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my wife and me have put our brand new iphones 11 inside our pocket pants and both screens get scratched the second day of use (mines right in the selfie camera, apple says “without mal function”...). Has someone experimented somethg similar? We are really dissapointed, apple only cares if you have bought “apple care”....we cant use the screen without a protection: worst screen ever....👎
[Re-Titled by Moderator]
iPhone 11
The same happened to my iPhone Pro. I just got it yesterday and kept it in a pocket with nothing else. Less than a day later and there's already a scratch. I didn't have this problem with the iPhone X.
they told me to contact my carrier which is (proximus inside the europe)
which will most likely end up turning the phone in, wait 7 - 14 days untill i get my new phone or get the screen repaired
this blows.
I brought my phone into Apple the day after I noticed the scratch on the screen and the person I had deal with my issue said there was nothing they could do since it’s a cosmetic issue and once it leaves Apples hands it’s out of their control. He said I could sign up for Apple care and pay for it to be replaced. This was a few days after receiving it.
I’m having the same issue!!! I have an otterbox case and only keep me iPhone in my pocket nothing else like change or keys! Apple has to do something about this. It has more scratches than my Xs Max I dropped on the sidewalk without a case!
My phone was in my pocket (on its own) for two days and it came out covered in scratches and what looks like a permanent smear. I have kept multiple generations of iPhones in exactly the same way and not experienced anything like this. I was going to claim under my AppleCare but am not sure the exact same thing will happen if fixed.
Same issue. Scratched on top area of screen by front facing camera. Apple said maybe they can replace my screen, but no soon enough appointments available at my local Apple store (besides that I DO NOT want my brand new phone that’s is a week old to be fixed...I want it replaced). They had me run around to another Apple tech at Best Buy and he simple said we can’t do anything about this. Verizon suggested to go back to authorizes retailer for replacement and this store does not have the phone in stock. No solution what so ever. And soon I’ll be out of my 14 day time period for anyone to do anything. Apple needs to provide new phones to those with this problem!
similar to others that have posted, I have had this phone alone at all times in pocket with no keys, or anything with it.
Same here. Never had a scratch on any of my iPhones. 2 weeks with the 11 pro. Scratched! Not some little scratch either. Same pocket with only paper money. Never any metal of any kind.
another issue tech support couldn’t figure out is my screen is extra sensitive. When scrolling apps. Phone will go to link if just barely touched screen. Annoying!
Okay... I literally got my iPhone 11 yesterday in the mail and I put it in my cars cup holder briefly while I was driving and I pulled it out of the cup holder and low and behold the front screen now has a giant scratch.. not deep but it is noticeable on the LCD screen!! Wtf??? Toughest glass ever?? My iPhone 8 had zero scratches and I did this all the time with that model. There’s something not right here guys.. phones should be just fine to throw in a cup holder or a pocket with keys and not come out with gashes to the front screen.
I bought Iphone 11 pro and my wife got iphone 11 last week. Just within days it got a lot of scratches in the screen. We are generally very careful users of phones and any gadgets. I think If scratches can happen with our phones it can happen to almost 80% of the users. not sure Apple is doing anything on this issue. I have never used screen protector for Apple products but this time they have completely lost it
So you're saying they took a step forward in cracks due to impact, but somehow managed to simultaneously take 3 steps back in scratch resistance?
Doesn't make sense on the face of it.
In my case the scratch/crack seemed to appear out of nowhere.
I'm almost worried that I'll wake up in the morning and it'll be gone.
Good thing I took pictures!
Well said... some idiots here think that we don’t know how to use our phones/care for it or that we don’t know that glass scratches. We here are commenting with years of experience in using Apple products. This is an issue and Apple should fix this as soon as possible.
This issue has already started to hit the news in Australia. Good thing for us as it means it forces Apple to start investigating rather than the old excuse we haven’t heard of this issue before...
I’m having the same issue too. Never had such bad scratching, have looked after the phone really well and a day after purchasing it was scratching. It even has a slight chip but has not had any falls drops etc. I really looked after it and it’s in the Apple leather case too. I contacted Apple support who said they do not cover cosmetic damage, but I said it wasn’t anything to do with my fault but they didn’t seem to care and just kept referring me to apples warranty saying it doesn’t cover for scratches. To me it seems like a defect.
Same here, strange scratches after a week of use. I cautiously have nothing else in my pockets to not scratch the iPhone, but nevertheless I have 2 scratches with each 1 cm length and so deep that I can feel them with my fingernail.
The case and protection foil I ordered have delivery delays, not a good timing overall :-(
Got the same issue! I got the iPhone 11 pro about two weeks ago and already have an unexplainable scratch on the screen. The phone hasn’t fallen or anything, I merely put it in the pocket of my pants. At first I thought it was some kind of stain but I can’t get it away...
I am throwing my name in the hat here too. Less than 5 days of use and two significant scratches. My iPhone X had two years of use and no damage like this. Apple, please be aware - this is the first product of yours (of many over the years) where I am disappointed with the quality and durability of the material used. Scratches that appear out of nowhere are unacceptable.
Like my MacBook Pro that had a display issue and was replaced, this issue needs to be addressed also. The sooner the better.
iPhone 11 screen scratches
