iPhone 11 screen scratches

It is good to see that you have no scratch on your phone. I believe not many people would like to carry on the experiment you suggested cause very few of ordinary users are interested in taking such risk.

I have no idea about the hardness of most items, except for diamond (if I remember correctly, it is 10). Same day to day usage, never had an issue of scratching on screen like iphone 11, and I only got this phone for less than a month and I was using it in a super careful way comparing with how I handled the phones I owned before because I saw comments on the scratch issue. Maybe my diamond ring was the reason, but wait for a second, I don't have a diamond ring.

[Edited by Moderator]

Can someone tell me how to get this thread to stop sending me updates to the thread? I keep clicking the [✓Following] to turn it off but I keep getting thread updates.

I get it, there's a problem, an unusual problem, but I don't need to see any more "me to's"

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With the 2019 iPhone overhaul, the lineup has changed again, and we've welcomed the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max to the world. These three new premium smartphones take the top places on our list, displacing the 2018 iPhone XS range and all previous Apple smartphones.

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Enjoy Music With Apple Phone

Same issue with my new iPhone 11 Pro Max.

After having it in my pocket with nothing else in addition there are plenty of scratches in the display.

Never had such issues with all my other iPhones during the 2 years I used it in average.

A shame it happened now with the most expensive one I purchased.

Thats not the quality I expect from a premium Smartphone.

Really disappointing :-/

The build quality of the 11 is top notch! And since glass is glass, period, I’m not at all surprised that my 11 (like my X and XS) is flawless. SINCE DAY UNO. I’m one very happy camper, as I’ve been for many years. Props Apple!!! 😃👍

After using iPhones 3, 4 and se for years without any scratches, my brand new iPhone 11 pro max has a deep scratch after being used for just one week. The phone has been in a wallet since it was unpacked. Very disappointing.

This screen issue is horrible. I know Apple says it’s a cosmetic defect but the visual acuity has been greatly diminished by whatever is causing it. I’m sadden to have an iPhone for the first time ever. If I wanted an inferior product I would have went with the competitors phone.

I'm the same. I've had a long succession of iPhones and never had any issues before. I've never contemplated complaining about any of their devices before, but the number of small scratches (and some slightly longer ones) developing on my screen is alarming after such a short period.

I accept that there will be some general wear & tear scuffs etc, but this is worse than that. Not impressed.

Same happened to me. I have an Iphone 11 Pro and Iphone 11 (work) and both show scratches two days later! I think this is absolutely unacceptable and not in line with Apple quality standards. Apple should replace these screens for all affected customers proactively!!

Rewriting cuz my post was deleted for being “speculative” for comparing this episode with another one with the Apple Watch glass problem.

i totally feel deceived by the advert of a mega resistant iPhone being thrown around a bag full of stuff. I am extremely careful with my iPhone and it got lots of scratches which my previous iPhones never had. And it is never in a bag full of items.

Same here. Ugh. Have had iPhones for over a decade, regularly upgrade, always keep in front left pocket with NO other items in it. Did not change my phone behaviors at all but within first week of owning the iPhone 11 Pro, but nonetheless, two huge and one lesser scratches have appeared on the screen. Barf.

Has anyone identified what changed with their screens?

I got my iPhone 11 Pro, White, a month ago. I have used an expensive screen protector and the Apple silicon case. However; scratches have appeared on the stainless steel sides of the phone. Not happy -spoke to Apple and they couldn’t help as I’ve had it for a month.

@chadmclark

Return it: not possible

Use Apple Care: -250€

Sell it: - 300-400€ ?

Buy new one: - 1150€

You understand what we mean?

We have done nothing wrong but have a great loss of money. That‘s the frustrating thing.

I don’t really care if there are some scratches - but it‘ll become a problem when I want to sell it.

Won‘t say anything to the „you rocked it“, pure provocation.

If resale was something you are concerned about, why didn't you put a screen protector on it from day one? Resales is important to me and I always get top dollar because my phones are protected in a case and screen protector before they are even turned on. Any glass screen can be scratched. Apple, Samsung, LG, doesn't matter.

rbrylawsk - unless you sell screen protectors for living, I can't understand your motiviation to post on a thread where you have absolutely no reason to be. This is a place for people who have issue and for people who can help to solve the issues. All you do here is telling people that they are cluless and it's their own fault. Well, don't you have anything else to do with your free time? And why in the world would anyone have sand in their pockets? Unless one lives under a beach chair, or maybe a resident of a city in a desert. But most definitely nobody in PA walks around with pockets filled with sand, stones and iPhones.