iPhone 11 screen scratches

I have the same issue. on 3rd day of the usage I ended up with the scratches, I did not drop or scratch it against anything. I originally thought they might be shallow lines removing the top coating and would go away after few days of swiping the touch screen, but simply moving in and out of the pant pockets are keep adding more scratches. I have been a loyal apple phone user for over 8 years and never had used a screen guard and never saw the scratches, I proudly advertised this feature to all my friends and family that insisted to use a screen guard which diminishes the touch usability. Now I feel sad for the fact that I will have to see these scratches for several years unless if I want to pay for replacing the screen. Very disappointed with the quality

A scratch just appeared on my 11 Pro Max front screen out of nowhere similar to others in this forum. It is very annoying as it hasn't been mishandled. Have not had a screen protector since I had the 7 (I've had every model since the 4) and never experienced this until yesterday. Rather unimpressed as I expected this to be tougher (or at least as tough) than the XS Max. Not a happy-chappie.

It has been just 20 days since I bought my iPhone 11 and I found a deep scratch develop on the screen. It is about half an inch long. I take care of my phone extremely well. I can be 100 % sure that no hard material has touched my screen. This scratch is straight and looks like it developed spontaneously. I'm a materials scientist and can be very sure when I say that this is not something I did while usage. I'm sure this screen has an inherent problem. Or maybe it was engineered for faster degradation. To sell new phones sooner.

It is super frustrating. I talked to people at the Apple store and no one is willing to help. I'm supposed to pay $200 to get it fixed. 20 days after buying a new phone!

I have been recommending iPhone 11 to all my friends but now I have stopped and will in fact discourage anyone I meet from buying it unless Apple is more receptive of this problem.

Just went to an Apple genius in a store in Sydney and got told that it’s cosmetic and this won’t be covered by AppleCare+. Less than one month of normal use (no mishandling) and it’s gets a frackin scratch. Dunno how it even happened as it’s been pretty much routine just like for the past number of years with previous models. Never happened until now.

plamen72 wrote:

Тhis "strongest" glass is very weak on scratching! Apple's marketing lied to us, and that's not fair!

No Apple didn't lie to you.

Glass strength and scratch resistance are, unfortunately, competing concepts.

The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE

Me too - just bought an iPhone 11. One week in and there are a few very small micro scratches which you can see when light reflects on the screen. I just had an iPhone 8 for 2 years and the screen was perfect and scratchless. I’ve never used a screen protector.

What about eye glasses? They tend to have a scratch resistance to them. Why can’t phones have a similar coating? If this knowledge of Apples phones scratching too easily goes viral sales would drop i”m sure.

Of course, sales will fall. I was waiting for the iphone 11 pro in pre-order from September 20 to October 21. And in the end, I refuse. Now I'm not waiting for a phone, I'm waiting for official notifications on the correction of defective deliveries.

DevonbikerUK wrote:

What about eye glasses? They tend to have a scratch resistance to them. Why can’t phones have a similar coating? If this knowledge of Apples phones scratching too easily goes viral sales would drop i”m sure.

Eyeglasses have plastic lenses today, not glass, and even with scratch protection they scratch very easily.

Currently no iPhone 11’s available to buy and pick up in store Sydney Australia. You can still order via delivery but who would do that when you need to put a screen protector on before you even touch it. Maybe it’s a silent recall. Might check other states.

I’m very upset and agree with the comments about scratches on my screen! I just paid $900 for the iPhone 11 on October 18th; it’s the 22nd and I now have a scratch across my screen from it being in my pocket. I pulled it out and noticed it right away.

I called Apple Care (I did not purchase it when I bought the phone), but my technician stated that Apple has received complaints and are looking into it. I need to take my phone in to a store today for a diagnostic- my tech made the appointment so we’ll see. He also instructed me to go to the Apple site and leave feedback. Apple ID talking to manufacturer and engineers.

Bottom line, if you have screen scratches: Call Apple care to report the screen issues, make appt, and leave feedback on the website. Report it so Apple knows the screens are defective and we don’t get ignored.

I had an X for two years. No case. Never dropped. No scratches. I’ve had the new 11 pro for a week and just noticed a 3 inch scratch across my front glass. Never dropped, nothing abrasive in my pockets. Not happy at all.

I have precisely the same issue. I got mine 11 Pro Max on September 20th and today the screen has a large number of scratches on it. Out of a hundred there are 3 really deep scratches! 2 of which clearly seen with a screen on!

I use it quite carefully. Never dropped. Never put screen down. I never have something else in the pocket with my phone.

I had 7 Plus for 2.5 years. I did have scratches of course. But it never had that many and so deep.

TLDR: I went to Apple Genius Bar today in Amsterdam and a guy registered my complaint. I think as more will be registered as much chance we will have to get our new screens.

I hope Apple will acknowledge the issue and run a program to replace the once affected.

This is really an issue right now. A lot of people complaints about scratches or spider webs on their displays.. Also what Do I need to put a screen protector on my phone if I have the toughest glass ever made in a Phone..

Why Apple do not recognize that there is a manufacturer defect so far ???

I can not install a screen protector although my Iphone is brand new , if I am not able to clean the screen with a microfiber cloth, that is insane.. !!!

ATT told me they would replace my phone for free since it's been less than a week. I still logged the issue with an apple chat representative. It's absurd to pay so much for a device to have it be so fragile, or at least so significantly more fragile than the prior model.