iPhone 11 screen scratches

I have always had apple phones and have never broke or scratched a screen & I tend to keep the phones for years. I have had the 11 for 3/4 months now and have a big long scratch it is driving me nuts. I am very careful with my phones and have not dropped it not sure what could have made this deep of a scratch definite design flaw.

Michlow, say what? They are selecting comments and removing them, if that is the case then it’s obvious they are worried about the glass flaw on the iPhone 11. Anyone have the SE and if so how’s the glass on it?

This thread reminds me of various auto manufacturers discussion forums when people complain about how their brand new XYZ vehicle has already developed rock and paint chips on the hood and front bumper. I remember this occurring when manufacturer moved to water based paints.

How is this relevant here? I’ll let you work it out.

Bill, I'm amused to see this thread is still going on!

This is the first time I've been back (to post a different question) since I somehow managed to avoid getting any scratches on my iPhone 11 Pro during 6 months of normal use. At which point I just gave up on this tread and put a screen protector on because I was going on vacation to a sandy place (and we should all know by now that sand, the most abundant mineral on earth, will scratch any phone on the market).

Can't tell the difference before or after...still no scratches.

I marvel at your persistence in trying to educate the public! ;-)

It's painful to know how extremely easily the iPhone 11 Pro can get scratched. I've had iPhones for almost a decade, and it never happened before. Previous models were more robust in this regard.

It's really ridiculous it got scratched only by place the screen facing my desk. This is PAINFUl. My phone is less than a month old.

Is this included in the warranty?

It is 10 times worse when you know that your phone was scratched even with a Zagg tempered glass Screen protector on it. I know mine is ruled user caused my thumbnail took out the screen protector and the glass in one shot

That could only have been caused by the Zagg doing the damage; a thumbnail cannot scratch an iPhone unless there is something harder between the nail and the glass.

A thumbnail is Mohs hardness 2-2.5 the iPhone 11 glass has been tested to be around 6.

https://geology.com/minerals/mohs-hardness-scale.shtml

I had my iPhone 11 for 2 days before the screen scratched in my pocket. My 7+ went scratch free for 5 years. Apparently the newer and thinner Gorilla Glass had to focus more on crack resistance than scratch resistance.

However, it's borderline false advertising to tout the "Strongest Glass Ever" when it's self evident that it scratches easier than earlier models. They should more proactively recommend a screen protector, or perhaps even include one with newer phones.

All the new bells and whistles don't really matter when you have a $800 phone with a big scratch.

Why didn't you install one?

Please read the article I linked earlier and you will see every new flagship smartphone from every vendor has this issue.

Perhaps rather than trust that their customers know what to do, Apple will do as Samsung does and raise the price $50 so a protector can be installed at the factory.

As mentioned, I had an iPhone 7+ for 5 years without a screen protector with no issues. When googling reviews of the phone I did not see the scratch issue come up in any article.

All I’m asking is that Apple acknowledge the issue and recommend a screen protector at purchase. I’m sure these complaints are no surprise to the phone’s engineers. I’d happily pay $30 to protect the most important function of an $800 phone.

It’s also a bit disingenuous to say Apple trusts that their customers to know what to do while they tout the “toughest glass ever in a smartphone” that can be ruined by a quarter or grain of sand in your pocket.

I had an iPhone 11 and scratched to heck. So Apple made an exception for me to use one Apple care and I paid the $39. Then I put a screen protector on it and sold it and bought the 11 Pro. They recommended I put a screen protector in it right away which I did.

not happy about any of this.

Okay. After half a year of postings about this topic I guess we all know that the phone quality is bad. But I am sure that most of us will buy the next iPhone again and Apple is not going to help us. That’s the fact

jpt1971 wrote:

Okay. After half a year of postings about this topic I guess we all know that the phone quality is bad. But I am sure that most of us will buy the next iPhone again and Apple is not going to help us. That’s the fact

If that's how you judge quality, then every smartphone from every manufacturer is "bad."

Every other premium smartphone uses similar glass. Good luck with whichever alternative you choose in the future.

Yet again:

The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE

If you haven't learned from this experience that the smartest thing you can do when you do get your next iPhone is put a good quality screen protector on it the minute you open the box, then yes, history may well repeat itself.

Only reason why I would be going after the new iPhone is because my job pretty much depends on it. I am an IOS developer if that wasn't my profession then no I would still be rocking the Nokia 3390 phone