iPhone 11 screen scratches

my wife and me have put our brand new iphones 11 inside our pocket pants and both screens get scratched the second day of use (mines right in the selfie camera, apple says “without mal function”...). Has someone experimented somethg similar? We are really dissapointed, apple only cares if you have bought “apple care”....we cant use the screen without a protection: worst screen ever....👎


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iPhone 11

Posted on Sep 25, 2019 8:01 PM

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Question marked as Top-ranking reply

Posted on Apr 20, 2021 5:40 PM

Older smartphones had more scratch resistant, but more brittle glass.


Since people don't like paying $300 to replace their glass when dropping their phone a foot, cell phone makers overall (not just Apple) moved to formulas that are more shatter-resistant but are slightly more scratch prone.


This issue is solved with a $20 screen protector; you can't apply something for $20 that will stop your screen from shattering in a fall.

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3,017 replies

Nov 8, 2019 9:00 AM in response to lobsterghost1

Wow! Who knew a scratch could cause such a ruckus.

And actually a tech review site has an article directing users here to continue to post their issues which is what I did. But yeah, I guess you’re right, must not be making noise outside of this thread. 🤷‍♀️

Thanks for your rude complaints to those that were instructed to respond here. They were very much not appreciated. Hope you have a good weekend and are able to fill your time with something more valuable than attacking iPhone users with scratched screens on the internet.


Nov 8, 2019 9:09 AM in response to lobsterghost1

I’m impressed how you can see future. But I’m also thinking scratches won’t disappear. Even if I will use screen protector it still will be there. I’m smart enough to understand that. No need to tell that hundreds times. But I believe if link to this page reappear again in site like Forbes and thread will have hundreds of pages Apple will have to read it. Don’t think you can disagree in this point.

And final notice. I can fix my screen for about $30. But I’m here because I’m very unhappy that Apple goes away from Steve Jobs perfectionism. It isn’t only about iPhone 11. I’m developing some stuff for iOS and MacOS. For last years I’ve strong feeling company stop worrying about top quality of their products. That is real disaster and that’s the real reason I’m here. Maybe we can still help the company which was number one for years before.

Nov 8, 2019 9:22 AM in response to lobsterghost1

I had iPhone 4 but as I’m left-handed I kep iPhone “right”. But I’m curious when you said against perfection of Steve Jobs. Lot of people who was in charge was punished and it became known. But Apple didn’t recall product, that is true. But I will be also satisfied if Apple will find issue with screens and fix it - so when I will replace screen with AppleCare+ I can put it into my pocket like I did with all my previous phones.

Nov 8, 2019 9:48 AM in response to lobsterghost1

hahahaha u love us <3


as i said: "yes, but I believe all users are also reporting directly to Apple through support. We remain in the forum to continue the discussion about what happened. Amazing how wise people don't understand that".


We know that only @Apple can resolve this, foruns does nothing, we know we know. We already reported directly to Apple, at apple/support.


I got an Apple agent who is taking care of my case is using the data from this discussion to investigate what happened (Apple Brazil).


Just for a REAL awnser FROM APPLE, its normal to try understand whats going on, no crime for that.

Nov 9, 2019 4:04 AM in response to glsoto

It’s very difficult to understand that approach of you and some others. I didn’t want to get any other brand because I prefer iOS - but it doesn’t mean I wanted an iPhone that gets scratched extrelemy easily.


I didn’t want to ruin its looks and response with some screen protector which I never needed before that. I expected that my new iPhone 11 Pro Max would have a screen with glass that is at least as good as the previous models - but it proved to be much worse.


Here in Thailand you can’t just walk back to the store and return it - or actually you can, but you won’t get your money back. Why you people think that everything works the same way everywhere?





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iPhone 11 screen scratches

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