iPhone 11 screen scratches

Let's bring this back on topic and I'll avoid the use of the word 'apologist'.

My assertion was that AppleCare+ does _not_ cover this. It is a pure cash grab because AppleCare+ does cover screen breakage and they are now making screens so that they are less likely to break (which was always a rare occurrence anyway) but are now nearly certain to scratch, but AppleCare+ does not cover scratches. So for those of us that do buy AppleCare+ for our phones, we have to pay both for AppleCare+ _and_ pay out of pocket for the screen replacement. This is just a cash grab by Apple.

I get from your statements that you have an idea that I don't use a screen protector. That is false. However my phone was scratched before I was even able to apply the screen protector.

For me and for many others, we want to have screens that are not super soft and susceptible to scratching. I have very old pre-gorilla glass phones that have screens with never a screen protector and only light scratching and my iPhone 11 got scratched in the first 24 hours with careful use and transportation in its original box. While you are entitled to be satisfied with your own iPhone, I am entitled to be dissatisfied with mine and have good cause.

I have had iPhone 6 since it first came out and never used a screen protector, and the screen is in perfect condition. Upgraded to the iPhone 11, and within a month it has two annoying scratches. If anything, I've been more careful with my brand new iPhone 11 than I was with my iPhone 6. I am extremely disappointed that such an expensive, newer device is so easily scratched. I am even more upset about how Apple has denied that its new material is less scratch resistant, and blamed me for not taking care of my device.

Well, now I know what company to invest in and what product to purchase next time...Samsung! It has been too long since I last gave them a chance and never had an issue. Ever since new CEO with Apple things have been tanking! For example this forum about screen scratches and nothing being done about it. It’s ok trust me people are smart enough to know that when it’s time to change then it’s time to change. Samsung would never let this occur! Apple should be ashamed of their subpar product.

It's this simple. The 11s scratch more readily than ANY previous iPhone release. Why is everyone debating that fact?!

We don't care what Samsung do. Stop going off the conversational course. The public's impression is correct.

Be nice if Apple screens could be both shatter proof AND scratch proof. Please Apple, please.

ANTHONY__AUS wrote:

Be nice if Apple screens could be both shatter proof AND scratch proof. Please Apple, please.

Well, when Apple can defy the laws of physics and materials science, I'm sure they will.

Until then, read the article I linked and you will see that making screens more shatter-proof increases susceptibility to scratching.

Making screens less scratch-prone makes screens more fragile and prone to shatter.

There's no way to do both.

Surge74 wrote:

Great point! And I recall the ads for the iPhone 11 touting how much “stronger” it is — which is not really true.

"Stronger" generally means "less prone to break" which it very much is.

Slompf wrote:

If a screen protector is needed to use the phone, shouldn’t Apple then show it on its advertisements?

It's not needed if you're careful to not have debris in your pocket that might scratch a phone.

Most people don't realize that they do have such items in their pocket.

Answer:

I’ve had exactly the same experience with iphone 11 pro - after just 1 day (!!!) of use, there is a rather deep scratch on the front screen that I can see and feel with a fingernail. The phone was in my back pocket with a plastic credit card and has not been in contact with sharp objects. Never had scratches like this on my previous iphone models in 2 years of usage. In fact the screen of my old iphone xs that I used for 3 years is still scratchless in my drawer! This is absolutely ridiculous.

There probably IS a way however to TELL people that these new screens are more susceptible to scratches and encourage folks to buy screen protectors explicitly. Have I been actually told that the screen has changed from the previous years when I was buying the phone at the Apple store, I'd have gotten a screen protector. As it is, most of us are operating on the assumption that if we didn't need one for previous iphones, we don't need one "for the strongest screen ever" either.

I completely agree with you. I was never instructed that the screen was more susceptible to scratches but yet it is advertised as their strongest screen. Never was told you should buy a screen protector for it since it will scratch easier.

I tried with a 2-step German product for glass scratch removal (eg for watch faces). It didn’t remove the scratch fully and it added more fine scratches and made the screen a bit more prone to smudges. I DO NOT recommend any products to try to fix the scratches.

I really appreciate the reply back I won’t touch my screen. All in all mine is fine indoors, however if I got out side I see smudges and minor scratches. My iPhone 6, 5S and 4S still have better screens to this day.

I am using the Belkin anti glare screen protector that is sold in the Apple online store. It’s fairly cheap and works really well. I actually like the experience and look of the screen better with it on.

FYI for management ... I don't own this device but from all of the reports of this problem, I won't be purchasing the 11 Pro Max because of the effect this has on the resale value. The advice to "use a screen protector" is completely inadequate.

Really? I haven't experienced this problem with my Google Pixel 3 or any other cell I ever owned (user of about 15 years.) And this seems to only be reported as a widespread significant problem with the iphone 11. Maybe I'm missing something.