iPhone 11 screen scratches

I have a major scratch down the left side, a small crack on the bottom right and dozens of micro scratches after three weeks of use on an iPhone 11 product red. It’s been in a case. It hasn’t been dropped.

This is hugely disappointing. My iPhone 6 is in better condition and was dropped a myriad of times.

I think Apple has a problem here. No phone is perfect but this clearly isn’t an isolated incident.

Scottacus213 wrote:

My wife and I are having the same issue. We're using our phones in the same manner as we did the 6S that we had for years, now our new iphone 11s are scratched within weeks of purchase. Very disappointed.

Unfortunately, you and your wife are imagining things. In empirical testing by Zack Nelson (@JerryRigEverything), a razor blade will scratch the screen of a 6S, but will not damage the screen of an 11 Pro Max. Not to mention, unlike an 11 Pro Max, you can actually bend a 6S with your hands.

iPhone 6S: https://youtu.be/Ve4sejMLkUw

iPhone 11 Pro Max: https://youtu.be/7jD5Gkh4K34

venksta wrote:

Im curious is there even one person out there who is using the phones from a couple of weeks and is scratch free when looking into the reflection of light ?!

There are several million of us, actually.

Same here. I just looked at the screen of my friends iPhone 7 - and she's not even that careful with it - had it 4 years - nary a scratch - the 10s I just sent back to Apple was perfect - no scratches. This 11pro has one major scratch right down the center and a few other smaller ones after just a few weeks. This definitely needs a fix, Apple.

I've been trying to recall why I had ever used a phone case. Why would I want to cover up a phone I bought for its design? Then I remembered - - - Antennagate!!!! Maybe Apple will give all of us iPhone 11 owners with scratched screens a free screen protector?

Just had an appointment at the genius bar in Düsseldorf, Germany. Management says the deep scratch (visible with screen on) on my 3 week old iPhone 11 Pro Max is the result of improper use. They added that all the displays have the same quality and there are no bad units.

I‘m quite shocked that a screen on a 1250,00€ phone that scratches deeply right after a few weeks is considered to be „normal“ behaviour of the material...

i had the iphone X for two years witthout a screen protector and never had a single scratch. Thats how i take care of my phones. Got the iphone 11 pro a week ago and boom my first screen scratch in a pocket where nothing else but the phone there! The screens means a lot to me and now i’m really worried about this one :/

I took mine to the Apple store and they said it was clearly an issue and because I alerted them to the problem within 30 days they offered me a replacement or full refund, but I think my issue might be a bit different to everyone’s here, as it wasn’t a scratch as such just an odd fault that went away when cleaned but returned afterwards

hope everyone gets theirs sorted and I hope I don’t get the same issue again!

Same issue here as well I baby this phone so hard for first week and light scratches on screen , I had an iPhone 6 for 3 years and sailed on a boat across the Atlantic with no issues with my iPhone 6... makes zero sense ...

Same issue, I've never used a screen protector before - now with "The toughest glass in a smartphone - strengthened through a dual ion-exchange process" in a few days got scratches. Took it to Apple and got the runaround...there is a batch of defective glass screens that Apple needs to own up too and fix it for free!

Similar case here, never used a protector for my iPhone 6 and after five years of daily use I never got scratches on it. One week after receiving iPhone 11 I already had light scratches on the screen. I'm always super careful with my devices and the only thing touching the screen is my pockets with nothing else inside or my fingers. After noticing the first scratches I was being even more careful but more and more scratches kept appearing on the screen.

I contacted Apple, explained my situation and the answer was "it's cosmetic damage and we're not going to do anything about it". I was a couple of days over the 14-day return period but I asked to return the phone anyway because paying $800 for a device that scratches practically on its own is just unacceptable. I got transferred to 4-5 different people and explained my situation to all of them, firmly but politely demanding to return the phone. Eventually I was told they'll make an exception and process the return for a full refund. They asked me a lot of questions about my order, whether I picked it up or had it delivered etc. They even asked multiple times if the phone had scratches on it when I first got it, which I found very weird.

I decided to take my refund and buy another iPhone 11 and had my local Apple store install a protector on it immediately. Upon receiving the second phone I inspected it very carefully while unboxing it and noticed that the plastic film covering the screen had fingerprints on it and small dust particles under it, which clearly showed that the phone had been unboxed and then put back together. I peeled off the plastic and noticed a small scratch on the screen, straight out of the box. This was clearly a used/returned item that was then sold to me as "new". I ordered it directly through Apple's website.

I went to the local Apple store, explained them that the phone has a scratch straight out of the box and asked to exchange it to a phone that's actually new. The lady said "no problem", processed the exchange and installed a screen protector on my new (third) iPhone 11. I clearly explained the reason for exchanging the phone and when her device was asking for a reason for the return, instead of "damaged on arrival" she marked it as "buyer's remorse". I'm sure that phone that's now had two previous owners will go back on the shelf and get sold to someone as "new".

For everyone who's getting these scratches, don't just post on forums. Contact Apple directly through their online chat or phone. Don't take no for an answer. They're aware of the problem but they're trying to shrug it off saying it's your fault. They have clearly released a product with a faulty screen that can not withstand normal everyday use. As more and more people get their new phones this problem is just going to keep growing until Apple launches a recall/repair program.

Same happens to me on the first few weeks when I start using it. Got some minor scratches and a deep one around the speaker. I didn’t put it with any sharp things. Only kept within my jeans pocket. Feels like the jeans texture is hurting the screen.

I have had several iPhones since the 3G and my last iPhone, a 6S still has an immaculate screen and I have passed it on to my partner.

Got my iPhone 11, had it a matter of weeks and now fine scratches have appeared as others have shown.

I was wearing chino shorts, no keys or coins in pockets, just the phone.

then over the course of the following days a massive crack!

phone is in a protective case.

only time I have have had a cracked screen is when I have had it knocked out of my hand, not in a case and it dropped on to concrete, which is fair enough.

Really? Even if they do, based on this thread, clearly Samsung or Apple, depending on how you want to look at it, is doing something different or is there a Samsung version of this thread you can direct us to? Without Apple or Corning making a statement people can only assume it's unique to Apple and what they may or may not be doing during manufacturing.

With all the comments here, it's sad that a 3-pack $5 screen protectors is fare superior then what's happening with the iPhone 11 screens...Apple needs to acknowledge the "defect" to have a corrective program available to everyone...instead of excuses at their Stores.