iPhone 11 screen scratches

I had iPhones since the 3g no scratches. I have drop phones in the past, no scratches. Two weeks of being in my pocket, no drops no other items, one irritating deep scratch and several small not so deep scratch. :(

my friend bought it in NYC and make the claimed in the apple store in Madrid, Spain and they changed his screen when he asked to file a formal internal complaint, then the employee called a manager and he made an exception and they changed the screen. I tried the same thing, but having not bought the phone in an Apple Store they told me that they could not make an exception in my case. I think it depends a lot on the manager who serves you.

I have the exact same problem. Within one day of receiving my new iPhone 11 pro, my screen is scratched while in my pocket. It actually happened before I even had the chance to use it, before inserting my SIM card. It is a very disappointing experience, I spent so much money on a new phone and I did not expect it to be scratched on the very first day of opening.

Same issue here. iPhone 11 Pro (midnight green). Within *a week* of owning the phone and only using in a pocket I have two horizontal full screen width scratches and one deep thumbnail size crescent shape scratch. The phone has never been dropped or touched a sharp object. The screen cracks simply by using it. A clear and obvious manufacturer defect given these reports and the Apple claim it’s the strongest glass ever. I’ve had iPhones since the iPhone 1 and have never experienced this. What is Apple doing about it?

Bought my iPhone 11 Pro Max 24 September 2019. Used it at home but not out until case arrived 2 days later. Bought two cases, the one I use now is an all in one so its fully covered. Took it out of its case within 2-3 weeks and found a light fine scratch on the glass. Couldn’t believe it! I honestly believe its happened trying to remove finger prints with a micro fibre clothe. Apple Manager at my local shop only offered me an appointment at the Genius Bar. They also advised to go back to my carrier EE where I bought it to see what they would say. But they just said go to Apple. I’ve ordered a screen protector but I’m more concerned about resale value in the future with this fine scratch. Wondering if I should buy £200 Applecare and make a claim? I’m not happy with Apple. Their claim at their launch was this “and that glass is the toughest ever smartphone front and back”. Apple Shop said “no, we have not said its toughest glass for all smartphones just thats its the toughest glass for an iphone”. This is incorrect as I rewatched the Apple launch. At 49:39min she makes that claim and like a fool I believed her! Toughest glass should be able to withstand light scratches otherwise its not tough and its false advertising.

https://youtu.be/-rAeqN-Q7x4

Just to say, a "me too"...

The first scratch came from placing the iPhone face down on the box the iPhone came in!

Cardboard stronger than gorilla glass?

I think Corning (who make the glass) have dropped the ball...

So - When will Apple wake up to the problem?

And how was it not discovered in testing?

Wow. I am really concerned about this issue. I have my Iphone 11 Pro Max inside the Box , waiting for my screen protector to come. But I have read that mutiple users have scratches on their screens , when they are trying to clean the screen with a microfiber cloth. That is insane. !!!.

We can even clean this iphone screen before we applied a screen protector because we are afraid is going to scratch ??.

I am wondering why Apple do not say anything about this matter....It seems that a lot of customers have scratches on their screens...

My wife’s 2-day old 11 Pro Max has a scratch already, and she’s super-careful with it.

mines on order. Thinking of cancelling.

I seems to me there’s an issue with the screens - if they scratch this easily they’re obviously not fit for purpose and should be returned for repair or replacement.

I contacted EE today and the best they offered me was a £20 credit on my account which is towards a screen protector. I tried pushing it but they wouldn’t budge. Said it was external damage not covered by their warranty. Only way to get this fixed would be to buy Applecare £200 and then make a £25 claim. This is outrageous really.

I waited a month for this phone due to everyone having reservations on release month. Was excited to get it, got decimated within 3 hours of school. “Worlds toughest” glass could handle 10 feet drops and razor blades but apparently pocket dust can destroy the phone.

Same thing happened to my phone bought in Italy!

After a couple of weeke of using the Iphone with a case and putting it in my pocket with no keys or coins I saw the scratches. Fortunately they were not so big and i immediatley bought a glass screen protector, but this never happened with my previous Iphones or other devices.

Same here. This is probably my 6th or 7th iPhone. Nothing goes in my pocket except for my phone. Never had scratches. After 3 weeks my $1300 phone screen if full of scratches. Total junk. Sadly I'm possibly too deep into the apple ecosystem to switch, however this piece of junk is making me contemplate it. Not to mention I sometimes have to turn off LTE to get data connection even though it's showing 3 bars. This will be the last time I buy an Apple product as soon as it's release. I'm absolutely ****** that I traded in a better phone and spent over $1000.

I received a call from a senior AppleCare adviser - their advice was for everyone to ring up AppleCare and report the issue. Additionally, send in a feedback form at apple.com/feedback, citing reference to this case.

I have a case number and a registered complaint etc etc, they have said they will get back to me if and when they eventually have a solution (maybe when the glass they produce isn't inherently flawed)!

Not ideal, disappointed with this as a response to an issue with a ~£1500 product. If I want to go down the 'fit for purpose' route I will have to contact my carrier as this is the way the law works in the UK. Sad times...

I am still wondring, Why Apple do not come up with a solution to this situation until now... There are so many users that have report this issue.

Also, is really strange that they did not come up with this manufacturer flaw at the production line..

It must be really annoying to those posting here (who have almost dried up, when you would actually expect the number to be steadily increasing in proportion to the increasing number of iPhone 11 series that have been sold) that no one is paying any attention to them. There hasn't been a single news article published about "scratchgate" in the past week. And tweets on the subject are a bare trickle (and my analytics shows that two-thirds of those were actually posted via the Android platform).

Why? Because all smartphones are scratched by sand, and iPhones have had the same degree of scratch resistance dating back to the iPhone 7 and exactly the same as comparable current Samsungs (although clearly better than the current Pixels).

We're sorry that you got sand in your pocket and scratched your new iPhone, but now you know better. Stop complaining about normal wear and tear, buy a screen protector, and get on with your life!

[BTW, given the paucity of social media activity on this subject, I suspect many of the posts here are fake (you do not need an Apple device to sign up for an AppleID and post). So don't be gullible sheeple and believe everything you read online, especially when independent testing has shown there is not a scratching problem with the new iPhones. There's a lot of losers out there who get childish kicks out of posting BS.]