iPhone 11 screen scratches

Wow how ironic. The Belkin screen protector I got as a replacement for one I cracked, a couple weeks ago, just cracked. I didn't drop it or bump it at all. However, there are 2 hairline cracks edge to edge. Luckily, I'm getting another free replacement from Belkin.

This whole situation is an absolute joke.

Agree here.

I’m basically being discounted on my experience because I didn’t search for this exact criteria? Thanks.

I researched the phone before purchase, amongst many reviews. None mentioned the screen being breathed on would scratch. There should be no reason that a phone, sitting in a pocket alone, should be scratched this easily.

You keep saying other devices “don’t scratch.”

internet posts show that simply isn’t true.

So apparently the posts here are “proof” of a defect but posts elsewhere are not proof that the issue is widespread across other devices?

William Kucharski wrote:

As far as Tom’s, like many such websites they make their money on traffic, and nothing drives web traffic like a good “Apple has a defective product” story. Tom’s also knows well that all other premium smart phones have people complaining about similar scratch susceptibility, as explained by the Verge article people love to dismiss.

And Forbes has disliked Apple for years.

roseann67 wrote:

Bring back the old screen formula and give iPhone 11 consumers an extra discount for the shoddy workmanship of the iPhone 11 screen.

What was wrong with it when you opened the box?

Unless it was damaged inside the plastic wrap, there is no “workmanship” issue here.

I was waiting for Apple to officially say something regarding the iPhone 11 screens that is easy to scratch, but I haven't heard anything from them. Since the first week of use my iPhone got scratches on its glass, and I only had used it my pants pockets with nothing else, only the iPhone and I got deep scratches on the glass that was announced as the toughest glass in a smartphone. I use iPhone since the 3G version and never got this problem before. I asked on Apple Store if Apple had an official position regarding this matter but them hadn't even heard about any problem. What should I do about it Apple? I have an iPhone Pro Max and my wife has an iPhone Pro, both with same problem. Really disappointed with Apple, maybe is time to go to another brand, it is getting more expensive each year for a worst quality product.

Now second IPhone Max Pro has a completely busted “Shards of Glass” back glass

—- this is amazing ... I wanna show it off .. my first iPhone 11 pro max and the also had the “Butter” screen . We should all assemble Infront of every apple store and hold up our broken screens and let them face the broken truth

Comparing a $1,000 phone getting its screen scratched from just being in a fabric pocket is like your $100,000 car paint being scratched from just rain.

Car paint is designed for all types of normal weather. Road debris is not normal usage for a car because it is actually damage, but putting a phone in a pocket is normal usage. Your analogy makes no sense.

Having the same issue. Have had the phone a week take very good care of it and now a big deep scratch out of no where. So frustrating! Never have I had an issue with scratches on any apple product. I have submitted a ticket with Apple and seeing a tech in an hour. Considering returning this 11 pro and going with an android if this is how Apple takes care of its people. Very disappointed in Apple.

I won't say what cars I own but I do have the front of each covered in 3M Clear Bra material - it makes no sense not to and leave the paint open to damage from road debris and wind-driven sand and dirt.

I'm on my third windshield on one and my fourth on the other, thanks to the aforementioned wind-driven debris not to mention rocks thrown up by other vehicles.

Perhaps in other areas windscreen damage is rare, in many areas of the US the average windshield lasts two years at most and windshield chip repair is done perhaps twice a year if not more often.

For example:

CUSTOM CLEAR BRA FILM in Centennial, CO

XPEL Clear Bra installation - Los Angeles, CA

Paint protection film applied is typically at least $2000 per vehicle.

3M Paint Protection Films



It's also quite common for Jeeps, including the Grand Cherokee you cite, to have film applied as well.

3M™ Jeep Grand Cherokee 2017-2019 Paint Protection Kit - Hood

Well. Can’t agree with you. When I bought the car I didn’t search for bra or protection. I just bought the car I can use. And sometime it means I will use it during sand storm. And I use it. And my iPhone 11 Pro looks much poor than my windshield.

Holding two materials of the same hardness back to back will scratch them, that's rather the definition of equal hardness.

This is like stating if you rub two car doors together, they will scratch.

Yes, and then what.

If the iPhone 8 makes you happy, that was a great purchase.

I have NEVER had a scratch or blemish on any of my iPhones 5-X. However, my 11 Pro has mysterious streaks/blemishes. I can’t believe it’s my fault... my phone is always in a case and in an empty pocket. Apple, I believe we have a problem...

Wasn't meant to be a threat to Apple but I assure you they are monitoring all threads. Not that they would do anything but you would be mistaken if you think they are not monitoring all avenues of open communication. Big brother always knows.

When I went to Apple I talked to the repair specialist and the Supervisor and they said they could not be responsible for cosmetic damage and I would have to get Apple care. How did you get so lucky?

Thanks, Fred