen with any of the previous iPhones and I’ve had them all. Really really disappointing from Apple

Tell us how the screen of your iphone 11 (pro) behaves.

I hope the company officially recognizes defective screens. Otherwise, you will have to wait a long time until articles and videos from bloggers appear. And all the same there will remain doubts "which particular party came to me?"

And I really want to buy 2-3 devices before the presentation of iphone 12.

Here's mine. Never had a case, have had 8 iphones, have not dropped this and have looked after it. A case or screen protector did not come with it and I spent 1300 eur on this. This is not normal.

Possibly a side note, I play guitar so have slightly callosed fingers, is this not a phone for musicians Apple? Thought you loved musicians? The side scratches are not from my fingers though, nor are the other scratches I'd wager.

Got an appointment to see someone at Apple Store in an hour.