iPhone 11 screen scratches

Sorry you don't think what I provided is helpful. I don't know what help you think you can get from just users here? No one here can do anything if your screen is scratched. I provided the options available to you. That's really all anyone can do.

Looks like minors are affected by that issue. If so Apple won’t accept that issue at all. I hope later after screen replacing that issue won’t arise at all. But my loyalty to Apple had big impact after that to be honest. Very disappointed.

Day 5 now and still not even a hint of a scratch. I have been putting it in my pocket and pulling it out of my pocket like crazy. I have even been wiping the screen back and forth across my shirt and pant leg to wipe off the finger prints, and still no scratches.

So far this makes absolutely no sense to me at all.

I did get an official Apple leather case for it today in case I drop it, but no screen protector (i hate those things).

Very puzzling...???

I have only had my new iPhone 11 for 2 weeks and already have a deep scratch on the screen(looks like it got scratched with a razor blade). I am super careful with my phone and have never had this issue with any of my previous iPhones

I dropped mine as it slipped out of my hand as I picked it up, a fall of about 4 inches, and it shattered. Below the a link to Apple's Official Commercial on their Official YouTube channel. I find it misleading as it shows the phone surviving much higher falls. It also show the phone being dropped into a bag with lots of other items giving the impression it's ok to do the same. Not Good....

That's irrelevant example. More realistic for our case would be get new car which advertised as "the strongest painting ever" instead of previous model of same vendor. And then after washing in same place which you have used few years with you previous vehicle you will find lot of scratches appeared. Old model never experienced anything like that.

That's how most of us feeling now.

Getting tired of being told its a user to user form, and no matter what we post its meaningless.

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It seems that you are simply protecting the company again. It's your job.

But if you want to be objective, then speak on behalf of happy people whose screen does not scratch the air. But do not criticize those who met defective merchandise.

By the way. In Finland, in some top stores, some modifications of the iphone 11 (pro, max) have never appeared since the start of sales. Not a single unit. They talk about the problem with the mail. But I doubt it. Maybe Apple just stopped delivering certain shipments.

I look forward to fixing scratching frankly bad screens. Which are even scratched in the showroom. Fingers of guests. This is a company mistake. To show in the advertisement a harsh treatment with a telephone that he cannot stand in ordinary life.

Holy StIGMATa of the IPHOne, Yes. Same here. the scratches are just happening effortlessly. I thought perhaps there was a manufacturer protective sticker over the screen that I had not figured how to remove .. like on your car stereo.. I even went to the At&t store and I said “is there like a screen on here that I don’t know how to take off” I couldn’t believe that these scratches!! all my other iPhones I’ve had for a year each time and I’ve never had this occur EVER .. and all these scratches is the first week and more the second .. at this rate .. the phone is going to split in half.. or maybe the my screen scratches will strike gold or better yet water.

Why some people who ”used screen protector on every iPhone” are so eager to tell that we shouldn’t address this serious material failure here? This is not about you - and you haven’t helped anyone. You haven’t told anything we wouldn’t know. Almost all of us who are having this problem in our iPhone 11’s are long long term loyal Apple users and we have seen very clearly ourselves that the glass in 11gen gets scratches extremely easily, while previous models we had did not. So just to help you - stop interfering a matter that is not you matter. This is just a free advice, I’m not going

to buy this forum quite yet.

Really Will! Come on now...this is down to Apple and their decisions...ie advertisements, design issues and failure to deal with problems which they have caused. People shouldn’t have to crawl this site prior to making a decision to purchase.

Again one more totally mistaken and pointless statement. The scratches are NOT just a cosmetic issue - they remarkably impair the usage of the touch screen as your fingernail hits them each and every time when scrolling something.

Oh Will. Please take a look this commercial - https://www.youtube.com/watch?v=H4p6njjPV_o - I have no cat, I'm not keeping phone in bag (pay attention - that's woman's bag - lot of stuff here - you can built nuclear reactor using average woman's bag). I just keep my iPhone in the pocket - just like shown in this AD. Why it is my fault? Looks more like Apple misleading in this AD.

Will, your super keen on 🍏Wish I had this sort of loyalty from my clients!

The ad shows the phone being dropped into a handbag with other stuff. It’s reasonable to assume the other stuff is what is normally carried in a handbag - keys and alike. It’s not reasonable to expect a consumer to freeze frame the ad to ascertain what’s in the bag.

Whats in no doubt is that the ad shows the phone being dropped from a sideboard amongst other places - as I told you mine shattered when it slipped from my hand back into the windowsill that I’d just picked it up from. About 3 inches no more than 4...well short of waste height shown in the ad. That’s crazy!

If you can’t drop it don’t show it being dropped simple!

100% the same experience here. Have had iPhones since iPhone 3G was released. Always in my pocket. Never used a screen protector. Never a scratched or cracked screen. But my iPhone 11 Pro had multiple screen scratches within the first week. So disappointed :(