iPhone 11 screen scratches

My I phone 11 is not even two weeks old. There is a scratch that is about two inches on my screen and it hasn’t been dropped. I upgraded from an X. I never had protection on my X and never had a scratch. I have had a case on since day one with this phone and now have a big scratch. I am very unhappy and will be calling to see if there are any options. I was told the screen is way better than the X from the staff at AT&T. Not happy. At all.

It is, but you don't want to hear that.

Read the link from The Verge I posted earlier to see why Apple and every other smartphone maker opted for slightly more prone to scratches in exchange for much less likely to shatter when dropped.

Shatter resistance isn’t as important, its covered by applecare+, while scratches are not covered so in spite of paying hundreds for applecare you still have to pay full pop for a new screen. The screen is much more susceptible to scratches not just a little. I have decades old glass tabletops used daily that have much less severe scratches than my iPhone 11 did after a day, and that was using the box to transport it rather than throwing it in with my keys and other phone like I normally would.

Even if that were the case, scratches can be completely prevented by applying a $20 - $30 screen protector, problem solved.

Also, the majority of customers who do not purchase AppleCare+ feel quite differently about shatter resistance.

But that’s not the issue. The issue is that these people would rather not use a screen protector (and haven’t had to in the past) and that this phone is the most susceptible to scratches, from virtually nothing, of any phone they’ve ever had. I’ll be interested to see what apple does with the iPhone 12 screen.

can you provide a link or cite this info?

this would mean that they knowingly Falsely advertised the phone as one of the strongest phones.

It is a marketing contradiction. Especially because my phone fell 3 inches on the 3rd day. Cracked and shattered the back. Then They are the only ones that can change the glass on it? That if you use a non-Apple branded replacement the device just doesn’t work.

They should not be allowed to do that.

1000 bucks for a phone and they treat you like a second class citizen. I just want my phone fixed free. Ridiculous. So much for loyalty.

[Edited by Moderator]

If you don't use a screen protector, you risk screen damage.

Your choice, really.

Many people also never wax their car and then are surprised when their new car has paint damage after two or three years.

As a consumer, you have to do what you can to protect your purchase.

I had my phone for less than 5 hours before I had a visible crack and 2 huge scratches. I feel really dumb for not checking this out before choosing the iphone 11. Has anyone heard form Apple yet owning up to this and fixing?

Apple has unfortunately forgot to mention that you should always buy a screen protector for the iPhone with the toughest glass ever. Otherwise, the glass does not withstand everyday use very well – you know, such as putting the phone in your pocket :(

You're totally right. They should let people know that a screen protected is absolutely required. This is something Apple really needs to do.

Those who had iPhones before, expect at least the same screen resistance that previous models.

Yes! Since I had no problem for years with my iPhone 6, I wasn't trying to avoid the minor cost of the protector. I truly did not think I needed it - e.g., belt and suspenders. So I installed my new protector today over the scratch. I've been carrying my phone in a baggie since the scratch. I still have my iPhone 6 sitting here with zero scratches (not kidding!) Apple should include the protector in the iPhone box!

MariaAlejandraG wrote:

You're totally right. They should let people know that a screen protected is absolutely required. This is something Apple really needs to do.

A protector is not absolutely required; it's completely dependent upon how you use your phone.

But using these iPhones exactly the same way as other previous iPhones results these new iPhones getting scratches in just days. That impacts the pleasure and value of these phones, whereas previous models survived years without scratches with the same use.

So, a screen protector is practically a must, while it was not needed before. Apple got the formula for the "toughest glass" only half right this year. Hopefully the next iPhone will have improved scratch resistance – or comes with a screen protector in the box.

I had a few very customer unfriendly experiences with Apple a few years ago that, along with some very user unfriendly parts of their software "ecosystem" on their devices, caused me to move off of their laptops and back to the PC environment. As of now, when it dies, my MacAir will be replaced with a PC too.

They take a very rigid and hardline posture with their "rules", even if you have what seems to be a valid grievance. Not unusual for a huge company but still .....

MichLow wrote:

So, a screen protector is practically a must, while it was not needed before. Apple got the formula for the "toughest glass" only half right this year. Hopefully the next iPhone will have improved scratch resistance – or comes with a screen protector in the box.

So if Apple raised the price of the next phone by $20 and includes the same screen protector you could buy yourself in the box, you'd be happy?

Why is that better than deciding upon which protector you want and applying it at the time of purchase?