iPhone 11 screen scratches

The important thing to note here is that Apple made a claim that it is the toughest screen ever. That clearly means they should not scratch or even break under normal use. They have not made a single comment. We have some fanboys who here who want to fend everyone as if they have no other work in this world than to complain ! The complain is so Apple will hear us. it is important that we are heard. I have never had issues with Apple before for which I have lodged a complain. This to me is a big issue. Maybe to some they don't think it is important and then keep fending everyone about their stupidity and not using a screen protector and so on. People made a choice and spent a lot of money on this phone. This is simply not acceptable !

You're right. I'm going to un-follow this thread now. I'm telling people if they don't want anymore scratches to put a screen protector on. I'm saying Apple and Samsung are using a new glass this year, which is stronger AGAINST cracking the screen, but is clearly not more scratch proof, which many of you were expecting.

You are all now free to moan and complain without me interrupting your whine session.

My iPhone 6s screen did not scratch.

It also did not shatter.

No screen protector.

To achieve the same with the new "tougher" screen, some say that a screen protector is necessary.

Apple should have included a screen protector with each new iPhone, if that is a necessity to prevent scratches.

Exactly. I had my case and glass a week before the iPhone even arrived. It's just common sense. To those that are saying a phone that cost +$700 shouldn't need glass protection a $25,000 shouldn't need insurance but I'm pretty sure you get it.

I noticed a tiny blotch, and it won’t come off my screen, I use an IPhone XS Max, I’ve had it for 6 months through Verizon. I was very irritated by the blemish I noticed, especially because I clean and take care of my iPhone. I have learned to be careful, I have owned an iPhone since 2010, it’s the only phone I like and value . I know my history with scratches, dents, cracks, and abrasions. This blemish on the screen is unusual and I can’t explain it to myself.

I only keep my phone in a pocket by itself or on my (clean) desktop. The front of the phone is covered in scratches and the rear "frosted" glass is already wearing smooth diagonally opposed to the camera lenses.

Remember when Apple made high quality products?

Sigh.

Same here -- I've had every iPhone model, and this is the ONLY one that has gotten an obvious surface scratch in less than a month! And like many others, I have a case, and only ever put the phone in my empty pocket.

I am experiencing the same issue. The one sided full edge has been scratched and other than that there are some scratches on the screen without being touch with the sharp or any object. The normal daily day of use made it scratched. I think they are considering this as cosmetic damage, I have apple care plus plan but I don't want to replace it in 34$.

I did post one of the original complaints on the Screen Scuff marks and my disappointment.

Just want to clarify. The back of the phone is solid and rugged. Its only the screen where this type of wear is not acceptable and very shocking.

Also please remember the Camera lens is sapphire crystal so those are going to be very good under normal use. I have a sapphire crystal watch that is 12 years old but ) scratches. Great that Apple used this material. Sapphire Crystal is very expensive to culture and probably cannot be done for the screen cost effectively. having said that. This screen is terrible ! are you kidding me ? Tougher Glass ! really.

Blown away by just over the course of a few days how many micro scratches were developing on the phone. Always use care when putting in pockets as I did with my prior iPhone 6s which to this day has little to no micro scratches. Shocked and annoyed when Apple says "strongest glass ever" on an iPhone. With the amount of micro scratches after one week, I'm like what's the phone gonna look like after a few months to a year? especially when I plan on keeping the phone for 2+ years. If this is the standard then every employee should just auto encourage a screen protector (annoying though) because it shouldn't need it, some will disagree but if that's the case then auto include the screen protector with purchase. Some forums say due to tougher glass has made the glass softer and more susceptible to scratches.

Im incredibly upset about this. I got my iPhone 11 Pro max just last night, upgrading from iPhone 7 Plus. I put the iPhone 11 in my pocket and I take it out with a scratch on the screen! Nothing was in my pocket! This is ridiculous for a product worth $1.2k!

I've also had this issue with my iPhone XS Max. I've never had any significant scratches before, I've been using iphones since iphone 4. After a year of use it has some serious scratches that I can really feel with my fingernail.

[Edited by Moderator]

Having the same issue. Phone has been in a sturdy case for the two weeks that I have had it and noticed a surface scratch last night. The phone has not been dropped or around anything that would touch the screen. It's not noticeable by the naked eye but I can see it on everyday function. I'm so frustrated by this! I have been an apple user since the 4 and have never had this issue. Now that I see it is common issue I'm questioning my loyalty. Of course now I'm just STUCK! Ugh!

I’ve kept mine away from anything that would scratch. 1st iPhone in a few years. I’ve never had this problem w Samsung! I never needed a screen protector for scratches!! I’m only using an iPhone again because I loved my Apple Watch and love my iPad. Thought I’d go back to iPhone. Everything I read said the screen is super tough...no problems. Well the only place I keep this phone is pocket of my scrubs and on my bed at night. How in the **** do you get screen scratches from scrubs and sheets?

we need compensation! We need new screens!

I also had the same problem with 2 11 Pros and only after some minutes of use!

The first one: Showed up a very light (but long) scratch (couldn't feel it with my nail) after a couple of hours of use (only in hand and in (clean of everything) pocket).

I thought that that the scratch was there from the start and just didn't noticed it.

The store exchanged the phone the same day.

I got a second one which I examined and was OK.

I didn't used it more than 2 mins and then wiped it with the soft cloth (obviously totally new and clean) which came with the Spigen screen protector I bought in order to apply the screen protector.

Then 2 scratches (a light one like in the first iPhone) and a deeper one appeared!

I got the second iPhone back also.

Never had this kind of issue with any iPhone I had the last 9 years.

It is obvious to me that we are dealing with a screen coating failure which Apple has to acknowledge ASAP!