iPhone 11 screen scratches

I have the same issues as well. From out of nowhere the screen has scratches and I just got my iphone and I am very keen on where do I place my phone and don't put other stuff in my pocket with my iphone. Is there answer or solution from Apple? Never experienced this with my other Iphone's. Seems like this is 'softer' type of glass, strange..

I only noticed mine last night, my whole screen has scratches all over it and it only sits on my desk all day, I contacted Apple about it and because it’s a couple of days outside the 14 day Apple warranty they will not rectify cosmetic issues as it was most likely my fault. Obviously not now if everyone has this problem

Found same rounded scratch on 5 day of usage, no drops, no contacts. Even more - the day before I don't even use phone at all. Called to apple support, walk to local repair/support shop - got rejected as "No warranty case"

Answer from Apple was basically it was my own fault that it had this many scratches and I have no proof it was from the time the box was opened and because it was outside the 14 day return window they will not fix cosmetic issues now. So basically all I got was tough luck after spending two hours on a chat with them

People are reporting that their phones are scratching without keys or coins in their pockets. It’s not acceptable to get a phone in which this happens so easily. Nothing is unscratchable or unbreakable, but this is just inexcusable for ANY product but much less for a +$1K phone. Period.

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I'm also having this problem on my new iPhone 11 Pro. I've had it for roughly 2 weeks. It only ever goes in my pocket or on a wireless charger. I already have scratches on the display that didn't show up on my last iPhone X until after 2 years of use.

Nothing is going to help anyone here. We are all users, and no matter how many post their phone is scratched, it's clear Apple isn't going to replace them for scratches, especially since none of the phones had a screen protector installed. Apple doesn't replace phones for cosmetic reasons. If someone is within their 14 day return window, they can return the phone for full refund. If they choose to re-buy the phone, they should put a screen protector on it and stop worrying as a screen protector will fully protect the screen. If they don't, they may well get scratches on their replacement phone.

The only advice which will help anyone is to recommend putting a screen protector on their phone to stop further scratches from happening. Perhaps not the advice you or anyone else with this are looking for, but the only advice that can help anyone.

It’s needless advice. Saying “put on a scratch protector” doesn’t add anything to the conversation. It’s like saying “just leave it unused in a drawer and it won’t scratch”. And saying that all glass scratches makes as much sense as Steve Jobs’ iPhone 4 antennagate “you are holding it wrong” excuse — no sense at all. All glass scratch, just not this easily.

Making excuses for a corporation and claiming this is “normal”, like many people here are doing, is embarrassing because it is not normal. And it doesn’t matter that Apple is not looking at this forum. Users are piling up their reports because they are clearly experiencing a manufacturing problem. The more reports, the better for everyone, including Apple.

This is not an excuse.

What we are trying to tell you that we can't fix your issue.

Complaining here won't fix your issue to. These posts are not reports, Apple is not here.

Address it to Apple directly.

If you want to adamantly say "it shouldn't be like this," feel free, but the bottom line is this is what state of the art in glass production is.

Glass can be crack-resistant or scratch-resistant, and most prefer crack-resistant, but regardless it's the route Corning pursued with the Gorilla Glass used not only on Apple's phones but also the Samsung Galaxy as well as the Google Pixel.

If those decisions do not sit well with you, feel free to complain to Apple, Corning or whomever you like, but the fact remains it's state of the art for the product and its strength even if you (and others) feel it has significant shortcomings.

Design a glass that is both crack-resistant and scratch-resistant and congratulations, you're a billionaire; the people who research these things for a multi-billion dollar corporation that specializes in glass can't.

It's the conversation which is pointless. I offer advice which makes sense given the situation. Either take the advice or don't. Your choice. But continuing to complain to other users is simply a waste of time. You will get NO resolution from whining about something no one here can solve for you.

Please look at my post on 14th page and tell me is it a normal for a phone in 2019 :)

"I have the scratches only in upper-left corner of the phone" from my finger ... 100%

It can't be a situation, it's a defective phone!

The explanation has been given several times.

You can complain if you like, but it's not going to change the material science involved.

I will post it again in case it's scrolled back too far in the thread to be convenient, and note that this article is concerning Android phones, so the issue is across the entire sector, once again because Gorilla Glass all comes from the same source, Corning:

The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE

I received the iphone 11 in the mail, opened the box, set the iphone up and literally on the way to best buy to purchase the case I wanted, this phone had already been scratched on the front screen. The other iphones I have had ( every model since the Iphone 4) have all been fine without screen protectors.

Please, tap the blue text in William's post and read this Verge article. It explains why new smartphones are "scratched by the air".

Long story short: you can't make a glass that is drop resistant and scratch resistant at the same time. And Corning and manufacturers require a drop protection more.