iPhone 11 screen scratches

The problem is you and everyone else who is complaining DON'T understand the difference between strong glass and scratch resistant. There's a link to an article from The Verge posted several times in this thread. It acknowledges that the glass used on the new iPhone's and the new Samsung phones employ Corning Gorilla Glass 6. This glass is engineered to be harder to shatter from a fall. It does NOT mean the glass is harder to scratch. They are not the same and everyone here is confusing this.

Simply said, the glass is stronger, but that doesn't mean from scratches.

We’re not dum ***, we know the difference, but not it’s because it’s the strongest glass that it should be easier to scratch than previous glass of previous glass used on previous iPhone’s generation, it’s a big mistake that Apple did, bottom line.

Because even an oleophobic coating can't stop screens from being scratched. I'd wager that most of the scratches (not all of course) people are posting here are the coating being scratched, not the actual screen.

If you do some research, you'd learn this about what olephobic coating really does:

"Oleophobic coating provides a certain amount of finger smudge resistance to your smartphone's display; it doesn't make it fingerprint proof, mind you, but keeps the grease at bay, not allowing it to adhere to the glass."

Notice that not one word suggests oleophobic coating provides scratch resistance.

But everyone is saying to slap a cheap $3 screen protector on it so....

my Point is , saying that the screens are oleophobic, and toughest glass, but you’re still required to slap a screen protector is jokes...

they should have not made the screen “the strongest glass” and non oleophobic at all.

I never suggest a cheap $3 screen protector. Though if someone did, it would still protect the iPhone screen from getting scratches.

If you don't want to invest much money in a screen protector, this is without question the absolute best value going for a good one, which is also coated to reduce finger prints. Plus, it's virtually impossible to mess up the installation with this ingenious application process: https://www.amazon.com/Spigen-Tempered-Protector-Installation-Designed/dp/B07GX33WVR/ref=sr_1_3?crid=3HA3VW3JA6AGI&keywords=spigen+iphone+11+screen+protector&qid=1571108064&sprefix=spigen+iphone+%2Caps%2C177&sr=8-3

They make this for iPhone 11, iPhone 11 Pro and 11 Pro Max. And if you read the specs, it's oleophobic coated and you get two protectors for $11.

That's the problem with those types of liquids. They do scratch and are very difficult to remove if you aren't happy with them. A true tempered glass screen protector can be easily removed and replaced if you scratch it.

I used a tempered glass screen protector from the first minute I got my Iphone 11 pro max.

Yesterday my screen protector got some bubbles and I went to exchange it. When they took it off, they pointed two scratches under it, right in the middle of the screen.

I really don't know how this happened because the phone had a glass screen protector from the first minute it was taken out of the box.

It seems these phones scratch in contact with air... this is really not acceptable from a 1200 euro phone... Come on Apple, what the **** is wrong with these screens?

After I saw what happened i went to a local store to look at the phones on display..Guess what? Iphone 11, 11 pro and 11 pro max, on display, all had their screen scratched..

Apple should really come up with an explanation on this because it is really not acceptable. i understand scratching the screen by mistake but this is clearly a manufacture fault in all these first batch phones.

Such devices need screen protectors only for using in harsh conditions. Not being able to withstand daily use is unacceptable. I mean you can get some minor scratches, but not as in the previous photos.

I have similar issues with my brand new iPhone pro max 256 GB- came with marks and scratches on the middle right part of the screen and Apple Genius Bar refuses to do anything about it dismissing the problem as cosmetic in nature - When a product comes with marks and scratches brand new before being used it’s a manufacturing issue- extremely disappointed with Apple this time for their customer experience especially when people are shelling SGD 2000+ for this!

Strange.

My 11 had these marks too, had a chat with apple, and called them (im inside belgium so the store is quite far from my town)

and they made a notice about it

went to the apple store and i got a new device.

Adding my voice to the group. I've had my iPhone 11 Pro only a few days and the screen has a scratch. It has been in a case since the first 30 seconds it was out of the box and has never been on it's face or inside anything but soft pocket all by itself. I pulled it out of my pocket today and behold, somehow it got a scratch from being in the pocket of my pants. I've had every iPhone since the first one and have NEVER had a single screen scratch. Ever. There is definitely an issue here that Apple needs to address.

This is actually partially true. The only information you get from jerryrigs video is that the screen hardness is above 5 and below or equal to 6. The materials in our world are not all exact single digit, in fact most aren't. There are particles that are 5.2 or 5.56... now if the XS screen was with hardness of 5.8 and 11 is 5.1 - the XS one will resist the particles from the example, but the 11 screen will scratch. All that while both pass the 5 pick test and fail the 6. Hope that makes it clear for you.

Also I don't understand people here that used a screen protector from whole their life, stating that the screens are the same. Did you have personal experience? Did you try naked GG6 note 10 plus and then again naked the iphone 11 with the same usage to come here and state it's the same (while apple states their glass is a custom formula especially for them)?

This discussion is not about screen protectors or no screen protectors and the benefits/drawbacks from that decision. This is discussion about the less scratch resistant glass vs the previous years from people that used multiple iphones in the past, a lot including the previous year one.

Also in the apple ad that stated and I quote: "It’s tough out there" they throw with high velocity at the phone, objects that got metal and sharp parts (watch again with pausing) and on top of that that statement is general and not only for shattering, further implied with the water resistance in the same ad. It's not a shocker that everyone who likes to use his phone without protection and didn't have any problems in the past years will expect the newer one to behave atleast the same regarding scratch resistance if not better. Any recent phone on the place of the 11 in that ad will be in more danger of scratching vs shattering.

Edit: Shatter resistance should be chased for sure, but not to the point that the scratch resistance is so bad that it's basically a joke and the glass behaves almost like plastic. For those of you using a case and protector - the phone will survive no matter if iphone 6s or iphone 11, but 100% of us using our phones naked will get deep, wide and multiple scratches with careful use and fast. This is not how you engineer a phone, especially when you don't ship it with a protector and warning that you defo need to replace it if you remove it as the phone will scratch badly fast.

I personally won't exclude yet the possibility for a bad batch of phones/screens as the complains from back scratches are far less and far more in the numbers of every new popular high end phone release, while the glass should be the same without the coating (and that coating is surely not a fingernail deep).

Man, your advices is so good but please stop. I’m glad u ok with glasses and other stuff. But grandma style iPhone usage is not acceptable decision for the people in this thread. And yes, we have examples of how to carefully use iPhone. But now something wrong with devices.

Unless you own the forum, I'm going to, when appropriate keep recommending people use protection to avoid getting any more scratches. It's up to you whether you take my advice or not. But you can't tell me to stop posting any more than I can tell you stop posting.

That does not mean from shatter either. It's general statement and you can't say they didn't mean both. Especially with an AD showing objects with metal and sharp edges thrown with high velocity at the phone. And the whole ad is named: "It’s tough out there" and this totally means all conditions, even the water resistance that is also shown in the same AD. Why you keep telling people here how stupid they are for not using a screen protector and how it's their own fault? You never used a phone without one and come here to comment how the new glass scratch resistance is.

Also apple themself state their glass is custom formula specially made for them, but obviously you know better than them. It's not GG6 even if close to it.

And a quartz will scratch easier and deeper a glass with 5.1 hardness than one with 5.9, but both of those will show the same behaviour in the scratch videos on the web.